HP EliteBook 9470m Maintenance And Service Manual
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HP EliteBook 9470m Maintenance And Service Manual

HP EliteBook 9470m Maintenance And Service Manual

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HP EliteBook 9470m Notebook PC
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  • Page 1 HP EliteBook 9470m Notebook PC Maintenance and Service Guide...
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................8 Display ........................... 8 Top ............................9 TouchPad ......................... 9 Lights ........................11 Buttons and fingerprint reader (select models only) ............12 Keys – Windows models ..................14 Keys –...
  • Page 6 Drive handling ..................37 Grounding guidelines ....................37 Electrostatic discharge damage ..............37 Packaging and transporting guidelines ........39 Component replacement procedures ..................41 Battery ........................41 SIM ........................42 Display assembly components (panel, bezel, webcam, microphone) ......43 Hard drive cover ..................... 47 Hard drive/SSD drive ....................
  • Page 7 ....................105 7 Backup and recovery ....................106 Windows 7 – Backup and recovery ..................106 Creating recovery media with HP Recovery Disc Creator ..........106 Creating recovery media ................. 107 Backing up your information ................... 107 Performing a system recovery .................
  • Page 8 SUSE Linux – Backup and recovery ..................116 Creating backups ....................116 Backing up your information ................... 116 Performing a system recovery ................. 117 USB Recovery option ..................... 117 Remove everything and reinstall SLED ..............119 8 Statement of Volatility ....................120 Non-volatile memory usage ....................

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook 9470m Notebook PC Processors Intel® Core® processors: i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W ● i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache, ● i5-3427U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, ●...
  • Page 10 Category Description Memory Two customer-accessible/upgradable memory module slots DDR3 PC3-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ● 6144-MB (4096-MB+2048-MB) ● 4096-MB (4096-MB×1 or 2048-MB×2) ● 2048-MB (2048×1) ●...
  • Page 11 Two world-wide/5-band WWAN antennas built into display assembly Secured by subscriber identity module (SIM, user-accessible behind battery) Support for the following WWAN formats: HP lt2523 LTE/HSPA+ Mobile Broadband Module ● HP lt2522 LTE/EV-DO Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mobile Broadband Module ●...
  • Page 12 Touchpad on/off button Touchpad supports 2-way scroll with legend Power requirements Supports the following HP Smart AC adapters: 45-W HP Smart AC adapter (3-wire plug with ground pin) Supports the following batteries: Primary: 4-cell, 52-Wh, 3.55-Ah battery ● Secondary: 6-cell, 60-Wh, 2.7-Ah battery ●...
  • Page 13 Category Description Operating system Preinstalled: Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics (in ● Canada, Japan, and the United States) Windows 7 Professional 64- and 32-bit with Microsoft Basics (in Canada, ● Japan, and the United States) Windows 8 Professional 64 with Windows 7 Professional 32 or 64 image ●...
  • Page 14 Category Description Preinstalled with Microsoft Office Windows 7: Windows 7 Home Basic 32-bit with Office Transition (emerging markets ● only, not available in Japan) Windows 7 Home Premium 64- and 32-bit with Office Transition (not ● available in Japan) Windows 7 Home Premium 64-bit with Office 2010 Personal (only ●...
  • Page 15 Category Description Restore media–DR-DVD: Windows 7 without Windows DVD ● Windows 7 with Windows DVD ● Windows 8 ● Restore media–OS-DVD: Windows 7 Home Basic 32-bit ● Windows 7 Home Premium 64- and 32-bit ● Windows 7 Professional 64- and 32-bit ●...

  • Page 16: External Component Identification

    External component identification Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). Internal microphones (2) Record sound.

  • Page 17: Top

    Environmental Notices that applies to your country or region. In Windows 7, these notices are located in Help and Support. In Windows 8, to access this guide, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides.
  • Page 18 Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 19: Lights

    Lights NOTE: Windows 7 keyboard shown. Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Microphone mute light On: Microphone is off. ●...

  • Page 20: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) NOTE: Windows 8 keyboard shown. Chapter 2 External component identification...
  • Page 21 Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep/Suspend. When the computer is in the Sleep/Suspend state, press ●...

  • Page 22: Keys - Windows Models

    Keys – Windows models Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key. Windows 7 logo key Windows 7: Displays the Windows Start menu.

  • Page 23: Keys - Suse Linux Models

    Keys – SUSE Linux models Component Description Executes frequently used system functions when pressed in combination with a function key. Function keys Execute frequently used system functions when pressed in combination with the key. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

  • Page 24: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily ● parked the hard drive. Chapter 2 External component identification...

  • Page 25: Left

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides.

  • Page 26: Right

    Right Component Description USB 3.0 ports (2) Connect optional USB devices. DisplayPort Connects an optional digital display device, such as a high- performance monitor or projector. Media Card Reader Supports the following digital card formats: MultiMediaCard (MMC) ● MultiMediaCardplus (MMC+) ●...

  • Page 27: Bottom

    Bottom Component Description Wireless and memory module Contains the wireless and memory modules. compartment CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 28 Component Description Battery release latch Releases the battery from the battery bay. Battery bay and SIM slot Contains the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the NOTE: SIM slot on select models only. battery bay on the right side.

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 30: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Chapter 3 Illustrated parts catalog...

  • Page 31: Computer Major Components

    Computer major components Computer major components...
  • Page 32 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (backlit; includes keyboard cable and pointing stick cable): 702843-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing...
  • Page 33 Intel Centrino Advanced-N 6205 631954-001 QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 676786-001 (17) WWAN module: HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2350 HSPA+ Mobile Broadband Module...
  • Page 34 Item Component Spare part number Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, connector, 702870-001 and screws) (19) Solid-state drive (includes bracket, connector, and screws): 256-GB, SATA III, self-encrypting drive (SED) 702865-001 180-GB, SATA III 702864-001 (20) Hard drive (does not include hard drive bracket, connector, or screws): 500-GB, 7200-rpm, 7-mm self-encrypting drive 703268-001 500-GB, 7200-rpm, 7-mm...

  • Page 35: Display Assembly Subcomponents

    Display assembly subcomponents Display assembly subcomponents...
  • Page 36 Item Component Spare part number Display bezel: For use on models with a webcam 702860-001 For use on models without a webcam 702861-001 Webcam/microphone module 702854-001 Microphone module 702873-001 Display Hinge Kit (includes left and right display hinges and left and right hinge 702857-001 covers) (3a)

  • Page 37: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drive (does not include hard drive bracket or screws): 500-GB, 7200-rpm, 7-mm SED 703268-001 500-GB, 7200-rpm, 7-mm 703267-001 320-GB, 7200-rpm, 9.5-mm 603783-001 Solid-State Drive (includes drive bracket, connector, and screws): 256-GB, SATA III, self-encrypting drive (SED) 702865-001 180-GB, SATA III 702864-001...

  • Page 38: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter (non-PFC) 696694-001 65-W HP Smart AC adapter 609939-001 Optical mouse: HP USB optical travel mouse 434594-001 Wireless, 2.4-GHz 656840-001 Power cord (3-pin, black, 1.83-m): For use in Argentina...

  • Page 39: Sequential Part Number Listing

    65-W HP Smart AC adapter 631954-001 Intel Centrino Advanced-N 6205 WLAN module 634091-001 8-GB memory module (PC3, 12800, 1600-MHz) 634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 641369-001 4-GB memory module (PC3, 12800, 1600-MHz) 652972-001 2-GB memory module (PC3, 12800, 1600-MHz) Sequential part number listing...
  • Page 40 Wireless, 2.4-GHz mouse 657325-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 676786-001 QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 668969-001 HP hs2350 HSPA+ Mobile Broadband Module 670292-001 Intel Centrino Advanced-N 6235 675791-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675793-001...
  • Page 41 Spare part Description number flag 702843-261 Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable) 702843-271 Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable) 702843-281 Keyboard with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable) 702843-291 Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable) 702843-A41...
  • Page 42 Spare part Description number flag 702849-001 System board with Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB cache) for use in models without Windows 8 702849-501 System board with Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB cache) for use in models with Windows 8 Standard 702849-601 System board with Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB...
  • Page 43 Windows 8 Professional 704441-001 Service cover 707907-001 Heat sink 708771-001 35.6-cm (14.0-in), LED, HD+, AntiGlare display panel 710788-001 HP hs2350 hspa+ Mobile Broadband Module 710789-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710790-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module Sequential part number listing...

  • Page 44: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 45: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 46 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 47: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 48: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 49: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw size and location during removal and replacement. Battery Description Spare part number 4-cell, 52-Wh, 3.55-Ah, Li ion battery 687945-001 6-cell, 60-Wh, 2.7-Ah, Li ion travel battery 696621-001 Before disassembling the computer, follow these steps: Turn off the computer.

  • Page 50: Sim

    When installing the battery: Insert the battery connector end of the battery into the bay, aligning it to the left edge. Slide the battery into the bay until it drops and the latch snaps, and then slide the latch to the left to lock the battery.

  • Page 51: Display Assembly Components (Panel, Bezel, Webcam, Microphone)

    Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer.
  • Page 52 Remove the display bezel (4). The display bezel is available using spare part number 702860-001 on models with a webcam and 702861-001 on models without a webcam. If it is necessary to replace the webcam/microphone module: Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) Disconnect the cable (2) from the webcam/microphone module.
  • Page 53 If it is necessary to replace the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. 702871-001 — 35.6-cm (14.0-in), LED, HD, AntiGlare display panel ● 708771-001 — 35.6-cm (14.0-in), LED, HD+, AntiGlare display panel ●...
  • Page 54 Reverse this procedure to reassemble and install the display assembly components. Chapter 4 Removal and replacement procedures...

  • Page 55: Hard Drive Cover

    Hard drive cover NOTE: The hard drive cover is available in the Plastics kit, spare part number 702877-001. Description Spare part number Plastics kit 702877-001 Before removing the hard drive cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Hard Drive/Ssd Drive

    Hard drive/SSD drive NOTE: The hard drive spare part kit does not include the hard drive bracket, connector, or screws. The solid-state drive spare part kit includes the Hard Drive Hardware Kit, which includes the bracket, connector, and screws.. Description Spare part number Hard drive (does not include hard drive bracket or screws): 500-GB, 7200-rpm, 7-mm SED...
  • Page 57 Lift the hard drive, and then pull the hard drive out of the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Remove the connector from the hard drive (1). Remove the four Phillips PM3.0×4.0 screws (2) that secure the hard drive bracket to the hard drive.

  • Page 58: Msata Drive

    mSATA drive Description Spare part number 256-GB mSATA drive 702866-001 32-GB mSATA drive 702867-001 24-GB mSATA drive 702868-001 Before removing the mSATA drive follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Remove the drive (2) by pulling it away from the slot at an angle. NOTE: mSATA drives are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the mSATA drive. Component replacement procedures...

  • Page 60: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Service Cover

    Service cover Description Spare part number Service cover 704441001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 62: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 63 Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot.

  • Page 64: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2350 HSPA+ Mobile Broadband Module...
  • Page 65 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 66: Wlan Module

    WLAN module Description Spare part number Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6235 670292-001 Intel Centrino Advanced-N 6205 WLAN module 631954-001 QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 676786-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 67 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 68: Keyboard

    Keyboard Description Spare part number Keyboard 684252-xx1 Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 69 Insert a screw driver or similar thin tool into the keyboard release opening near the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest (3).
  • Page 70 Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures...

  • Page 71: Base Enclosure

    Base enclosure Description Spare part number Base enclosure 702863-001 Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 72 Remove the 13 Torx PM2.0×5.0 screws that secure the base enclosure to the computer. Remove the 7 Torx PM2.0×3.0 screws from the battery bay that secure the base enclosure to the computer. Chapter 4 Removal and replacement procedures...

  • Page 73: Touchpad

    Lift the base enclosure (1) off the computer while threading the antenna cables through the hole in the base enclosure (2). Reverse this procedure to install the base enclosure. Touchpad Before removing the touchpad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Power Connector

    Lift the touchpad from the computer (2). Remove the touchpad. Reverse this procedure to install the touchpad. NOTE: When replacing the touchpad, make sure to install the screws into holes closer to the edge of computer. Power connector Description Spare part number Power connector 702875-001 Before removing the power connector, follow these steps:...
  • Page 75 Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page Remove the power connector: Position the base enclosure with the front toward you. Disconnect the power connector cable from the system board (1). Lift the power connector from the computer (2). Remove the power connector.

  • Page 76: Fan

    Description Spare part number Fan (includes cable) 702859-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 77: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System boards for use in models without Windows 8: Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB cache) 702848-001 Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB cache) 702849-001 Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB cache) 704439-001...
  • Page 78 Fan (see Fan on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: SIM (see SIM on page 42, if applicable)
  • Page 79 Remove the 2 Phillips PM2.0×4.0 screws that secure the system board to the computer. Lift the left side of the system board up at an angle (1). Pull the system board away from and out of the computer (2), making sure the connectors on the right side of the board (3) are clear of the computer.

  • Page 80: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 707907-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 81 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 82: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 702869-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 83: Smart Card Board

    Remove the speakers (2) from the computer. Reverse this procedure to install the speakers. Smart card board Description Spare part number Smart card board (includes cable) 702844-001 Before removing the smart card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 Remove the smart card board: Remove the Phillips PM2.0×2.5 broadhead screw (1) that secures the board to the computer. Rotate the board upward (2) at an angle, and then remove it from the computer (3). Reverse the removal procedures to install the smart card board. Chapter 4 Removal and replacement procedures...

  • Page 85: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 702845-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 86: Display Assembly

    Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page NOTE: The display assembly is spared at the subcomponent level only.
  • Page 87 Release the display panel cable from the routing channel (2). Open the computer and position it with the base enclosure on a table and the display hanging down. NOTE: Be sure to support the display when removing the screws. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display assembly to the computer. Remove the display assembly from the top cover (2).
  • Page 88 To remove the display bezel: Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the display bezel (4). The display bezel is available using spare part number 702860-001 on models with a webcam and 702861-001 on models without a webcam.
  • Page 89 Rotate the top of the display panel downward (1). Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable (3) from the connector (4). NOTE: For this procedure the display will not be connected to the computer as shown in the following image.
  • Page 90 If it is necessary to replace the display hinges: Display hinge covers and hinges are available in the Display Hinge Kit, spare part number 702857-001. Remove the Phillips broadhead PM2.0×2.5 screw (1) that secures each hinge cover to the display enclosure. Remove the display hinge covers (2) from atop the hinges.
  • Page 91 Lift the display hinges off the display enclosure (2). If it is necessary to replace the WLAN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 702876-001. Release the WLAN antenna transceivers (1) from the clips built into the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with double- sided tape.) Detach the WLAN antenna cables from the routing channels (2) built into the display...
  • Page 92 Remove the WLAN antenna cables and transceivers. The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 702876-001. If it is necessary to replace the WWAN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 702876-001. Release the WWAN antenna transceivers (1) from the clips built into the display enclosure.
  • Page 93 Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 94: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 95: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. To select a menu or a menu item, use the key and the keyboard arrow keys and then ●...
  • Page 96 Follow the on-screen instructions. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.

  • Page 97: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 98: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 99: Using Advanced System Diagnostics

    Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. ● If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. BIOS Management—You can update or rollback the version of the BIOS on the system. Do not ●...

  • Page 100: Windows 8 - Computer Setup (Bios) And Advanced System Diagnostics

    Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 101: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – key and the arrow keys to select File >...

  • Page 102: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 103: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 104: Using Advanced System Diagnostics

    Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. ● If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. BIOS Management—You can update or rollback the version of the BIOS on the system. Do not ●...

  • Page 105: Starting Computer Setup

    Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup...

  • Page 106: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics...

  • Page 107: Determining The Bios Version

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 108: Using Advanced System Diagnostics

    Go to the BIOS section and download the BIOS software package. Follow the installation instructions as provided with the downloaded BIOS software package. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

  • Page 109: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in 23.13 cm Depth 9.09 in Height (front to back) 1.95 cm 0.77 in Weight 1.63 kg Equipped with one memory module, WLAN module, and 3.6 lbs mSATA drive Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W –...

  • Page 110: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in 31.2 cm Width 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 111: Hard Drive Specifications

    Hard drive specifications 500-GB* 320-GB* Dimensions Height 7 mm 7 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security or SED ATA security Seek times (typical read, including setting) Single track...

  • Page 112: Solid-State Drive Specifications

    Solid-state drive specifications 180-GB* 256-GB* Dimensions Height 7 mm 7 mm Length 100.5 mm 100.5 mm Width 69.9 mm 69.9 mm Weight 78 g 78 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 550 MB/s Up to 460 MB/s Random Read Up to 50K IOPS Up to 46K IOPS...

  • Page 113: Msata Drive Specifications

    mSATA drive specifications 24-GB* 32-GB* 256-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7 ATA-7...

  • Page 114: Backup And Recovery

    ● NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 115: Creating Recovery Media

    Recovery after a system failure is as good as your most recent backup. Immediately after software setup, you should create system repair discs (select models only) using HP Recovery Disc Creator using the installed optical drive (select models only) or an optional external optical drive and back up your system.

  • Page 116: Performing A System Recovery

    NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only).

  • Page 117: Using F11 Recovery Tools

    HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 110. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads. Select Startup Repair.

  • Page 118: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 119: Backing Up Your Information

    NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. From the Start screen, type help, and then select Help and Support.

  • Page 120: Using The Windows Recovery Tools

    If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition. From the Start screen, type explorer, and then select File Explorer.

  • Page 121: Using Windows 8 Operating System Media (Purchased Separately)

    To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type computer, and then select Computer. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately).

  • Page 122: Remove Everything And Reinstall Windows

    IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications.

  • Page 123: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 124: Suse Linux - Backup And Recovery

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 125: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.
  • Page 126 NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key Connect the USB Disk On Key to a USB port on the computer.

  • Page 127: Remove Everything And Reinstall Sled

    key to select Yes. Press should be saved from the computer, use the enter to begin the recovery process. After the files are copied to the system, follow the on-screen instructions. Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer.

  • Page 128: Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 129 Fingerprint Sensor; press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot.

  • Page 130: Non-Volatile Memory Usage

    Code is updated when the writing data to this accessible) (keyboard, system BIOS is updated. memory and is available mouse, & on the HP website. battery Writing data to this management). ROM in an inappropriate manner can render the PC non- functional.
  • Page 131 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed Reader Flash fingerprint ProtectTools Security application can make templates. Manager.

  • Page 132: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 133: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 134: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 135: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle. Display WARNING! The backlight contains mercury.
  • Page 136 NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly.
  • Page 137 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 138 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.
  • Page 139 Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
  • Page 140 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 141: Index

    Index Blu-ray ROM DVD±RW SuperMulti AC adapter, spare part numbers DL Drive display 30, 32 precautions 37 specifications 102 advanced system diagnostics 91, buttons display assembly left pointing stick 10 removal 78 antenna left TouchPad 10 subcomponents 27 removal 83, 84 power 13 display assembly components spare part number 28, 34,...
  • Page 142 hard drive light 16 electrostatic discharge 37 hard drive recovery 109, 112 mass storage device embedded numeric keypad, hard drive, identifying 19 illustrated 29 identifying 14, 15 headphone (audio-out) jack 17 precautions 37 equipment guidelines 40 heat sink spare part numbers 29 esc key, identifying 14 removal 72 Media Card Reader, identifying...
  • Page 143 ports reinstall Windows 114 solid-state drive DisplayPort 18 removal/replacement precautions 37 external monitor 18 preliminaries 36 product description 2 product description 4 procedures 41 spare part numbers 26, 29, USB charging 17 remove everything and reinstall 34, 48 power button, identifying 13 Windows 119 specifications 104 power connector...
  • Page 144 webcam spare part number 43 webcam light, identifying 8 webcam, identifying 9 webcam/microphone module removal 44 spare part number 28, 34 Windows reinstall 119 remove everything and reinstall option 119 reset 119 Windows 7 operating system DVD 110 Windows 8 operating system DVD 113 Windows applications key, identifying 14...

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