Calls In The Call-Waiting Queue; Calls With Booking Numbers - T-Home Comfort Pro CM 500 User Manual

Dect telephones

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Connections

Calls in the Call-Waiting Queue

The system administrator can additionally configure and activate a Call-waiting queue for your telephone in

the Comfort Pro. While you are making a call, new calls are registered in this queue, the caller first hears an

announcement (if your system administrator has configured an announcement) and then the ring tone. The

number of calls that can be registered in your queue is defined by the system administrator, e.g. 5 calls. Once

this number is reached, any additional callers hear a busy signal. The calls in the queue are transferred in

accordance with their priority (baby calls, door calls, VIP calls, other internal and external calls), calls with the

same priority are transferred in the order made.

Calls that are in the queue for too long a time are removed. The caller then hears a busy signal also. The time

interval until an external call is cleared from the queue is defined by the network operator. This is usually

2 minutes in Germany and in other European countries usually 3 minutes.

Your telephone can have a call-waiting queue even if it belongs to a subscriber group. A call-waiting queue

simultaneously affects call forwarding.

Note: If call-waiting protection is activated on your telephone, every time a new call

comes in you will hear the call-waiting tone and see on your display whether the call is

external or internal. If call-waiting protection is activated and you end the call, the next

waiting call will be signalled.

For more information, please refer to the "Call Queue" chapter in the "Comfort Pro Mounting and

Commissioning" user guide.

By means of a booking number you can record the call data of a connection to an external subscriber and

save them in the Comfort Pro for further evaluation. Booking numbers are useful, e.g. for calculating costs per

client (fees and times) in an office. Incoming calls can also be associated with a booking number.

Notes on booking numbers

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The system administrator defines the length of the entered booking number during system configuration.

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Entering a booking number during a call is possible only if the system administrator has activated this

function for your user group.

Basic Functions

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