Platform Problems; Error Recovery - HP StorageWorks MSL5000 Series User Manual

Troubleshooting

Platform Problems

An incorrect installation or configuration can cause platform problems. In this case,
the library appears to be operating normally, but no data can be interchanged. You also
might or might not get an error code on the Graphical User Interface (GUI) touch
screen. To identify an error caused by this type of problem, check your installation and
configuration setup. See Chapter 2, "Installation," for information on how to correctly
install and configure the library.
General drive errors usually result from a miscommunication between a library
processor and a tape drive processor or a mechanical malfunction within the library.
Both platform problems and general tape drive errors display an error message and a
Fault Symptom Code (FSC) on the GUI touch screen. Use an FSC to report errors to
your service provider, or in some cases, to determine a recovery procedure.
Errors that appear to be library and/or drive related may have another root cause.
These can include operator error, improper HBA driver, incompatible application
software, poor SCSI cabling, unsupported modes, and so on.

Error Recovery

Figure 7–1 outlines the recommended steps for error recovery. You should follow this
chart in all cases.
Error Recovery Procedures (ERPs) are listed in detail in Table 7–1; FSCs are listed in
Table 7–2 along with their related ERPs.
7–2 MSL5000 Series Library User Guide