Music On Hold; Transfer A Call; Blind Transfer; Consultative Transfer - Snom 320 System User's Manual

S N O M U S E R ' S G U I D E

Music on Hold

If Music on Hold is configured for your Business Group, callers that you place on hold will hear an audio
recording. This may be music, an advertisement or another form or audio recording. Please note that if
the Music on Hold service is enabled for a Business Group, only the Business Group Administrator may
configure that feature. Music on Hold cannot be configured from the Snom phone. For more
information see the Music on Hold User Guide or contact Pacific LightNet Customer Service.

Transfer a Call

There are two different ways to initiate a call transfer from a Snom phone.

Blind Transfer

A Blind Transfer will send a call to a target phone and it will appear as if the original calling party called
that target phone directly. To initiate a blind transfer during a call, press the transfer key or Xfer
softkey (this will automatically put the connected party on hold), and then dial the number to which the
call will be transferred. Press to transfer the call.

Consultative Transfer

Consultative Transfer allows a user to announce a call to a target phone before actually transferring the
call. To initiate a consultative transfer, during a call in progress, put the connected party on hold by
pressing the hold key . While the call is on hold, users can establish a second call by dialing the
desired number from a second open line and pressing . When the second call is established, users can
consult the second party, i.e., to announce the call. Users can then connect the two parties by pressing the
transfer key twice.

Conference (Three-Party Calling)

When the phone is connected with two calls, users can connect all three callers into a conference by
pressing the Conference button . By default, a maximum of three people (the user and two others)
are allowed onto a single conference call (three way calling).
If additional callers are required, Pacific LightNet suggests using a conference call service such as our
Conference Center which allows multiple people to dial in and provide a participant code to join a larger
conference call. For additional information on the Conference Center services contact your Pacific
LightNet Sales Representative.
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