Lan Interface; Wan Interface; Internet Access - NetComm GATEWAY SERIES User Manual

LAN Interface

I cannot access the modem router from the LAN or ping any computer on the LAN.

WAN Interface

Initialization of the ADSL connection failed.
I cannot get a WAN IP address from the ISP.

Internet Access

I cannot access the Internet.
Internet connection disconnects.
Remote Node Connection
I cannot connect to a remote node or ISP.
YML14WN
www.netcomm.com.au
NetComm Gateway Series - ADSL2+ Modem Router
STEPS CORRECTIVE ACTION
Check the Ethernet LEDs on the front panel. A LAN LED should be on if the port is
1
connected to a computer or hub.
2 Make sure that the IP address and the subnet mask of the modem router and your
computer(s) are on the same subnet.
STEPS CORRECTIVE ACTION
1 Check the cable connections between the ADSL port and the wall jack. The DSL LEDs
on the front panel of the device should be on.
Check that your VPI, VCI, type of encapsulation and type of multiplexing settings are
2
the same as what you collected from your telephone company and ISP.
3 Restart your device. If you still have problems, you may need to verify your VPI, VCI,
type of encapsulation and type of multiplexing settings with the telephone company
and ISP.
STEPS CORRECTIVE ACTION
1 The ISP provides the WAN IP address after authenticating you. Authentication may be
through the user name and password, the MAC address or the host name.
2 The username and password apply to PPPoE and PPoA encapsulation only. Make
sure that you have entered the correct Service Type, User Name and Password (be
sure to use the correct casing).
STEPS CORRECTIVE ACTION
1 Make sure the modem router is turned on and connected to the network.
2 Verify your WAN settings.
3 Make sure you entered the correct user name and password.
STEPS CORRECTIVE ACTION
1 Check the schedule rules.
2 If you use PPPoA or PPPoE encapsulation, check the idle time-out setting.
3 Contact your ISP.
STEPS CORRECTIVE ACTION
1 Check WAN screen to verify that the username and password are entered properly.
2 Verify your login name and password for the remote node.
3 If these steps fail, you may need to verify your login and password with your ISP.
ADSL2+ Modem Router User Guide
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