Glossary - Snom 320 System User's Manual

S N O M U S E R ' S G U I D E
You can also access this and other relevant user guides online by logging into the Communications Center
at https://selfcare.plni.net. After you login with our 10-digit phone number and Communications Center
password, select Phone Settings then click on the Service Manual option. Links to all user guides are
provided. This includes the Communications Center, Message Center and other user guides for Pacific
LightNet Next Generation Network products.

Glossary

Active Line: Your Snom phone can have up to 5 different lines registered to it. This means you can make
or receive calls with up to 5 different lines. The active line is the line you have selected to place outgoing
calls with. Regardless of what your active line is, you can still receive calls on any of the lines programmed
to your Snom phone.
Attendant Console: The Attendant Console is an upgraded version of the Snom 360 handset with a
sidecar. This provides extra programmable keys. These keys may be used for any of a number of different
features such as speed dial, line state monitoring, call pickup, etc. Typically Pacific LightNet recommends
the Attendant Console if you require Line State Monitoring on more than 10 lines or if you require more
than 10 speed dial buttons.
Autodial: Snom phones are configured to automatically dial a number or partial number as it is currently
entered after five (5) seconds. This setting can be changed to a different value or disabled completely at
the request of the Business Group Administrator. Changes will be applied to all members of the Business
Group, not just single user. If the feature is disabled, users MUST press the OK or speakerphone button
in order to dial a call. Contact Pacific LightNet Customer Service for assistance in changing this setting.
Business Group: A Business Group is the group of users and lines within a company. Each Business
Group can be treated as a single entity. Some settings and features such as Call Blocking or Account
Codes can be applied to the whole Business Group as well customized for individual users. A customer
may have one shared Business Groups for multiple services locations. A customer may also have multiple
Business Groups for a single service location. A customer may also have multiple service locations with
one Business Group for each site.
Business Group Administrator: A Business Group Administrator is the customer responsible for
overseeing the features and functions of other users within their Business Group. Pacific LightNet
recommends that each customer designate at least two Business Group Administrators per Business
Group in case one or the other person is unavailable. Business Group Administrators have control over
the features and settings of other users within their Business Group. This includes features such as Call
Forwarding as well as settings such as other user's Communications Center password and Voice Mail
PIN.
Call Logs: The calls logs will display a history of the calls to and from your phone. The Snom 320 phone
has three different call logs: Missed, Received, and Dialed. You can access these logs via the softkeys
when the phone is in idle state or via the phone's web interface (if this is available to you).
Directory: The directory stores contact information for people you call regularly. Much like the phone
book you would find on a cell phone, it can store the name and number of people you call or you can add
entries to your phone book from your Call Logs.
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