Snom 320 System User's Manual
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Snom 320 System User's Manual

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See also: Configuration Manual , Instructions
P A C I F I C
L I G H T N E T
S N O M
U S E R
G U I D E
Pacific LightNet Snom 320 User Guide
Snom 320 Phone
System User' s Guide

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Summary of Contents for Snom 320

  • Page 1 P A C I F I C L I G H T N E T S N O M U S E R G U I D E Pacific LightNet Snom 320 User Guide Snom 320 Phone System User’ s Guide...
  • Page 2 U S E R ’ S G U I D E P A C I F I C L I G H T N E T I N C . Snom 320 Phone System User’ s Guide Version 1.08 September 28, 2009 Pacific LightNet, Inc.

  • Page 3: Table Of Contents

    S N O M U S E R ’ S G U I D E Table of Contents Change Log .................................... 3 INTRODUCTION ...............................4 SNOM 320 USAGE AND OPERATION........................5 Phone Interface ...............................5 Keys..................................6 ...............................8 ASIC UNCTIONS Idle State .................................8 Changing the Active Line............................... 8 Dialing a Number..............................8...

  • Page 4: Change Log

    12/22/2008 Updated for MSW6, revision to troubleshooting, removed web gui, new css hours 1.08 9/28/2009 Updated to v1.08 corrections for latest Snom firmware and updates to key programming. Corrected Speed Dial key programming (one touch) and Snom mass directory upload...

  • Page 5: Introduction

    The Snom Phone User’s Guide explains how to use the Snom 320 IP phone he purpose of this document is to guide users through operation of Snom 320 IP phones. For further information on Hosted PBX services and the different features and functions available with those services, please see the Hosted PBX User Guide.

  • Page 6: Snom 320 Usage And Operation

    Chapter Snom 320 Usage and Operation This chapter will describe how to use the Snom 320 handset, its features and functions and how to operate the phone with Pacific LightNet’ s Hosted PBX service The Snom 320 phone is a multi-line business IP phone.

  • Page 7: Keys

    S N O M U S E R ’ S G U I D E Keys Digit Lower Case Upper Case space space . @ 1 , ? ! -/ ( ) : ; & % * # + < = > $ [ ] .
  • Page 8 S N O M U S E R ’ S G U I D E Enable or disable the headset device Adjust volume (lower/higher) Open phone book Info menu Menu (Not currently used) Redial Settings Menu XML Add-on Establish 3-party conference Do not disturb mode on/off Call hold / hold-release Call transfer...

  • Page 9: Basic Functions

    Basic Functions Idle State When the Snom 320 phone is not in use, it is said to be in “Idle State”. In idle state, the phone shows: 1. The current date and time. 2. The current active line (up to 5 lines can be registered on a single phone) 3.

  • Page 10: Incoming Calls

    “Unavailable”, “anonymous” or “Private”. Caller ID is presented on the Snom 320 as it is provided by the Calling Party. If you are receiving an call from within your Business Group, you may see only the extension of the caller. Caller ID Number is also used by the Snom 320 Directory to provide advanced functions such as Distinctive Ringing.

  • Page 11: Denying / Blocking A Call

    U S E R ’ S G U I D E Denying / Blocking a Call When the Snom 320 signals an incoming call, users have the option to deny the call by pressing the Deny softkey or by pressing the Cancel button.

  • Page 12: Mute/Unmute

    When a headset is connected and the audio output is set to headset via the headset key , the Snom 320 will treat the headset as the input and output device for calls. This is indicated during a call by a small headset symbol on the display.

  • Page 13: Call Lists

    Call Lists There are three types of call lists which record calls to or from a Snom 320 phone. Call lists for Missed Calls, Received Calls and Dialed Calls are available. These lists can be accessed by pressing the softkey beneath the CHist (Call History) option from idle state.

  • Page 14: List Navigation

    S N O M U S E R ’ S G U I D E List Navigation When one of the calling lists is selected, for example Missed Calls, calls are displayed in reverse chronological order such that the most recent call is displayed first. By pressing the Details key users can get details about the call, such as the Caller ID information of call duration.

  • Page 15: Settings Menus

    S N O M U S E R ’ S G U I D E Settings Menus Press the Settings key to bring up the main Settings menu. Use the left and right navigation key to scroll from one menu to the next. The current menu option is displayed on the top line. The submenu is shown on the second line of the display.

  • Page 16: Changing The Ring Tone

    Changing the Ring Tone Snom phones have a number of different ring tones options which can be set. If a phone has multiple lines, different ring tones can be set for each line to make it easier to identify which number is being called.

  • Page 17: Advanced Features

    G U I D E Chapter Advanced Features This section will cover advanced features of the Snom 320 such as the Music on Hold, Call Transfer, Directory and programmable function keys Active State Advanced Features When the phone is in use there are a number of advanced features and functions users may make use of.

  • Page 18: Music On Hold

    Music on Hold service is enabled for a Business Group, only the Business Group Administrator may configure that feature. Music on Hold cannot be configured from the Snom phone. For more information see the Music on Hold User Guide or contact Pacific LightNet Customer Service.

  • Page 19: Idle State

    Message Waiting Indicator (MWI) If the user did not answer a call and the caller recorded a message to voice mail, the Snom 320 phone will indicate that a message is waiting. The Message Waiting Indicator light in the upper right-hand corner of your phone will also signal the arrival of Voicemail, Email or Inbound Fax to Email messages to a user’s...

  • Page 20: Number Guessing

    S N O M U S E R ’ S G U I D E Version: displays the current firmware version of the Snom 320. Number Guessing This functionality offers the first number from the Dialed Numbers Call List, Missed Calls List, Received Calls List, or Directory (Address Book) that matches the beginning of the number a user has already typed in.

  • Page 21: Line

    S N O M U S E R ’ S G U I D E Line This is programmed and managed by Pacific LightNet. Pacific LightNet does not support users programming their own line keys. Line keys are required for incoming and outgoing calls. Some features are common to all Line keys: 1.

  • Page 22: Intercom

    S N O M U S E R ’ S G U I D E Intercom This is programmed and managed by PLNI. PLNI does not support users programming their own Intercom keys at this time. Action URL Pacific LightNet does not support Action URL features at this time. Key Event This is programmed and managed by Pacific LightNet.

  • Page 23: Directory (Phone Book)

    G U I D E Directory (Phone Book) The Snom 320 contains an internal directory / phone book that can be accessed from the phone’s idle state by pressing the Directory key or the Dir softkey. Each phone has its own directory and that directory may store up to one hundred (100) entries.

  • Page 24: Editing An Entry

    S N O M U S E R ’ S G U I D E 4. Press the key to return the phone to idle state. Editing an Entry 1. Press the Directory key or the Dir softkey from idle state. 2.

  • Page 25: Message Center / Voice Mail

    S N O M U S E R ’ S G U I D E 3. Select the F4 softkey beneath the label Clear. 4. A message that says “Are you sure?” will be displayed. Press to confirm the entry is to be deleted or to abort.

  • Page 26: Customer Support

    • Symptom: Snom phone was just installed but there is no dial tone when the handset is lifted. Solution: When the Snom 320 phones are first shipped, there is a small rubber stopper between the hook button and the case to prevent damage in shipping. Verify that this rubber stopper has been removed and that your hook button pops up when you lift the handset.

  • Page 27: Physical Phone Connections

    S N O M U S E R ’ S G U I D E Physical Phone Connections If you flip your phone over, the physical connections used are shown in the figure below. If you have difficulty with either a headset or handset device, please verify that the handset and/or headset devices are connected to the appropriate ports on the back of the phone as indicated by the appropriate icon.

  • Page 28: Glossary

    Forwarding as well as settings such as other user’s Communications Center password and Voice Mail PIN. Call Logs: The calls logs will display a history of the calls to and from your phone. The Snom 320 phone has three different call logs: Missed, Received, and Dialed. You can access these logs via the softkeys when the phone is in idle state or via the phone’s web interface (if this is available to you).

  • Page 29: Appendix 1 - Example Contacts.csv

    Line State Monitoring: Line State Monitoring is a service which uses the programmable keys on the Snom phones. It allows you to see whether or not a specific member of your Business Group is currently using the phone or not. Each line that you monitor must be programmed with its own button. This feature is also known as a Busy Lamp Field.
  • Page 30 Deny List will be redirected to voicemail or the caller will hear an intercept message. The fourth column is the Outgoing Identity. In nearly all cases you should set this to Active. If your snom 360 phone has multiple lines registered to it, the outgoing identity specifies which line should be used to place a call to that contact.

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