Network-Related Problems; Problems Using Tcp/Ip (Lpd/Port9100); Problems Using Centreware Internet Services - Xerox WorkCentre 5019 Network Addendum

Network-related problems

This section provides possible solutions to network problems.

Problems using TCP/IP (LPD/Port9100)

The table below lists possible causes for problems that occur when using TCP/IP (LPD/Port9100), the
methods to check, and the required actions to take.
Unable to print
Possible cause
The correct IP address has not
been set.
An unrecoverable failure
occurred while processing a
print job.
The selected protocol is not
compatible with the PC.

Problems using CentreWare Internet Services

The table below lists possible solutions to problems you may encounter when using CentreWare
Internet Services.
Symptom
Unable to connect to
CentreWare Internet Services.
38
How to check
Have the Network
Administrator check whether
the machine's IP address is
correct.
Check whether an error is
displayed in the control
panel's display.
Check the selected protocol.
Remedy
Is the machine operating normally?
Check whether the machine's power is on.
Is Internet Services running?
Print a System Settings Report and check it.
Has the Internet address been entered correctly?
Check the Internet address again. If you still can't connect to
CentreWare Internet Services, try connecting by entering the IP
address.
Are you using a proxy server?
The machine cannot connect to some proxy servers. Do not use
a proxy server. Set your Web browser to Not using proxy server,
or set the address you are using to Not using proxy server.
Remedy
Set the correct IP address in
the machine.
Turn the machine's power off,
wait until the display becomes
blank, then turn the power on
again.
Select a protocol compatible
with the PC.
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Xerox WorkCentre
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5019/5021
Network Addendum