Answer A Call; Make A Call - Avaya 9620 User Manual

Telephone Settings
Allows you to configure various settings to utilize advanced featuers of your telephone.
Log In/Out Telephone
Allows you to log in and out of your telephone, while maintaining your preferences, call information, and options if you share a
telephone with other users. Log out to prevent unauthorized use of your telephone during an absence.
Message
The lighted Message button and a red light on the upper right-hand corner of your telephone indicate when you have messages
waiting. Your messages are an administered function. Contact your system administrator with any questions.
Mute
For turning off (and then back on again) the microphone so the other person on the call cannot hear you. If a call is on mute
and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the Mute button light is on,
the call is muted.
Redial
Permits you to redial a recently dialed number.
Simultaneous Ringing
Allows you to have incoming calls ring on your office telephone and your cell phone at the same time. This allows you to
answer office calls while you are away from your desk. The cell phone number is programmed by your system administrator.
To answer an incoming call:
1. If you are not on another call, lift the handset, or press Speaker to answer using the speakerphone, or press Headset to
answer using the headset.
If you are on another call, from the Phone screen, scroll to the line with the incoming call and press Answer or OK,
You are connected to the incoming call.
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Note: To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen
on Ringing option to Yes.
Note: If the Auto Hold feature is enabled by your system administrator, you can answer another call without first
putting an active call on hold. If Auto Hold is not enabled, you must put your active call on hold before answering the
incoming call; otherwise, you will drop the active call when you answer the other one.
To send an incoming call directly to voicemail:
1. Press To Vmail.
The incoming call goes directly to voicemail.
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To ignore an incoming call:
1. Press Ignore.
The ringer is silenced for an incoming call.
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To make a call:
1. If you are not on a call, dial the number you want to call.
or, Lift the handset, press Speaker, or select an available line and press OK, then dial the number you want to call.
The call is placed.
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To call a person from the Contacts list:
1. Press Contacts.
2. Select the person or number you want to call.
3. Press Call or OK.
The number is dialed.
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Answer a Call

Make a Call

9620 IP Telephone End User Guide | 6 | P a g e