Controller Troubleshooting; Factory Return Procedures - Rascal 600T Owner's Manual

Controller Troubleshooting

The controller used in the scooter includes internal diagnostics programming used to identify and
troubleshoot problems and/or faults. When this diagnostics programming detects a problem or fault,
the Status Indicator lamp on the dash/tiller flashes consecutively up to nine times to identify the
problem. These consecutive Flash Codes correspond to a cause and action described below:
Flash Code
1 X Battery Charge Low
2 X Battery Voltage Low
3 X Battery Charge High
4 X Current Limit Timeout
5 X Brake Fault
6 X Out of Neutral at Power-Up
7 X Speed Pot. Error
8 X Motor Voltage Error
9 X Internal Error

Factory Return Procedures

If a part or the entire product is to be returned, call Electric Mobility Customer Service Department for
shipping instructions and to obtain a Return Authorization Number that must be placed on the return
package. This number is used to identify the customer, the part and the type of repair. Any part or
product received without this number will be returned to the sender at the sender's expense.
To help us serve you as quickly as possible have your original phone number, serial number, your order
number, or your customer number ready when you call.
When ordering parts, please have your method of payment ready (i.e., credit card number and
expiration date, check, or COD, etc.). All parts are shipped UPS Ground. Alternate shipping
arrangements may be made for an additional charge based on weight and destination (i.e. UPS Next
Day, UPS 2nd Day, etc.).
Rascal R600 Scooter Owner's Manual
2. Bearings in head tube worn
Cause
Scooter can be driven. Battery charge low. Recharge as soon
as possible.
Scooter will not operate. Recharge batteries.
Scooter will not operate. Unplug charger, turn scooter power
on & off.
Scooter will not operate. Motor jammed or stalled. Turn
power off and retry later. Possible short in motor. Contact
Factory Service.
Scooter will not operate. Check Brake Release lever
position. Check Brake connector. Contact Factory Service.
Scooter will not operate. Engager not in neutral (centered)
when keyswitch turned on. Return lever to center and re-try.
Scooter will not operate. Engager or wiring faulty or setup
incorrectly. Contact Factory Service.
Scooter will not operate. Motor or wiring faulty. Contact
Factory Service.
Scooter will not operate. Contact Factory Service.
EMC Part: 19271200 • Rev. 03 • 06/01/2003
2. Replace bearings
Action
31