HP EliteBook User Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. EliteBook 9470m
  6. User manual

HP EliteBook User Manual

Notebook pc
Hide thumbs Also See for EliteBook:
Table of Contents

Advertisement

Quick Links

See also: Maintenance and Service Manual , User Manual
HP EliteBook Notebook PC
User Guide

Advertisement

Table of Contents
loading

Related Manuals for HP EliteBook

Summary of Contents for HP EliteBook

  • Page 1 HP EliteBook Notebook PC User Guide...
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Using the wireless controls ................17 Using the wireless button .................. 17 Using Wireless Assistant software ..............17 Using HP Connection Manager (select models only) ........18 Using operating system controls ............... 18 Using a WLAN ........................18 Setting up a WLAN .................... 19 Protecting your WLAN ..................
  • Page 6 Using the keyboard ..........................34 Using the keyboard light ....................34 Using hotkeys ........................34 Using HP QuickLook 3 ........................36 Using keypads ............................ 36 Using the embedded numeric keypad ................37 Enabling and disabling the embedded numeric keypad ........37 Switching key functions on the embedded numeric keypad ......
  • Page 7 Adjusting the volume ......................42 Connecting external audio devices ..................43 Checking your audio functions ................... 43 Video ..............................45 Connecting an external monitor or projector ..............45 Using the external monitor port ................. 45 Using the DisplayPort ..................45 Optical drives (select models only) .....................
  • Page 8 Using Disk Defragmenter ....................70 Using Disk Cleanup ......................70 Using HP 3D DriveGuard ........................71 Identifying HP 3D DriveGuard status ................. 71 Using HP 3D DriveGuard software ..................72 Using RAID (select models only) ......................73 Replacing a hard drive ........................74 Replacing a 1.8-inch hard drive ..................
  • Page 9 Viewing Computer Setup System Information ..............122 Using Computer Setup System IDs ................. 123 Using antivirus software ........................124 Using firewall software ........................125 Installing critical security updates ..................... 126 Using HP ProtectTools Security Manager (select models only) ............127 Installing a security cable ......................... 128...
  • Page 10 Configuring and deploying a software image ..............139 Managing and updating software ..................140 HP Client Manager for Altiris (select models only) .......... 140 HP CCM (Client Configuration Manager) (select models only) ....... 142 HP SSM (System Software Manager) ............. 143 Using Intel Active Management Technology (select models only) ...........
  • Page 11 Using f11 .......................... 158 Using a Windows 7 operating system DVD (purchased separately) ....... 158 Index ................................. 160...

  • Page 13: Features

    Features Identifying hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: Select Start >...
  • Page 14 Component Description TouchPad* Moves the pointer and selects or activates items on the screen. Left pointing stick button* Functions like the left button on an external mouse. Pointing stick* Moves the pointer and selects or activates items on the screen. TouchPad on/off button Turns the TouchPad on and off.

  • Page 15: Lights

    Off: The computer is off or in Sleep or Hibernation. ● Wireless light Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module (select models only), and/or a Bluetooth® device, is ● Amber: All wireless devices are off.

  • Page 16: Buttons And Fingerprint Reader

    Component Description Volume down light Blinking: The volume down button is being used to decrease the speaker volume. (10) Volume up light Blinking: The volume up button is being used to increase the speaker volume. Buttons and fingerprint reader Chapter 1 Features...
  • Page 17 ● When the computer is on, press the button to open HP Software Setup. NOTE: If HP Software Setup is not available, the default Web browser opens. ● QuickWeb button When the computer is off, press the button to open HP QuickWeb.

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key or the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer.

  • Page 19: Rear Components

    Drive light ● White: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Speakers (2) Produce sound. Display release button Opens the computer.

  • Page 20: Right-Side Components

    Right-side components Component Description ExpressCard slot Supports optional ExpressCards. Docking connector Connects an optional docking device. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components.
  • Page 21 Component Description Power connector Connects an AC adapter. RJ-11 (modem) jack Connects a modem cable (select models only). Powered USB port Provides power to a USB device, such as an optional external MultiBay or an optional external optical drive, if used with a powered USB cable.

  • Page 22: Bottom Components

    Bottom components Component Description Battery release latches (2) Release the battery from the battery bay. Battery bay Holds the battery. Vents (7) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 23: Display Components

    Component Description Wireless compartment Contains an HP Mobile Broadband Module (select models only) and a WLAN module (select models only). CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 24: Additional Hardware Components

    Component Description WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide-area networks (WWANs) (select models only). WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs) (select models only). Webcam light On: The webcam is in use.

  • Page 25: Identifying The Labels

    An optional device may be a wireless local area network (WLAN) device, the HP Mobile Broadband Module (select models only), or an optional Bluetooth® device. If your computer model...
  • Page 26 SIM label (select models only)—Provides the ICCID (Integrated Circuit Card Identifier) of your SIM. This label is located inside the battery bay. ● HP Mobile Broadband Module serial number label (select models only)—Provides the serial number of your HP Mobile Broadband Module. This label is located inside the battery bay. Chapter 1 Features...

  • Page 27: Networking (Select Models Only)

    Networking (select models only) Your computer supports 2 types of Internet access: ● Wireless—For mobile Internet access, you can use a wireless connection. ● Wired—You can access the Internet by dialing in to a service provider or by connecting to a wired network.

  • Page 28: Wireless Connections

    Identifies the Wireless Assistant software on the computer and indicates (disconnected) that all of the wireless devices are off. HP Connection Opens HP Connection Manager, which enables you to create a Manager connection with an HP Mobile Broadband device (select models only). Wired network...

  • Page 29: Using The Wireless Controls

    Click the wireless icon in the Wireless Assistant tile, which is located in the bottom row of Windows® Mobility Center. Click Properties. Select the check box next to HP Wireless Assistant icon in notification area. Click Apply. Click Close. Wireless connections...

  • Page 30: Using Hp Connection Manager (Select Models Only)

    Click the Help button. Using HP Connection Manager (select models only) You can use HP Connection Manager to connect to WWANs using the HP Mobile Broadband device in your computer (select models only). To start Connection Manager, click the Connection Manager icon in the notification area, at the far right of the taskbar.

  • Page 31: Setting Up A Wlan

    Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately) (2) ●...

  • Page 32: Connecting To A Wlan

    A variety of sophisticated encryption protocols is available for your WLAN. Find the solution that works best for your network security: ◦ Wired Equivalent Privacy (WEP) is a wireless security protocol that uses a WEP key to encode or encrypt all network data before it is transmitted. Usually, you can allow the network to assign the WEP key.

  • Page 33: Roaming To Another Network

    HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a mobile phone network operator.

  • Page 34: Inserting A Sim

    Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer.

  • Page 35: Removing A Sim

    Removing a SIM To remove a SIM: Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system.

  • Page 36: Bluetooth And Internet Connection Sharing (Ics)

    Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet. When two or more computers are connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the computers, the other computers may not be able to connect to the Internet using the Bluetooth network.

  • Page 37: Cannot Connect To A Preferred Network

    The driver must be reinstalled. To get the latest version of the WLAN device software for your computer, follow these steps: Open your Web browser and go to http://www.hp.com/support. Select your country or region. Click the option for software and driver downloads, and then type your computer model number in the search box.

  • Page 38: Wlan Connection Is Very Weak

    If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow the steps below to connect to the network: Select Start > Control Panel > Network and Internet > Network and Sharing Center. Click Manage wireless networks in the left panel.

  • Page 39: Wired Connections

    Wired connections Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: Plug the network cable into the network jack (1) on the computer.

  • Page 40: Connecting A Modem Cable (Select Models Only)

    If the modem cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end (2) of the cable toward the computer. Connecting a modem cable (select models only) WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem or telephone cable into the RJ-45 (network) jack.

  • Page 41: Selecting A Location Setting

    Plug the modem cable adapter (3) into the telephone wall jack. Selecting a location setting Viewing the current location selection To view the current location setting for the modem, follow these steps: Select Start > Control Panel. Click Clock, Language, and Region. Click Region and Language.
  • Page 42 To add a location setting for the modem, follow these steps: Select Start > Devices and Printers. Right-click the device that represents your computer, and click Modem settings. NOTE: You must set up an initial (current) location area code before you can view the Dialing Rules tab.

  • Page 43: Solving Travel Connection Problems

    Solving travel connection problems If you experience modem connection problems when using the computer outside of the country or region in which you purchased it, try the following suggestions. ● Check the telephone line type. The modem requires an analog, not a digital, telephone line. A line described as a PBX line is usually a digital line.
  • Page 44 7. Clear the check box for Wait for dial tone before dialing. 8. Click OK twice. Chapter 2 Networking (select models only)

  • Page 45: Pointing Devices And Keyboard

    Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows® to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.

  • Page 46: Using The Keyboard

    Using the keyboard Using the keyboard light The keyboard light illuminates the computer keyboard in low-light conditions. To open and turn on the keyboard light, press the keyboard light button. To turn off the keyboard light, press the button again. Using hotkeys Hotkeys are combinations of the key (1) and either the...
  • Page 47 To use a hotkey command on the computer keyboard, follow either of these steps: ● Briefly press the key, and then briefly press the second key of the hotkey command. – or – ● Press and hold down the key, briefly press the second key of the hotkey command, and then release both keys at the same time.

  • Page 48: Using Hp Quicklook 3

    Using HP QuickLook 3 QuickLook 3 allows you to save calendar, contact, inbox, and task information from Microsoft Outlook to the hard drive of your computer. Then, when the computer is off, you can press the QuickLook button on the computer to view this information without waiting for the operating system to restart.

  • Page 49: Using The Embedded Numeric Keypad

    Using the embedded numeric keypad The 15 keys of the embedded numeric keypad can be used like the keys on an external keypad. When the embedded numeric keypad is turned on, each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

  • Page 50: Cleaning The Touchpad And Keyboard

    Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.

  • Page 51: Multimedia

    Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music, watch movies, and view pictures. Your computer may include the following multimedia components: ● Optical drive for playing audio and video discs ● Integrated speakers for listening to music ●...
  • Page 52 Component Description Webcam Records audio and video and captures still photographs. Internal microphones (2) Record sound. NOTE: The internal microphones make use of dual array technology, which provides speech enhancement and suppresses surrounding noises. Volume up button Increases speaker volume. Volume down button Decreases speaker volume.

  • Page 53: Multimedia Software

    Multimedia software Your computer includes preinstalled multimedia software that allows you to play music, watch movies, and view pictures. The following sections provide details about preinstalled multimedia software and installing multimedia software from a disc. Accessing your preinstalled multimedia software To access your preinstalled multimedia software: Select Start >...

  • Page 54: Audio

    Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers ● Record sound using the internal microphones or an optional external microphone ● Download music from the Internet ●...

  • Page 55: Connecting External Audio Devices

    – or – Right-click the Speakers icon in the notification area, and then click Open Volume Mixer. In the Speakers column, you can increase or decrease the volume by moving the slider up or down. You can also mute the volume by clicking the Mute Speakers icon. If the Speakers icon is not displayed in the notification area, follow these steps to add it: Right-click the Show hidden icons icon (the arrow at the left side of the notification area).
  • Page 56 NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. To confirm or change the audio settings on your computer, select Start > Control Panel > ▲ Hardware and Sound > Sound. Chapter 4 Multimedia...

  • Page 57: Video

    Video Your computer enables you to use a variety of video features: ● Watch movies ● Play games over the Internet ● Edit pictures and video to create presentations ● Connect external video devices Connecting an external monitor or projector Your computer has an external monitor port and a DisplayPort that allow you to connect external monitors and projectors.
  • Page 58 To connect a digital display device, connect the device cable to the DisplayPort. ▲ NOTE: If a properly connected external display device does not display an image, press fn+f4 transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device.

  • Page 59: Optical Drives (Select Models Only)

    Optical drives (select models only) Identifying the installed optical drive Select Start > Computer. ▲ You will see a list of all the devices installed on your computer, including the optical drive. Playing a CD or DVD Turn on the computer. Press the release button (1) on the optical drive bezel to release the disc tray.

  • Page 60: Changing Dvd Region Settings

    Changing DVD region settings Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally. You can play a DVD containing a region code only if the region code on the DVD matches the region setting on your DVD drive.

  • Page 61: Removing An Optical Disc (Cd Or Dvd)

    ● DVD players used in home systems usually do not support all DVD formats. Refer to the user guide that came with your DVD player for a list of supported formats. ● An MP3 file uses less space than other music file formats, and the process for creating an MP3 disc is the same as the process for creating a data file.

  • Page 62: Webcam

    To access the webcam and HP Webcam software, select Start > All Programs > HP > HP Webcam. The webcam software enables you to experiment with the following features: ●...

  • Page 63: Controlling The Webcam Focus

    Macro—The close-up focus setting is for taking photos and capturing video at a very close range. Capturing business card images You can use the webcam with the HP Business Card Reader program to take pictures of business cards and export the text to many types of address book software, such as Microsoft® Outlook Contacts.
  • Page 64 Repeat this step to capture additional business cards. When you have finished capturing business card information, remove the business card from the slot and raise the display. Review the information captured by HP Business Card Reader to be sure that it is complete. Chapter 4 Multimedia...

  • Page 65: Power Management

    You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation. NOTE: When HP 3D DriveGuard has parked a drive, the computer will not initiate Sleep or Hibernation, and the display will be turned off. Initiating and exiting Sleep The system is set at the factory to initiate Sleep after 15 minutes of inactivity when running on battery power and 30 minutes of inactivity when running on external power.

  • Page 66: Initiating And Exiting Hibernation

    NOTE: If you have set a password to be required when the computer exits Sleep, you must enter your Windows password before your work will return to the screen. Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after 1080 minutes (18 hours) of inactivity when running on both battery power and external power, or when the battery reaches a critical battery level.

  • Page 67: Viewing The Current Power Plan

    Viewing the current power plan Click the battery meter icon in the notification area, at the far right of the taskbar. ▲ – or – Select Start > Control Panel > System and Security > Power Options. Selecting a different power plan Click the battery meter icon in the notification area, and then select a power plan from the list.

  • Page 68: Connecting The Ac Adapter

    WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. ● Approved AC adapter ● Optional docking device Connect the computer to external AC power under any of the following conditions: WARNING! Do not charge the computer battery while you are onboard aircraft.

  • Page 69: Using Battery Power

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.

  • Page 70: Displaying The Remaining Battery Charge

    To access battery information: Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. ▲ Displaying the remaining battery charge Move the pointer over the battery meter icon in the notification area, at the far right of the taskbar. ▲...

  • Page 71: Charging A Battery

    Remove the battery (3). Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off.

  • Page 72: Managing Low Battery Levels

    ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged.

  • Page 73: Resolving A Low Battery Level

    Resolving a low battery level CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level and has initiated Hibernation, do not restore power until the power lights turn off. Resolving a low battery level when external power is available Connect one of the following devices: ▲...

  • Page 74: Step 2: Disable Hibernation And Sleep

    To fully charge the battery: Insert the battery into the computer. Connect the computer to an AC adapter, optional power adapter, or optional docking device, and then plug the adapter or device into external power. The battery light on the computer turns on. Leave the computer plugged into external power until the battery is fully charged.
  • Page 75 To discharge a battery: Unplug the computer from its external power source, but do not turn off the computer. Run the computer on battery power until the battery is discharged. The battery light begins to blink when the battery has discharged to a low battery level. When the battery is discharged, the battery light turns off and the computer shuts down.

  • Page 76: Step 4: Fully Recharge The Battery

    Step 4: Fully recharge the battery To recharge the battery: Plug the computer into external power and maintain external power until the battery is fully recharged. When the battery is recharged, the battery light on the computer turns off. You can use the computer while the battery is recharging, but the battery will charge faster if the computer is off.

  • Page 77: Storing A Battery

    Storing a battery CAUTION: To prevent damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery and store it separately.

  • Page 78: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when it is connected to the AC adapter and external power. ● The display does not turn on when the computer is connected to the AC adapter and external power.
  • Page 79 If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. Shutting down the computer...

  • Page 80: Drives

    Drives Chapter 6 Drives...

  • Page 81: Identifying Installed Drives

    Identifying installed drives To view the drives installed on the computer, select Start > Computer. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing applications, running utilities, or changing Windows settings.

  • Page 82: Improving Hard Drive Performance

    HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 83: Using Hp 3D Driveguard

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Hard drives installed in optional docking devices or connected to USB ports are not protected by HP 3D DriveGuard.

  • Page 84: Using Hp 3D Driveguard Software

    Determine whether a drive in the system is supported. To open the software and change settings, follow these steps: In Mobility Center, click the hard drive icon to open the HP 3D DriveGuard window. – or – Select Start > Control Panel > Hardware and Sound > HP 3D DriveGuard.

  • Page 85: Using Raid (Select Models Only)

    Your computer includes a simple RAID solution that protects data on a Serial ATA (SATA) disk drive in case of drive failure or virus attacks. HP's RAID solution also benefits computer users who frequently work with large files and want to improve storage performance of their computer.

  • Page 86: Replacing A Hard Drive

    Replacing a hard drive Your computer is equipped with either a 1.8-inch hard drive or a 2.5-inch hard drive, or your computer may have 2 hard drives (1.8-inch and 2.5-inch). The replacement procedures vary, depending on the type of hard drive(s) installed on the computer. CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay.
  • Page 87 Lift the right side of the hard drive shield (2), and then slide it away from the computer (3). Lift the right side of the hard drive (1), and then remove it from the hard drive bay (2). Replacing a hard drive...
  • Page 88 Remove the rubber shield from the hard drive. Remove the hard drive connector from the hard drive. Chapter 6 Drives...
  • Page 89 To install a 1.8-inch hard drive: Replace the hard drive connector. Replace the rubber shield. NOTE: When replacing the rubber shield, be sure to position it with the feet facing downward. Insert the hard drive into the hard drive bay (1). Replacing a hard drive...
  • Page 90 Press down on the hard drive connector (2). Insert the hard drive shield (1) at an angle, and then rotate it downward (2). Replace the 2 hard drive shield screws (3). Align the tabs (1) on the hard drive cover with the notches on the computer. Lower the cover (2), and then press down on the cover to snap it into place.

  • Page 91: Replacing A 2.5-Inch Hard Drive

    Tighten the 3 hard drive cover screws (3). Reinstall the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Replacing a 2.5-inch hard drive To replace a 2.5-inch hard drive: Save your work. Shut down the computer and close the display.
  • Page 92 Using your finger or a screwdriver, lift the edge of the memory module compartment cover (2) to release it, and then lift it away from the computer (3). Remove the 6 hard drive carrier screws. Chapter 6 Drives...
  • Page 93 Gently slide the hard drive carrier out of the hard drive bay. Remove the hard drive from the hard drive carrier: Disconnect the ZIFF connector (1) and the ribbon cable (2). Remove the 2 screws on top of the hard drive carrier (1). Replacing a hard drive...
  • Page 94 Remove the 2 screws on each side of the hard drive carrier (2). Lift the rear edge of the hard drive (1) and slide it out of the hard drive carrier (2). NOTE: This action also disconnects the hard drive from the USB board. Chapter 6 Drives...
  • Page 95 To install a 2.5-inch hard drive: Insert the hard drive into the hard drive carrier: Insert the hard drive (1) at an angle into the hard drive carrier to reconnect the USB board, and push down to seat the hard drive (2). Replace the 2 screws on each side of the hard drive carrier (1).
  • Page 96 Reconnect the ZIFF connector (1) and the ribbon cable (2). Insert the hard drive carrier into the hard drive bay until it is firmly seated. Chapter 6 Drives...
  • Page 97 Replace the 6 hard drive carrier screws. Align the tabs (1) on the memory module compartment cover with the notches on the computer. Lower the cover (2), and then press down on the cover to snap it into place. Tighten the 3 memory module compartment cover screws (3). Replace the battery.

  • Page 98: External Devices

    External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.

  • Page 99: Removing A Usb Device

    Removing a USB device CAUTION: To prevent loss of data or an unresponsive system, use the following procedure to safely remove a USB device. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To remove a USB device: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.

  • Page 100: Using A 1394 Device

    Using a 1394 device IEEE 1394 is a hardware interface that connects a high-speed multimedia or data storage device to the computer. Scanners, digital cameras, and digital camcorders often require a 1394 connection. Some 1394 devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.

  • Page 101: Using The Docking Connector

    Using the docking connector The docking connector connects the computer to an optional docking device, so that additional ports and connectors can be used with the computer. Using the docking connector...

  • Page 102: Using External Drives

    USB port on the computer. NOTE: HP external USB optical drives should be connected to the powered USB port on the left side of the computer. USB drives include the following types: ●...

  • Page 103: Using An Optional External Optical Drive

    Using an optional external optical drive An external optical drive connects to a USB port on the computer and enables you to use optical discs (CDs and DVDs). The computer provides one powered USB port on the left side of the computer. This port provides power to an external optical drive when used with a powered USB cable.

  • Page 104: When The Disc Tray Opens

    When the disc tray opens Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc.
  • Page 105 Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.

  • Page 106: External Media Cards

    External media cards Using SD Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. The SD Card Reader supports the following formats: ●...

  • Page 107: Using Expresscards

    To remove a digital card: Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. Stop the digital card: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.

  • Page 108: Removing An Expresscard

    CAUTION: To prevent damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use. The ExpressCard slot may contain a protective insert. To remove the insert: Press in on the insert (1) to unlock it. Pull the insert out of the slot (2).

  • Page 109: Using Smart Cards

    To remove an ExpressCard: Save your information and close all programs associated with the ExpressCard. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. Stop the ExpressCard: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.

  • Page 110: Inserting A Smart Card

    Inserting a smart card To insert a smart card: Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card To remove a smart card: Grasp the edge of the smart card, and pull it out of the smart card reader.

  • Page 111: Memory Modules

    Memory modules The computer has two memory module compartments. The primary memory module compartment is located under the keyboard. The expansion memory module compartment is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.

  • Page 112: Adding Or Replacing A Memory Module In The Expansion Memory Module Slot

    Adding or replacing a memory module in the expansion memory module slot To add or replace a memory module in the expansion memory module slot, follow these steps: Save your work. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
  • Page 113 Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. Insert a memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
  • Page 114 Align the tabs (1) on the memory module compartment cover with the notches on the computer. Lower the cover (2), and then press down on the cover to snap it into place. Tighten the 3 memory module compartment cover screws (3). Replace the battery.

  • Page 115: Upgrading A Memory Module In The Primary Memory Module Slot

    Upgrading a memory module in the primary memory module slot To upgrade a memory module in the primary memory module slot, follow these steps: Save your work. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
  • Page 116 Loosen the 4 keyboard access screws (2). Turn the computer right-side up, and open it. Carefully lift the switch cover away from the keyboard. 104 Chapter 9 Memory modules...
  • Page 117 Carefully lift the top edge of the keyboard (1), and pull the keyboard up (2). NOTE: If the left side of the keyboard releases before the right side, pull the keyboard slightly to the left to release the right side. Carefully lift the large cable connector (1), and then pull the cable away (2) to release it.
  • Page 118 Remove the memory module compartment cover (2). Remove the memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
  • Page 119 CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module, and do not bend the memory module. Align the notched edge (1) of the memory module with the tab in the memory module slot. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated.
  • Page 120 Reinsert the large cable (1) into the cable connector, and then push the cable connector down until it snaps into place (2). Reinsert the small cable (3) into the cable connector, and then push the cable connector down until it snaps into place (4). Align the notched edges of the keyboard with the tabs in the keyboard slot (1), and then tilt the keyboard back into the keyboard slot (2).
  • Page 121 Align the switch cover, and then press down on the switch cover locations, making sure that the switch cover hooks snap into place. NOTE: If there are bumps or raised areas on the switch cover, remove the switch cover and repeat this step.
  • Page 122 Tighten the 3 hard drive cover screws (3). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. 110 Chapter 9 Memory modules...

  • Page 123: 10 Security

    (referred to hereafter as Computer Setup). To protect against Use this security feature Unauthorized use of the computer HP ProtectTools Security Manager, in combination with a password, smart card, and/or fingerprint reader Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*...

  • Page 124: Using Passwords

    The embedded security password, which is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password protection in addition to their normal HP ProtectTools functions. The embedded security password is used with the optional embedded security chip.

  • Page 125: Bios Administrator Password

    BIOS administrator passwords Function DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. TPM embedded security password When enabled as a BIOS administrator password, protects access to the computer contents when the computer turns on, restarts, or exits Hibernation.

  • Page 126: Managing A Bios Administrator Password

    Managing a BIOS administrator password A BIOS administrator password is set, changed, and deleted in Computer Setup. To set this password in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
  • Page 127 When prompted for the new password, leave the field empty, and then press enter. Read the warning. To continue, select YES. When prompted to type your new password again, leave the field empty, and then press enter. To save your changes and exit Computer Setup, click Save, and then follow the on-screen instructions.

  • Page 128: Entering A Bios Administrator Password

    Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Using Computer Setup DriveLock CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable,...

  • Page 129: Setting A Drivelock Password

    Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup.

  • Page 130: Entering A Drivelock Password

    Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.

  • Page 131: Changing A Drivelock Password

    Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup.

  • Page 132: Removing Drivelock Protection

    Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup. Use a pointing device or the arrow keys to select Security >...

  • Page 133: Removing Automatic Drivelock Protection

    Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup.

  • Page 134: Using Computer Setup Security Features

    Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 135: Using Computer Setup System Ids

    To view this general system information in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup.

  • Page 136: Using Antivirus Software

    If the antivirus software is preinstalled, select Start > All Programs > McAfee > Managed Services > Total Protection. If the software is preloaded, select Start > All Programs > HP Software Setup, and then follow the instructions on the screen to load the McAfee Total Protection software.

  • Page 137: Using Firewall Software

    Using firewall software When you use the computer to access e-mail, a network, or the Internet, unauthorized persons may be able to gain access to the computer, your personal files, and information about you. Use the firewall software preinstalled on the computer to protect your privacy. McAfee Total Protection antivirus software is preinstalled on the computer.

  • Page 138: Installing Critical Security Updates

    Installing critical security updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped.

  • Page 139: Using Hp Protecttools Security Manager (Select Models Only)

    HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools software Help.

  • Page 140: Installing A Security Cable

    Installing a security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Loop the security cable around a secured object. Insert the key (1) into the cable lock (2). Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key.

  • Page 141: 11 Software Updates

    You can manually check for updates at any time by selecting Start > Help and Support > Maintain and following the on-screen instructions. Most software on the HP Web site is packaged in compressed files called SoftPaqs. Some BIOS updates may be packaged in compressed files called ROMPaqs.

  • Page 142: Updating The Bios

    To update the software using the HP Web site, follow these steps: Identify your computer model, product category, and series or family. Prepare for a system BIOS update by identifying the BIOS version currently installed on the computer. For details, refer to the "Determining the BIOS version"...

  • Page 143: Downloading A Bios Update

    BIOS updates are posted as needed. A newer BIOS update may not be available for your computer. It is recommended that you check the HP Web site periodically for BIOS updates. Open your Web browser, go to http://www.hp.com/support, and then select your country or region.

  • Page 144: Updating Programs And Drivers

    SoftPaq information. SoftPaq Download Manager is available on the HP Web site. To use SoftPaq Download Manager to download SoftPaqs, you must first download and install the program. Go to the HP Web site at http://www.hp.com/go/sdm, and follow the instructions to download and install SoftPaq Download Manager.
  • Page 145 Select Show software for all supported models. If you have used HP SoftPaq Download Manager previously, go to Step 3.

  • Page 146: 12 Multiboot

    12 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 147: Enabling Boot Devices In Computer Setup

    Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 148: Considering Boot Order Changes

    Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for optical devices).

  • Page 149: Choosing Multiboot Preferences

    Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing while the “Press the ESC key for Startup Menu”...

  • Page 150: Setting A Multiboot Express Prompt

    Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 151: 13 Management

    13 Management Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment. Client management includes the following key capabilities and features: ● Initial software image deployment ●...

  • Page 152: Managing And Updating Software

    Additional functionality can be added when HP Client Manager for Altiris is used with optional Altiris Solutions software (purchased separately). When HP Client Manager for Altiris (installed on a client computer) is used with Altiris Solutions software (installed on an administrator computer), HP Client Manager for Altiris provides increased management functionality and centralized hardware management of client devices for the following IT life-cycle areas: ●...
  • Page 153 HP Client Manager for Altiris is available for download from the HP Web site. When Altiris Solutions software is used in conjunction with HP System Software Manager or HP Client Manager for Altiris, administrators can also update the system BIOS and device driver software from a central console.

  • Page 154: Hp Ccm (Client Configuration Manager) (Select Models Only)

    HP CCM (Client Configuration Manager) (select models only) HP CCM (Client Configuration Manager) automates the management of software such as operating systems, programs, software updates, and content and configuration settings to ensure that each computer is maintained in the correct configuration. With these automated management solutions, you can manage software throughout the life cycle of the computer.

  • Page 155: Hp Ssm (System Software Manager)

    Driver versions that are supported by SSM are denoted with a special icon on the HP driver download Web site and on the Support Software CD. To download the SSM utility or to obtain more information on SSM, see the HP Web site at http://www.hp.com/go/ssm...

  • Page 156: Using Intel Active Management Technology (Select Models Only)

    Using Intel Active Management Technology (select models only) Intel® Active Management Technology (iAMT) allows discovery, repair, and protection of networked computing assets. With iAMT, computers can be managed whether they are on or off. The iAMT solution is available on computers with Intel Centrino® with vPro mobile technology. Features of iAMT include: ●...
  • Page 157 iAMT Configuration Select To do this Host Name Assign a host name to the computer. TCP/IP Disable/enable network interface or DHCP (assigns an IP address if DHCP has been disabled) or change the domain name. Provision Model Assign Enterprise or Small Business iAMT model. Setup and Configuration Set options to control remote configuration of AMT.

  • Page 158: 14 Computer Setup

    14 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.

  • Page 159: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click Exit, and then follow the on- screen instructions. – or – Use the key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

  • Page 160: File Menu

    File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, memory size, system ROM, video revision, keyboard controller version, and wireless identification numbers. Set System Date and Time Change date and time.

  • Page 161: System Configuration Menu

    Change Password Enter, change, or delete a BIOS administrator password. HP SpareKey Enrollment Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. Anti Theft Enable/disable Intel Anti-Theft support.
  • Page 162 Select To do this ● Boot Options Set a Startup Menu delay (in seconds). ● Set the MultiBoot Express Popup Delay (in seconds). ● Enable/disable Custom Logo (disabled by default). ● Enable/disable Display Diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (enabled by default). ●...
  • Page 163 Select To do this NOTE: Availability of the options above varies by computer model. ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable preboot authentication on HP QuickLook Boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ●...
  • Page 164 Select To do this ● Built-In Device Options Enable/disable the wireless button state (enabled by default). ● Enable/disable the embedded WLAN device (enabled by default). ● Enable/disable embedded WWAN device radio (select models only; enabled by default). ● Enable/disable embedded Bluetooth® device radio (enabled by default).
  • Page 165 Select To do this Port Options (all are enabled by default) NOTE: All port options are enabled by default. ● Enable/disable the flash media reader. ● Enable/disable the USB port. CAUTION: Disabling the USB port also disables MultiBay devices and ExpressCard devices on the advanced port replicator.

  • Page 166: 15 Backing Up And Recovering

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. 154 Chapter 15 Backing up and recovering...

  • Page 167: Backing Up Your Information

    Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
  • Page 168 NOTE: Windows® includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.

  • Page 169: Performing A Recovery

    Recovery disc (both purchased separately). For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)” section in this guide. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 170: Using F11

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11, follow these steps: If possible, back up all personal files.
  • Page 171 Select Repair your computer. Follow the on-screen instructions. Performing a recovery 159...
  • Page 172 Index Symbols/Numerics battery power 57 pointing stick 2 1394 cable, connecting 88 battery release latches 10, 58 power 5 1394 devices battery temperature 65 QuickLook 5 connecting 88 battery test 148 QuickWeb 5 removing 88 bays TouchPad 1 1394 port 8, 88 battery 13 TouchPad on/off 2, 5 hard drive 9, 11, 74...
  • Page 173 8, 89 HP Connection Manager esc key 6 connector, power 9 software 18 Execution Disable 150 conservation, power 64 HP Mobile Broadband Module 21 ExpressCard cord, power 13 HP Mobile Broadband, configuring 95 corporate WLAN connection 20 disabled 22...
  • Page 174 audio-out (headphone) 8, 40 volume mute 3 network security codes RJ-11 (modem) 9 webcam 12 network key 25 RJ-45 (network) 7 wireless 3, 7 SSID 25 Java Card local area network (LAN) 3 Network Service Boot 135 defined 97 logical drive designations 136 network status icon 16, 25 inserting 98 low battery level 60...
  • Page 175 SD Card Reader 8, 94 using a modem 27 software security cable slot 8 BIOS update 131 Security menu critical updates 126 always prompt for HP SpareKey vents 8, 10 deployment 139 enrollment 149 video, recording 12 Disk Cleanup 70 Automatic DriveLock 149...
  • Page 176 Web sites HP System Software Manager 143 Intel Pro technology for AMT 144 webcam 12, 40, 50 webcam light 12 webcam properties, adjusting 50 Windows 7 operating system DVD 158 Windows applications key 6 Windows logo key 6 wired connections 27...

This manual is also suitable for:

Elitebook series

Table of Contents