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HP EliteBook User Manual

Hp elitebook notebook user guide
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HP EliteBook
User Guide

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  Summary of Contents for HP EliteBook

  • Page 1 HP EliteBook User Guide...
  • Page 2 This user guide describes features that are Bluetooth is a trademark owned by its common to most models. Some features proprietor and used by Hewlett-Packard may not be available on your computer. Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Features Identifying hardware ..........................1 Top components ........................1 Pointing devices ....................1 Lights ........................2 Buttons, switches, and fingerprint reader ............4 Keys ........................5 Front components ........................ 6 Rear components ........................ 7 Right-side components ......................7 Left-side components ......................
  • Page 6 Bluetooth and Internet Connection Sharing (ICS) ............. 23 Troubleshooting wireless connection problems ................. 24 Cannot create a WLAN connection ................... 24 Cannot connect to a preferred network ................25 Current network security codes are unavailable ..............25 WLAN connection is very weak ..................26 Cannot connect to the wireless router ................
  • Page 7 Accessing your preinstalled multimedia software .............. 39 Installing multimedia software from a disc ................. 40 Audio ..............................41 Connecting external audio devices ..................41 Checking your audio functions ................... 41 Video ..............................43 Connecting an external monitor or projector ..............43 Using the external monitor port .................
  • Page 8 Using power-saving states ....................59 Initiating and exiting Standby ................59 Initiating and exiting Hibernation ............... 60 Using the Power Meter ...................... 60 Using power schemes ....................... 61 Viewing the current scheme ................61 Selecting a different power scheme ..............61 Customizing power schemes ................
  • Page 9 Improving hard drive performance ..................... 76 Using Disk Defragmenter ....................76 Using Disk Cleanup ......................76 Using HP 3D DriveGuard ........................77 Identifying HP 3D DriveGuard status ................. 77 Using HP 3D DriveGuard software ..................77 Replacing a hard drive in the hard drive bay ..................79 Replacing a drive in the upgrade bay ....................
  • Page 10 Using passwords ..........................109 Setting passwords in Windows ..................109 Setting passwords in Computer Setup ................109 BIOS administrator password ..................110 Managing a BIOS administrator password ............110 Entering a BIOS administrator password ............111 Using Computer Setup DriveLock ................... 112 Setting a DriveLock password .................
  • Page 11 Computer Setup menus ........................131 File menu ......................... 132 Security menu ........................132 System Configuration menu .................... 133 14 MultiBoot About the boot device order ......................137 Enabling boot devices in Computer Setup ..................139 Considering boot order changes ...................... 140 Choosing MultiBoot preferences ......................
  • Page 13: Features

    Features Identifying hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: Select Start > My Computer. In the left pane of the System Tasks window, click View system information.
  • Page 14: Lights

    Component Description Left pointing stick button Functions like the left button on an external mouse. TouchPad* Moves the pointer and selects or activates items on the screen. Left TouchPad button* Functions like the left button on an external mouse. Right pointing stick button Functions like the right button on an external mouse.
  • Page 15 Component Description ● Battery light Amber: A battery is charging. ● Turquoise: A battery is close to full charge capacity. ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
  • Page 16: Buttons, Switches, And Fingerprint Reader

    Buttons, switches, and fingerprint reader Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to shut down the computer. ● When the computer is in the Standby state, press the button briefly to exit Standby.
  • Page 17: Keys

    Component Description ● QuickWeb button When the computer is off, press the button to open HP QuickWeb. ● When the computer is on, press the button to open the default Web browser. Wireless button Turns the wireless feature on or off but does not establish a wireless connection.
  • Page 18: Front Components

    Component Description Executes frequently used system functions when pressed in combination with a function key or the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer. Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.
  • Page 19: Rear Components

    Component Description ● Drive light Blinking turquoise: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the internal hard drive, and if present, the hard drive in the upgrade bay. Business card slot Holds a business card in position so that the webcam (select models only) can capture an image.
  • Page 20: Left-Side Components

    Component Description Smart card reader Supports optional smart cards and Java™ cards. Upgrade bay Supports an optical drive or a hard drive. eSATA/USB port Connects an eSATA device or a USB device. RJ-45 (network) jack Connects a network cable. RJ-11 (modem) jack (select models only) Connects a modem cable.
  • Page 21: Bottom Components

    Bottom components Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. SIM slot (select models only) Contains a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Docking connector Connects an optional docking device.
  • Page 22: Display Components

    Component Description Business card holder Holds a business card. Memory module compartment Contains the expansion memory module slot. (10) Hard drive bay Holds the hard drive. Display components Component Description Internal display switch Turns off the display and initiates Standby if the display is closed while the power is on.
  • Page 23: Wireless Antennas (Select Models Only)

    Wireless antennas (select models only) On select computer models, at least 2 antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. Component Description WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWANs).
  • Page 24: Additional Hardware Components

    Additional hardware components Component Description Power cord* Connects an AC adapter to an AC outlet. AC adapter Converts AC power to DC power. Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by country or region. Identifying the labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 25 Have this information available when you contact technical support. The service tag label is located inside the battery bay. ● Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. This certificate is affixed to the bottom of the computer.
  • Page 26: Wireless, Modem, And Local Area Network

    Wireless, modem, and local area network Using wireless devices (select models only) Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.
  • Page 27: Identifying Wireless And Network Icons

    Identifying wireless and network icons Icon Name Description Wireless (connected) Identifies the location of the wireless lights and the wireless buttons on the computer. Also identifies the Wireless Assistant software on the computer and indicates that one or more of the wireless devices are on. Wireless Indicates that all of the wireless devices are off.
  • Page 28: Using Wireless Assistant Software (Select Models Only)

    Using Wireless Assistant software (select models only) A wireless device can be turned on or off using the Wireless Assistant software. If a wireless device is disabled by Computer Setup, it must be reenabled by Computer Setup before it can be turned on or off using Wireless Assistant.
  • Page 29: Using A Wlan Device (Select Models Only)

    Using a WLAN device (select models only) With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably.
  • Page 30 When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. The common security levels are Wi-Fi Protected Access (WPA) and Wired Equivalent Privacy (WEP). Because wireless radio signals travel outside the network, other WLAN devices can pick up unprotected signals and either connect to your network (uninvited) or capture information being sent across it.
  • Page 31: Connecting To A Wlan

    Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. If it is on, the wireless light is blue. If the wireless light is amber, press the wireless button. Select Start > Connect To. Select your WLAN from the list, and then type the network security key, if required.
  • Page 32: Using Hp Mobile Broadband (Select Models Only)

    Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a mobile phone network operator.
  • Page 33: Removing A Sim (Select Models Only)

    Remove the battery. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices.
  • Page 34 Press in on the SIM (1), and then remove it from the slot (2). Replace the battery. Reconnect external power. Reconnect external devices. Turn on the computer. Chapter 2 Wireless, modem, and local area network...
  • Page 35: Using A Bluetooth Wireless Device (Select Models Only)

    Using a Bluetooth wireless device (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ●...
  • Page 36: Troubleshooting Wireless Connection Problems

    Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Network configuration (SSID or security) has been changed. ●...
  • Page 37: Cannot Connect To A Preferred Network

    Cannot connect to a preferred network Windows can automatically repair a corrupted WLAN connection: ● If there is a network status icon in the notification area, at the far right of the taskbar, right-click the icon, and then click Repair from the menu. Windows resets your network device and attempts to reconnect to one of the preferred networks.
  • Page 38: Wlan Connection Is Very Weak

    Click the Association tab, and then enter the correct wireless encryption data into the Network key field. Click OK to save these settings. WLAN connection is very weak If the connection is very weak, or if your computer cannot make a connection to a WLAN, minimize interference from other devices, as follows: ●...
  • Page 39: Using The Modem (Select Models Only)

    Using the modem (select models only) The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable (purchased separately). In some countries or regions, a country- or region-specific modem cable adapter (purchased separately) is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem.
  • Page 40: Selecting A Location Setting

    To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: Plug the modem cable into the modem jack (1) on the computer. Plug the modem cable into the country- or region-specific modem cable adapter (2). Plug the country- or region-specific modem cable adapter (3) into the telephone wall jack.
  • Page 41: Solving Travel Connection Problems

    CAUTION: To prevent configuring the modem in a way that violates the telecommunications regulations and laws of the country or region you are visiting, select the country or region in which the computer is located. The modem may not function properly if the correct country or region selection is not made.
  • Page 42 To change the dialing mode in your current modem location setting, follow these steps: Select Start > Control Panel > Printers and Other Hardware > Phone and Modem Options. Then click the Dialing Rules tab. Select your modem location setting. Click Edit.
  • Page 43: Connecting To A Local Area Network (Lan)

    Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: Plug the network cable into the network jack (1) on the computer.
  • Page 44: Pointing Devices And Keyboard

    Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows® to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Control Panel > Printers and Other Hardware > Mouse.
  • Page 45: Displaying System Information

    Function Hotkey Display system information. fn+esc Initiate Standby. fn+f3 Switch the screen image. fn+f4 Display battery information. fn+f8 Decrease screen brightness. fn+f9 Increase screen brightness. fn+f10 Activate the ambient light sensor. fn+f11 To use a hotkey command on the computer keyboard, follow either of these steps: ●...
  • Page 46: Switching The Screen Image

    CAUTION: To reduce the risk of information loss, save your work before initiating Standby. The computer must be on before you can initiate Standby. NOTE: If a critical battery level occurs while the computer is in Standby, the computer initiates Hibernation and the information stored in memory is saved to the hard drive.
  • Page 47: Using Hp Quicklook

    Using HP QuickLook QuickLook allows you to save calendar, contact, inbox, and task information from Microsoft Outlook to the hard drive of your computer. Then, when the computer is off or in Hibernation, you can press the QuickLook button on the computer to view this information without waiting for the operating system to restart.
  • Page 48: Using The Embedded Numeric Keypad

    Component Description NOTE: The keypad function that is active when the computer is turned off will be reinstated when the computer is turned back on. Using the embedded numeric keypad The 15 keys of the embedded numeric keypad can be used like the keys on an external keypad. When the embedded numeric keypad is turned on, each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.
  • Page 49: Cleaning The Touchpad, Keyboard, And Vents

    Cleaning the TouchPad, keyboard, and vents Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.
  • Page 50: Multimedia

    Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music and view pictures. Your computer may include the following multimedia components: ● Optical drive for playing audio and video discs ● Integrated speakers for listening to music ●...
  • Page 51: Multimedia Software

    ◦ To increase volume, press the volume up button (3). ● Windows volume control: Click the Volume icon in the notification area, at the far right of the taskbar. Increase or decrease the volume by moving the slider up or down. Click the Mute check box to mute the volume.
  • Page 52: Installing Multimedia Software From A Disc

    NOTE: Some programs may be located in subfolders. NOTE: For details about using software included with the computer, refer to the software manufacturer’s instructions. These instructions may be provided with the software, on disc, or on the manufacturer’s Web site. Installing multimedia software from a disc To install any multimedia software from a CD or DVD, follow these steps: Insert the disc into the optical drive (select models only) or an optional external optical drive.
  • Page 53: Audio

    Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers ● Record sound using the internal microphones or connect an external microphone ● Download music from the Internet ●...
  • Page 54 NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. To confirm or change the audio settings on your computer, right-click the Sound icon on the ▲ taskbar, or select Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices.
  • Page 55: Video

    Video Your computer enables you to use a variety of video features: ● Watch movies ● Play games over the Internet ● Edit pictures and video to create presentations ● Connect external video devices Connecting an external monitor or projector Your computer has both an external monitor port and a DisplayPort that allow you to connect external monitors and projectors.
  • Page 56 To connect a digital display device, connect the device cable to the DisplayPort. ▲ NOTE: If a properly connected external display device does not display an image, press fn+f4 transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device.
  • Page 57: Optical Drive (Select Models Only)

    Optical drive (select models only) Your computer may include an optical drive that expands the functionality of the computer. The optical drive allows you to read data discs, play music, and watch movies. Identifying the optical drive Select Start > My Computer. ▲...
  • Page 58: Selecting The Right Disc (Cds, Dvds, And Bds)

    CAUTION: To prevent possible audio and video degradation, loss of information, or loss of audio or video playback functionality, do not initiate Standby or Hibernation while reading a CD, DVD, or BD, or writing to a CD or DVD. Selecting the right disc (CDs, DVDs, and BDs) An optical drive supports optical discs (CDs, DVDs, and BDs).
  • Page 59: Lightscribe Dvd+R Discs

    LightScribe DVD+R discs Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive and LightScribe software, you can write data to the disc and then add a designer label to the outside of the disc.
  • Page 60: Configuring Autoplay

    Gently press the disc (3) down onto the tray spindle until the disc snaps into place. Close the disc tray. If you have not yet configured AutoPlay, as described in the following section, an AutoPlay dialog box opens. It prompts you to select how you want to use the media content. NOTE: For best results, be sure that your AC adapter is plugged into an external power source while playing a BD.
  • Page 61: Observing The Copyright Warning

    To change settings through the operating system: Select Start > My Computer. Right-click in the window and select Properties > Hardware tab > Device Manager. Click the plus sign (+) next to DVD/CD-ROM drives. Right-click the DVD drive for which you want to change region settings, and then click Properties.
  • Page 62: Creating (Burning) A Cd, Dvd, Or Bd

    Creating (burning) a CD, DVD, or BD If your optical drive is a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such as Windows Media Player to burn data and audio files, including MP3 and WAV music files. To burn video files to a CD or DVD, use MyDVD.
  • Page 63: Troubleshooting

    Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
  • Page 64: The Computer Does Not Detect The Optical Drive

    Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
  • Page 65: A Disc Does Not Play Automatically

    ● Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth. Wipe from the center of the disc to the outer edge. ● Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores.
  • Page 66: A Movie Is Not Visible On An External Display

    2. Set Color quality to Medium (16 bit), if this setting is not already selected. ◦ Disconnect external devices, such as a printer, scanner, camera, or handheld device. A movie is not visible on an external display If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays.
  • Page 67: Obtaining Microsoft Device Drivers

    To use the HP Web site: Open your Web browser, go to http://www.hp.com/support, and select your country or region. Click the option for software and driver downloads, and then type your computer model number in the product box. Press enter, and then follow the on-screen instructions. Obtaining Microsoft device drivers You can obtain the latest Windows device drivers by using Microsoft®...
  • Page 68: Webcam (Select Models Only)

    Webcam (select models only) Your computer may include an integrated webcam, located at the top of the display. With the preinstalled software, you can use the webcam to record audio and video and capture still photographs. You can preview the photo, video recording, or audio recording, and save it on your computer hard drive. To access the webcam and HP Webcam software, select Start >...
  • Page 69: Capturing Business Card Images

    ● Hue—Controls the aspect of color that distinguishes it from another color (what makes a color red, green, or blue). Hue is distinct from saturation, which measures the intensity of the hue. ● Saturation—Controls the strength of color in the final image. A higher saturation setting creates a bolder image;...
  • Page 70 Slowly lower the display (1) until the webcam light (2) blinks and you hear a sound, which indicates that the webcam is now in focus. The webcam turns on, and the scanning process starts immediately. You will hear a camera shutter sound when the image is captured, and the information from the card is filled in the fields automatically.
  • Page 71: Power Management

    Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Standby and Hibernation. When Standby is initiated, the power light blinks and the screen clears. Your work is saved to memory. Exiting Standby is faster than exiting Hibernation. If the computer is in Standby for an extended period or if the battery reaches a critical battery level while in Standby, the computer initiates Hibernation.
  • Page 72: Initiating And Exiting Hibernation

    To exit Standby: Press the power button ▲ When the computer exits Standby, the power light turns on and your work returns to the screen where you stopped working. NOTE: If you have set a password to be required when the computer exits Standby, you must enter your Windows password before your work will return to the screen.
  • Page 73: Using Power Schemes

    Clear the Always show icon on the taskbar check box. Click Apply, and then click OK. To show the Power Meter icon in the notification area, follow these steps: Select Start > Control Panel > Performance and Maintenance > Power Options. Click the Advanced tab.
  • Page 74: Customizing Power Schemes

    Customizing power schemes Select Start > Control Panel > Performance and Maintenance > Power Options. Select a power scheme from the Power schemes list. Modify the Plugged in and Running on batteries settings as needed. Click OK. Setting password protection upon exiting Standby To set the computer to prompt for a password when the computer exits Standby, follow these steps: Right-click the Power Meter icon in the notification area, and then click Adjust Power Properties.
  • Page 75: Using Power Assistant (Select Models Only)

    Using Power Assistant (select models only) Power Assistant allows you to configure system settings to optimize your computer's power consumption and battery charge. Power Assistant provides tools and information to help you make informed decisions on power management: ● Power consumption predictions in hypothetical system configurations ●...
  • Page 76: Connecting The Ac Adapter

    When you disconnect external AC power, the following events occur: ● The computer switches to battery power. ● The display brightness is automatically decreased to save battery life. To increase display brightness, press the fn+f10 hotkey or reconnect the AC adapter. Connecting the AC adapter WARNING! To reduce the risk of electric shock or damage to the equipment:...
  • Page 77: Displaying The Remaining Battery Charge

    You can keep a battery in the computer or in storage, depending on how you work. Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage. However, a battery in the computer slowly discharges when the computer is off and unplugged from external power.
  • Page 78: Charging A Battery

    Insert the battery (1) into the battery bay until it is seated. The battery release latch (2) automatically locks the battery into place. To remove the battery: Turn the computer upside down on a flat surface. Slide the battery release latch (1) to release the battery. Remove the battery from the computer (2).
  • Page 79: Maximizing Battery Discharge Time

    The battery charges whether the computer is off or in use, but it charges faster when the computer is off. Charging may take longer if a battery is new, has been unused for 2 weeks or more, or is much warmer or cooler than room temperature.
  • Page 80: Resolving A Low Battery Level

    If a low battery level is not resolved, the computer enters a critical battery level, and the battery light blinks rapidly. The computer takes the following actions for a critical battery level: ● If Hibernation is enabled and the computer is on or in Standby, the computer initiates Hibernation. ●...
  • Page 81: Step 1: Fully Charge The Battery

    Step 1: Fully charge the battery WARNING! Do not charge the computer battery while you are onboard aircraft. NOTE: The battery charges whether the computer is off or in use, but it charges faster when the computer is off. To fully charge the battery: Insert the battery into the computer.
  • Page 82: Step 4: Fully Recharge The Battery

    Step 4: Fully recharge the battery To recharge the battery: Plug the computer into external power and maintain external power until the battery is fully recharged. When the battery is recharged, the battery light on the computer turns off. You can use the computer while the battery is recharging, but the battery will charge faster if the computer is off.
  • Page 83: Disposing Of A Used Battery

    Disposing of a used battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. Refer to the Regulatory, Safety and Environmental Notices for battery disposal information. Replacing the battery Computer battery life varies, depending on the power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.
  • Page 84: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when connected to the AC adapter. ● The display does not turn on when the computer is connected to the AC adapter and external power.
  • Page 85 If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete. Then, click Shut Down > Turn Off. ● Press and hold the power button for at least 5 seconds. ●...
  • Page 86: Drives

    Drives Identifying installed drives Your computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-state memory. Because it has no moving parts, an SSD does not generate as much heat as a hard drive. To view the drives installed on the computer, select Start >...
  • Page 87 CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Standby and allow the screen to clear, or properly disconnect the external hard drive. Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive.
  • Page 88: Improving Hard Drive Performance

    Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
  • Page 89: Using Hp 3D Driveguard

    Using HP 3D DriveGuard HP 3D DriveGuard protects the hard drive by parking the drive and halting I/O requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
  • Page 90 To open the software and change settings, follow these steps: Double-click the icon in the notification area, at the far right of the taskbar. – or – Right-click the icon in the notification area, and then select Settings. Click the appropriate button to change settings. Click OK.
  • Page 91: Replacing A Hard Drive In The Hard Drive Bay

    Replacing a hard drive in the hard drive bay CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in Standby, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by briefly pressing the power button.
  • Page 92 Lift the hard drive (3) out of the hard drive bay. To install a hard drive: Insert the hard drive into the hard drive bay (1). Pull the hard drive tab (2) to the left to connect the hard drive. Tighten the hard drive screw (3).
  • Page 93 Tighten the hard drive cover screws (3). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Replacing a hard drive in the hard drive bay...
  • Page 94: Replacing A Drive In The Upgrade Bay

    Replacing a drive in the upgrade bay The upgrade bay can hold either a hard drive or an optical drive. Removing the protective insert The upgrade bay may contain a protective insert. You must remove the insert before inserting a drive into the upgrade bay.
  • Page 95 To remove a hard drive from the upgrade bay: Save your work. Shut down the computer and close the display. Disconnect all external hardware devices connected to the computer. Unplug the power cord from the AC outlet. Turn the computer upside down on a flat surface. Remove the battery from the computer.
  • Page 96 Remove the hard drive from the upgrade bay. To install a hard drive in the upgrade bay: Insert the hard drive into the upgrade bay. Chapter 6 Drives...
  • Page 97: Replacing An Optical Drive

    Tighten the upgrade bay screw. Replace the 4 hard drive screws (1), and then replace the protective screw caps (2). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Replacing an optical drive CAUTION: To prevent information loss or an unresponsive system:...
  • Page 98 To remove an optical drive from the upgrade bay: Save your work. Shut down the computer and close the display. Disconnect all external hardware devices connected to the computer. Unplug the power cord from the AC outlet. Turn the computer upside down on a flat surface. Remove the battery from the computer.
  • Page 99 To install an optical drive in the upgrade bay: Insert the optical drive into the upgrade bay. Tighten the upgrade bay screw. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Replacing a drive in the upgrade bay...
  • Page 100: External Devices

    External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.
  • Page 101: Stopping And Removing A Usb Device

    Stopping and removing a USB device CAUTION: To prevent loss of information or an unresponsive system, stop a USB device before removing it. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To stop and remove a USB device: Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
  • Page 102: Using A 1394 Device

    Using a 1394 device IEEE 1394 is a hardware interface that connects a high-speed multimedia or data storage device to the computer. Scanners, digital cameras, and digital camcorders often require a 1394 connection. Some 1394 devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.
  • Page 103 Click Stop, and then click OK. Remove the device. Using a 1394 device...
  • Page 104: Using External Drives

    Using external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. USB drives include the following types: ● 1.44-megabyte diskette drive ●...
  • Page 105: Using A Docking Device

    Using a docking device The docking connector connects the computer to an optional docking device. An optional docking device provides additional ports and connectors that can be used with the computer. Using a docking device...
  • Page 106: External Media Cards

    External media cards Using SD Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. The SD Card Reader supports the following formats: ●...
  • Page 107: Stopping And Removing A Digital Card

    Stopping and removing a digital card CAUTION: To prevent loss of information or an unresponsive system, stop a digital card before removing it. Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. Stop the digital card: Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
  • Page 108: Removing Expresscard

    CAUTION: To prevent damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use. The ExpressCard slot may contain a protective insert. To remove the insert: Press in on the insert (1) to unlock it. Pull the insert out of the slot (2).
  • Page 109: Stopping And Removing An Expresscard

    Stopping and removing an ExpressCard CAUTION: To prevent loss of data or an unresponsive system, stop an ExpressCard before removing Save your information and close all programs associated with the ExpressCard. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. Stop the ExpressCard: Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
  • Page 110: Inserting A Smart Card

    Inserting a smart card To insert a smart card: Holding the smart card label-side up, gently slide the card into the smart card reader until the card is seated. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card To remove a smart card: Grasp the edge of the smart card, and pull it out of the smart card reader.
  • Page 111: Memory Modules

    Memory modules The computer has two memory module compartments. The primary memory module compartment is located under the keyboard. The expansion memory module compartment is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
  • Page 112: Adding Or Replacing A Memory Module In The Expansion Memory Module Slot

    Adding or replacing a memory module in the expansion memory module slot To add or replace a memory module in the expansion memory module slot, follow these steps: Save your work. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
  • Page 113 Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. Insert a memory module: Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
  • Page 114 Tighten the memory module compartment cover screw (3). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. 102 Chapter 9 Memory modules...
  • Page 115: Upgrading A Memory Module In The Primary Memory Module Slot

    Upgrading a memory module in the primary memory module slot To upgrade a memory module in the primary memory module slot, follow these steps: Save your work. Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
  • Page 116 Slide the 4 keyboard release latches to release the keyboard. Gently lift the top edge of the keyboard and tilt the keyboard over until it rests on the palm rest of the computer. Remove the memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up.
  • Page 117 Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. Insert a memory module: Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
  • Page 118 Slide the 4 keyboard release latches to lock the keyboard (2). Close the cover. Turn the computer upside down on a flat surface. Replace the 3 keyboard access screws. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer.
  • Page 119: Increasing The Hard Drive Space For The Hibernation File

    Increasing the hard drive space for the Hibernation file When Hibernation is initiated, the operating system stores your information to a Hibernation file on the hard drive and then turns off the computer. The operating system reserves space on the hard drive to store the Hibernation file based on the amount of system memory.
  • Page 120: 10 Security

    10 Security Protecting the computer NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: In some countries or regions, the computer supports CompuTrace, which is an online security- based tracking and recovery service available in select regions.
  • Page 121: Using Passwords

    Using passwords Most security features use passwords. Whenever you set a password, write down the password and store it in a secure location away from the computer. Note the following password considerations: ● Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ●...
  • Page 122: Bios Administrator Password

    BIOS administrator passwords Function DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. TPM embedded security password When enabled as a BIOS administrator password, protects access to the computer contents when the computer turns on, restarts, or exits Hibernation.
  • Page 123: Entering A Bios Administrator Password

    To change this password in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup. Use a pointing device or the arrow keys to select Security >...
  • Page 124: Using Computer Setup Drivelock

    Using Computer Setup DriveLock CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
  • Page 125: Entering A Drivelock Password

    NOTE: The DriveLock confirmation is case sensitive. To save your changes and exit Computer Setup, click Save in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
  • Page 126: Removing Drivelock Protection

    Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup. Use a pointing device or the arrow keys to select Security >...
  • Page 127: Removing Automatic Drivelock Protection

    Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup.
  • Page 128: Using Computer Setup Security Features

    Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
  • Page 129: Using Computer Setup System Ids

    To view this general system information in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup.
  • Page 130: Using Antivirus Software

    Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose the computer to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused.
  • Page 131: Using Firewall Software

    Using firewall software When you use the computer to access e-mail, a network, or the Internet, unauthorized persons may be able to gain access to the computer, your personal files, and information about you. Use the firewall software preinstalled on the computer to protect your privacy. McAfee Total Protection antivirus software is preinstalled on the computer.
  • Page 132: Installing Critical Security Updates

    Installing critical security updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped.
  • Page 133: Using Hp Protecttools Security Manager (Select Models Only)

    Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools Security Manager software Help.
  • Page 134: Installing A Security Cable

    Installing a security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Loop the security cable around a secured object. Insert the key (1) into the cable lock (2). Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key.
  • Page 135: 11 Software Updates

    11 Software updates Updating software Updated versions of the software provided with your computer are available either through the HP Update utility or on the HP Web site. The HP Update utility automatically checks for updates from HP. The utility runs a specified interval and provides a list of support alerts, such as security enhancements, and optional software and driver updates.
  • Page 136: Updating The Bios

    Updating the BIOS To update the BIOS, first determine what BIOS version you currently have, and then download and install the new BIOS. Determining the BIOS version BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows®) or by using Computer Setup.
  • Page 137: Updating Programs And Drivers

    Follow the on-screen instructions to access the BIOS update you want to download. Make a note of the download date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. At the download area, perform these steps: Identify the BIOS update that is newer than the BIOS version currently installed on your computer.
  • Page 138: Using Softpaq Download Manager

    Click Save to save the file to your computer. When prompted, select a storage location on your hard drive. After the file is downloaded, navigate to the folder where the file was stored, and double-click the file to install the update. If prompted to do so, restart your computer after the installation is complete.
  • Page 139: 12 Backup And Recovery

    12 Backup and recovery To protect your information, use the Windows® Backup utility (select models only) to back up files and folders or create recovery points. In case of system failure, you can use the backup files to restore your computer.
  • Page 140: Backing Up Your Information

    Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You can back up individual files or folders to an optional external hard drive or to a network drive.
  • Page 141: Performing A Recovery

    Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools (select models only): You can use the Windows Backup utility to recover information you have previously backed up. ●...
  • Page 142: 13 Computer Setup

    13 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.
  • Page 143: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...
  • Page 144: File Menu

    File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, cache and memory size, system ROM, video revision, and keyboard controller version. Set System Date and Time Set or change the date and time on the computer.
  • Page 145: System Configuration Menu

    Select To do this Setup BIOS Administrator Password Set up a BIOS administrator password. User Management (requires a BIOS administrator password) ● Create New BIOS User Account Select from a list of BIOS users. ● Select from a list of ProtectTools users. Password Policy (requires a BIOS administrator password) Revise password policy criteria.
  • Page 146 Select To do this Language Change the Computer Setup language. Boot Options ● Set a Startup Menu delay (in seconds). ● Set the Multiboot Express Boot Popup delay in seconds. ● Enable/disable Custom Logo (disabled by default). ● Enable/disable Display Diagnostic URL (enabled by default).
  • Page 147 Select To do this ● Enable/disable Preboot Authentication on HP QuickLook Boot (disabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb: Write Protect (disabled by default). ● Enable/disable Virtualization Technology (select models only; disabled by default). ●...
  • Page 148 Select To do this ● Enable/disable the microphone (enabled by default). ● Enable/disable the internal speakers (enabled by default). Port Options (all are enabled by default) NOTE: All port options are enabled by default. ● Enable/disable the serial port. ● Enable/disable the parallel port.
  • Page 149: 14 Multiboot

    14 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
  • Page 150 NOTE: An optical drive (such as a CD-ROM drive) can boot either as drive A or drive C, depending on the format of the boot CD. 138 Chapter 14 MultiBoot...
  • Page 151: Enabling Boot Devices In Computer Setup

    Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
  • Page 152: Considering Boot Order Changes

    Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for optical devices).
  • Page 153: Choosing Multiboot Preferences

    Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing while the “Press the ESC key for Startup Menu”...
  • Page 154: Setting A Multiboot Express Prompt

    Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
  • Page 155: 15 Management And Printing

    15 Management and Printing Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment. Client management includes the following key capabilities and features: ● Initial software image deployment ●...
  • Page 156: Managing And Updating Software

    Managing and updating software HP provides several tools for managing and updating software on client computers: ● HP Client Automation (select models only) ● HP SSM (System Software Manager) HP Client Automation (select models only) HP Client Automation automates the management of software such as operating systems, programs, software updates, and content and configuration settings to ensure that each computer is maintained in the correct configuration.
  • Page 157: Index

    Index Symbols/Numerics Automatic DriveLock password Blu-ray ROM with LightScribe 1394 cable, connecting 90 entering 114 Drive 45 1394 devices removing 115 Bluetooth connecting 90 AutoPlay 48 label 13 stopping 90 Bluetooth compartment, 1394 port 90 identifying 7 battery 1394 port, identifying 8 Bluetooth device 14 calibrating 68 boot devices, enabling 139...
  • Page 158 QuickLook 4 setting MultiBoot Express DriveLock password QuickWeb 5 prompt 142 changing 113 TouchPad 2, 5 System Configuration description 112 volume mute 5 menu 133 entering 113 wireless 5 Computer Setup utility 143 removing 114 configuring ExpressCards 95 setting 112 connecting to a LAN 31 DriveLock, automatic 133 cables...
  • Page 159 firewall 18 IEEE 1394 port, identifying 8 Microsoft Certificate of fn key 32 image, computer 143 Authenticity 13 fn key, identifying 6 inserting a memory module modem approval 13 function keys 32 expansion 101 regulatory 13 function keys, identifying 6 primary 105 service tag 12 Intel HT Technology 135...
  • Page 160 modem cable DriveLock 112 QuickWeb light, identifying 3 connecting 27 user 109 country- or region-specific cable pointing devices readable media 59 adapter 27 setting preferences 32 region codes, DVD 48 noise suppression circuitry 27 using 32 regulatory information modem software pointing stick modem approval label 13 setting/adding location 28...
  • Page 161 set up BIOS administrator storing battery 70 USB devices password 133 System Configuration menu 133 connecting 88 System IDs 133 system date and time 132 description 88 security, protecting the system diagnostics 132 removing 89 computer 108 system fan 134 stopping 89 security, wireless 17 system IDs 133...
  • Page 162 wireless icon 15 wireless light 6, 15 wireless light, identifying 2 wireless network (WLAN) connecting 19 corporate WLAN connection 19 equipment needed 17 functional range 19 public WLAN connection 19 security 17 wireless network problems, troubleshooting 24 WLAN device 13, 14, 17 WLAN label 13 WLAN module compartment, identifying 9...

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