Enabling Call Forwarding When Your Line Is Busy Or You Do Not Answer; Setting Rules For Enhanced Call Forwarding - Avaya 9600 Series Manual

Customization
Enabling call forwarding when your line is busy or you do not
answer
About this task
Use this task to set a number to which your calls are forwarded when your line is busy or when
you do not answer a call. You must enter the telephone number where the calls are forwarded
each time you enable this feature.
Procedure
1. From the Phone Screen, gain access to the Features screen.
2. Press Select to choose Call Fwd Busy/No Ans.
3. Enter the number to which you want to forward your calls.
4. Press Enter or OK button to turn call forwarding off if it is already on.

Setting rules for enhanced call forwarding

About this task
You can use this feature to forward the incoming calls on your phone to various destination
numbers based on call type and call state.
Procedure
1. From the feature list, select Enhanced Call Forward.
The phone displays a list of enhanced call forwarding rules.
2. Select the required rules from the following list, and enter the corresponding numbers.
• Forward all calls:
• Internal [Enter Number]
• External [Enter Number]
• Forward when busy:
• Internal [Enter Number]
• External [Enter Number]
• Forward when no answer:
• Internal [Enter Number]
• External [Enter Number]
If you have configured a number for any of the rules, the phone displays that number in
place of the text Enter Number.
October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP
Comments on this document? infodev@avaya.com
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