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HP EliteBook 8440P User Manual

Hp elitebook 8440p: user guide
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HP EliteBook
User Guide

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  Summary of Contents for HP EliteBook 8440P

  • Page 1 HP EliteBook User Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Using the wireless controls ....................15 Using the wireless button ....................15 Using Wireless Assistant software (select models only) ............ 16 Using HP Connection Manager (select models only) ............16 Using operating system controls ..................17 Using a WLAN device (select models only) ..................18 Setting up a WLAN ......................
  • Page 6 Decreasing screen brightness ................35 Increasing screen brightness ................35 Activating the ambient light sensor ..............35 Using HP QuickLook .......................... 36 Using keypads ............................ 36 Using the embedded numeric keypad ................37 Enabling and disabling the embedded numeric keypad ........37 Switching key functions on the embedded numeric keypad ......
  • Page 7 The process of burning a disc does not begin, or it stops before completion ......................55 A device driver must be reinstalled ..............56 Obtaining the latest HP device drivers ..........56 Obtaining Microsoft device drivers ........... 56 Webcam (select models only) ......................57 Adjusting webcam properties .....................
  • Page 8 5 Power management Setting power options ......................... 60 Using power-saving states ....................60 Initiating and exiting Sleep ................60 Initiating and exiting Hibernation ............... 61 Using the battery meter ..................... 61 Using power plans ......................61 Viewing the current power plan ................. 62 Selecting a different power plan ................
  • Page 9 Using Disk Defragmenter ....................77 Using Disk Cleanup ......................77 Using HP 3D DriveGuard ........................78 Identifying HP 3D DriveGuard status ................. 78 Using HP 3D DriveGuard software ..................79 Replacing a hard drive in the hard drive bay ..................80 Replacing a drive in the upgrade bay ....................
  • Page 10 Using Computer Setup System IDs ................. 116 Using antivirus software ........................117 Using firewall software ........................118 Installing critical updates ........................119 Using HP ProtectTools Security Manager (select models only) ............120 Installing a security cable ......................... 121 11 Software updates Updating software ..........................123 Updating the BIOS ...........................
  • Page 11 Using Client Management Solutions ....................148 Configuring and deploying a software image ..............148 Managing and updating software ..................148 HP Client Automation (select models only) ............. 148 HP SSM (System Software Manager) ............. 149 Using the HP Universal Print Driver ....................150...
  • Page 13: Features

    Features Identifying hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: Select Start > Control Panel > System and Security > Device Manager. ▲...
  • Page 14: Lights

    Component Description ● Wireless lights (2)* Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● Power lights (2)†...
  • Page 15 Drive light Blinking turquoise: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the internal hard drive, and if present, the hard drive in the upgrade bay. ● QuickLook light On: The computer is on.
  • Page 16: Buttons, Switches, And Fingerprint Reader

    The internal display switch is not visible from the outside of the computer. ● QuickLook button When the computer is off, press the button to open HP QuickLook. ● When the computer is on, press the button to open Software Setup.
  • Page 17: Keys

    Component Description ● QuickWeb button When the computer is off, press the button to open HP QuickWeb. ● When the computer is on, press the button to open the default Web browser. Wireless button Turns the wireless feature on or off but does not establish a wireless connection.
  • Page 18: Front Components

    Component Description Wireless light ● Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● Power light On: The computer is on.
  • Page 19: Rear Components

    Blinking turquoise: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the internal hard drive, and if present, the hard drive in the upgrade bay. Business card slot Holds a business card in position so that the webcam (select models only) can capture an image.
  • Page 20: Left-Side Components

    Component Description Smart card reader Supports optional smart cards and Java™ cards. Upgrade bay Supports an optical drive or a hard drive. eSATA/USB port Connects an eSATA device or a USB device. RJ-45 (network) jack Connects a network cable. RJ-11 (modem) jack (select models only) Connects a modem cable (purchased separately).
  • Page 21: Bottom Components

    Bottom components Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. SIM slot (select models only) Contains a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Docking connector Connects an optional docking device.
  • Page 22: Display Components

    Component Description Business card holder Holds a business card. Memory module compartment Contains the expansion memory module slot. (10) Hard drive bay Holds the hard drive. Display components Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.
  • Page 23: Wireless Antennas (Select Models Only)

    Wireless antennas (select models only) On select computer models, at least 2 antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. Component Description WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWANs).
  • Page 24: Additional Hardware Components

    Additional hardware components Component Description Power cord* Connects an AC adapter to an AC outlet. AC adapter Converts AC power to DC power. Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by country or region. Identifying the labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer:...
  • Page 25 ● HP Mobile Broadband Module serial number label (select models only)—Provides the serial number of your HP Mobile Broadband Module. This label is affixed to the bottom of the computer. Identifying the labels...
  • Page 26: Wireless, Modem, And Local Area Network

    ● HP Mobile Broadband Module—A wireless wide area network (WWAN) device that provides access to information wherever mobile network operator service is available. In a WWAN, each mobile device communicates to a mobile network operator’s base station. Mobile network operators install networks of base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.
  • Page 27: Identifying Wireless And Network Icons

    Wireless Indicates that all of the wireless devices are off. (disconnected) HP Connection Opens HP Connection Manager, which enables you to create a Manager connection with an HP Mobile Broadband device (select models only). Wired network Indicates that one or more of your network drivers are installed and one (connected) or more network devices are connected to the network.
  • Page 28: Using Wireless Assistant Software (Select Models Only)

    Click the Help button. Using HP Connection Manager (select models only) You can use HP Connection Manager to connect to WWANs using the HP Mobile Broadband device in your computer (select models only). To start Connection Manager, click the Connection Manager icon in the notification area, at the ▲...
  • Page 29: Using Operating System Controls

    Using operating system controls Some operating systems also offer a way to manage integrated wireless devices and the wireless connection. For example, Windows provides the Network and Sharing Center that allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.
  • Page 30: Using A Wlan Device (Select Models Only)

    Using a WLAN device (select models only) With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably.
  • Page 31: Connecting To A Wlan

    When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. The common security levels are Wi-Fi Protected Access (WPA) and Wired Equivalent Privacy (WEP). Because wireless radio signals travel outside the network, other WLAN devices can pick up unprotected signals and either connect to your network (uninvited) or capture information being sent across it.
  • Page 32: Roaming To Another Network

    If the network is a security-enabled WLAN, you are prompted to enter a network security key, which is a security code. Type the code, and then click OK to complete the connection. NOTE: If no WLANs are listed, you are out of range of a wireless router or access point. NOTE: If you do not see the network you want to connect to, click Open Network and Sharing Center, and then click Set up a new connection or network.
  • Page 33: Using Hp Mobile Broadband (Select Models Only)

    HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a mobile phone network operator.
  • Page 34: Removing A Sim (Select Models Only)

    Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices.
  • Page 35 Press in on the SIM (1), and then remove it from the slot (2). Replace the battery. Reconnect external power. Reconnect external devices. Turn on the computer. Using HP Mobile Broadband (select models only)
  • Page 36: Using A Bluetooth Wireless Device (Select Models Only)

    Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet. When two or more computers are connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the computers, the other computers may not be able to connect to the Internet using the Bluetooth network.
  • Page 37: Troubleshooting Wireless Connection Problems

    Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ●...
  • Page 38: Cannot Connect To A Preferred Network

    The driver must be reinstalled. To get the latest version of the WLAN device software for your computer, follow these steps: Open your Web browser and go to http://www.hp.com/support. Select your country or region. Click the option for software and driver downloads, and then type your computer model number in the search box.
  • Page 39: Wlan Connection Is Very Weak

    If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow these steps to connect to the network: Select Start > Control Panel > Network and Internet > Network and Sharing Center. Click Manage wireless networks in the left panel.
  • Page 40: Using The Modem (Select Models Only)

    Using the modem (select models only) The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable (purchased separately). In some countries or regions, a country- or region-specific modem cable adapter (purchased separately) is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem.
  • Page 41: Selecting A Location Setting

    To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: Plug the modem cable into the modem jack (1) on the computer. Plug the modem cable into the country- or region-specific modem cable adapter (2). Plug the country- or region-specific modem cable adapter (3) into the telephone wall jack.
  • Page 42: Solving Travel Connection Problems

    CAUTION: To prevent configuring the modem in a way that violates the telecommunications regulations and laws of the country or region you are visiting, select the country or region in which the computer is located. The modem may not function properly if the correct country or region selection is not made.
  • Page 43 To determine the dialing mode supported by a telephone line, dial a few digits on the telephone, and then listen for clicks (pulses) or tones. Clicks indicate that the telephone line supports pulse dialing. Tones indicate that the telephone line supports tone dialing. To change the dialing mode in your current modem location setting, follow these steps: Select Start >...
  • Page 44: Connecting To A Local Area Network (Lan)

    Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: Plug the network cable into the network jack (1) on the computer.
  • Page 45: Pointing Devices And Keyboard

    Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows® to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.
  • Page 46: Displaying System Information

    Function Hotkey Display system information. fn+esc Initiate Sleep. fn+f3 Switch the screen image. fn+f4 Display battery information. fn+f8 Decrease screen brightness. fn+f9 Increase screen brightness. fn+f10 Activate the ambient light sensor. fn+f11 To use a hotkey command on the computer keyboard, follow either of these steps: ●...
  • Page 47: Switching The Screen Image

    When Sleep is initiated, your information is stored in system memory, the screen is cleared, and power is conserved. While the computer is in the Sleep state, the power lights blink. The computer must be on before you can initiate Sleep. NOTE: If a critical battery level occurs while the computer is in the Sleep state, the computer initiates Hibernation and the information stored in memory is saved to the hard drive.
  • Page 48: Using Hp Quicklook

    QuickLook does not support the Sleep state in Windows. NOTE: After removing the battery, you must restart the computer to reenable the HP QuickLook feature. For more information about setting up and using QuickLook, refer to the QuickLook software Help.
  • Page 49: Using The Embedded Numeric Keypad

    Component Description NOTE: The keypad function that is active when the computer is turned off will be reinstated when the computer is turned back on. Using the embedded numeric keypad The 15 keys of the embedded numeric keypad can be used like the keys on an external keypad. When the embedded numeric keypad is turned on, each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.
  • Page 50: Cleaning The Touchpad, Keyboard, And Vents

    Cleaning the TouchPad, keyboard, and vents Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.
  • Page 51: Multimedia

    Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music and view pictures. Your computer may include the following multimedia components: ● Optical drive for playing audio and video discs ● Integrated speakers for listening to music ●...
  • Page 52: Multimedia Software

    ◦ To increase volume, press the volume up button (3). ● Windows® volume control: Click the Speakers icon in the notification area, at the far right of the taskbar. Increase or decrease the volume by moving the slider up or down. Click the Mute Speakers icon to mute the volume.
  • Page 53: Accessing Your Preinstalled Multimedia Software

    Accessing your preinstalled multimedia software To access preinstalled multimedia software: Select Start > All Programs, and then open the multimedia program you want to use. ▲ NOTE: Some programs may be located in subfolders. NOTE: For details about using software included with the computer, refer to the software manufacturer’s instructions.
  • Page 54: Audio

    Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers ● Record sound using the internal microphones or connect an external microphone ● Download music from the Internet ●...
  • Page 55 NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware and Sound > Sound. Audio...
  • Page 56: Video

    Video Your computer enables you to use a variety of video features: ● Watch movies ● Play games over the Internet ● Edit pictures and video to create presentations ● Connect external video devices Connecting an external monitor or projector Your computer has both an external monitor port and a DisplayPort that allow you to connect external monitors and projectors.
  • Page 57 To connect a digital display device, connect the device cable to the DisplayPort. ▲ NOTE: If a properly connected external display device does not display an image, press fn+f4 transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device.
  • Page 58: Optical Drive (Select Models Only)

    Optical drive (select models only) Your computer may include an optical drive that expands the functionality of the computer. The optical drive allows you to read data discs, play music, and watch movies. Identifying the optical drive Select Start > Computer. ▲...
  • Page 59: Selecting The Right Disc (Cds, Dvds, And Bds)

    Optical drive type Read CD Write to Write to Write label to Read BD Write to BD R/RE and DVD- CD-RW DVD* LightScribe CD or media ‡ Double-layer discs can store more data than single-layer discs. However, double-layer discs burned with this drive may not be compatible with many single-layer DVD drivers and players.
  • Page 60: Dvd±Rw Discs

    DVD±RW discs Use DVD±RW discs if you want to be able to erase or write over data that you saved earlier. This type of disc is ideal for testing audio or video recordings before you burn them to a CD or DVD that cannot be changed.
  • Page 61: Configuring Autoplay

    Gently press the disc (3) down onto the tray spindle until the disc snaps into place. Close the disc tray. If you have not yet configured AutoPlay, as described in the following section, an AutoPlay dialog box opens. It prompts you to select how you want to use the media content. NOTE: For best results, be sure that your AC adapter is plugged into an external power source while playing a BD.
  • Page 62: Observing The Copyright Warning

    To change settings through the operating system: Select Start > Control Panel > System and Security > Device Manager. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings.
  • Page 63: Creating (Burning) A Cd, Dvd, Or Bd

    After the information is copied, the disc you created is ejected automatically. NOTE: Do not move the computer while it is writing to a BD. Creating (burning) a CD, DVD, or BD CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-protected material, including computer programs, films, broadcasts, and sound recordings.
  • Page 64: Troubleshooting

    Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
  • Page 65: The Computer Does Not Detect The Optical Drive

    Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
  • Page 66: A Disc Does Not Play

    A disc does not play ● Save your work and close all open programs before playing a CD, DVD, or BD. ● Log off the Internet before playing a CD, DVD, or BD. ● Be sure that you insert the disc properly. ●...
  • Page 67: A Movie Stops, Skips, Or Plays Erratically

    A movie stops, skips, or plays erratically ● Clean the disc. ● Conserve system resources by trying the following suggestions: ◦ Log off the Internet. ◦ Change the color properties of the desktop: 1. Right-click on a blank area of the computer desktop, and select Screen resolution. 2.
  • Page 68: A Device Driver Must Be Reinstalled

    To use the HP Web site to obtain HP device drivers: Open your Web browser, go to http://www.hp.com/support, and select your country or region. Click the option for software and driver downloads, and then type your computer model number in the product box.
  • Page 69: Webcam (Select Models Only)

    To access the webcam and HP Webcam software, select Start > All Programs > HP > HP Webcam. The webcam software enables you to experiment with the following features: ●...
  • Page 70: Capturing Business Card Images

    For information about using the webcam, select Start > Help and Support. Capturing business card images You can use the webcam with the HP Business Card Reader program to capture business card images and export the text to many types of address book software, such as Microsoft® Outlook Contacts.
  • Page 71 Slowly lower the display (1) until the webcam light (2) blinks and you hear a sound, which indicates that the webcam is now in focus. The webcam turns on, and the scanning process starts immediately. You will hear a camera shutter sound when the image is captured, and the information from the card is filled in the fields automatically.
  • Page 72: Power Management

    You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation. NOTE: When HP 3D DriveGuard has parked a drive, the computer will not initiate Sleep or Hibernation, and the display will be turned off. Initiating and exiting Sleep The system is set at the factory to initiate Sleep after 15 minutes of inactivity when running on battery power and 30 minutes of inactivity when running on external power.
  • Page 73: Initiating And Exiting Hibernation

    NOTE: If you have set a password to be required when the computer exits Sleep, you must enter your Windows password before your work will return to the screen. Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after 1,080 minutes (18 hours) of inactivity when running on battery power, 1,080 minutes (18 hours) of inactivity when running on external power, or when the battery reaches a critical battery level.
  • Page 74: Viewing The Current Power Plan

    Viewing the current power plan Click the battery meter icon in the notification area, at the far right of the taskbar. ▲ – or – Select Start > Control Panel > System and Security > Power Options. Selecting a different power plan Click the battery meter icon in the notification area, and then select a power plan from the list.
  • Page 75: Using Power Assistant (Select Models Only)

    Usage details and graphs showing power consumption trends over time Starting Power Assistant To start Power Assistant when Windows is running, select Start > All Programs > HP > HP Power Assistant. Power Assistant opens, and the following tabs are displayed: ●...
  • Page 76: Connecting The Ac Adapter

    When you disconnect external AC power, the following events occur: ● The computer switches to battery power. ● The display brightness is automatically decreased to save battery life. To increase display brightness, press the fn+f10 hotkey or reconnect the AC adapter. Connecting the AC adapter WARNING! To reduce the risk of electric shock or damage to the equipment:...
  • Page 77: Finding Battery Information In Help And Support

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.
  • Page 78: Charging A Battery

    Insert the battery (1) into the battery bay until it is seated. The battery release latch (2) automatically locks the battery into place. To remove the battery: Turn the computer upside down on a flat surface. Slide the battery release latch (1) to release the battery. Remove the battery from the computer (2).
  • Page 79: Maximizing Battery Discharge Time

    The battery charges whether the computer is off or in use, but it charges faster when the computer is off. Charging may take longer if a battery is new, has been unused for 2 weeks or more, or is much warmer or cooler than room temperature.
  • Page 80: Identifying Low Battery Levels

    Identifying low battery levels When a battery that is the sole power source for the computer reaches a low battery level, the battery light blinks. If a low battery level is not resolved, the computer enters a critical battery level, and the battery light blinks rapidly.
  • Page 81: Calibrating A Battery

    Calibrating a battery Calibrate a battery under the following conditions: ● When battery charge displays seem inaccurate ● When you observe a significant change in battery run time Even if a battery is heavily used, it should not need to be calibrated more than once a month. It is also not necessary to calibrate a new battery.
  • Page 82: Step 3: Discharge The Battery

    Step 3: Discharge the battery The computer must remain on while the battery is being discharged. The battery can discharge whether or not you are using the computer, but the battery will discharge faster while you are using it. ● If you plan to leave the computer unattended during the discharge, save your information before beginning the discharge procedure.
  • Page 83: Conserving Battery Power

    Battery Check notifies you to replace the battery when an internal cell is not charging properly, or when the battery storage capacity has reached a “weak” condition. A message refers you to the HP Web site for more information about ordering a replacement battery. If the battery is possibly covered by an HP warranty, instructions include a warranty ID.
  • Page 84 NOTE: To ensure that you always have battery power when you need it, HP recommends purchasing a new battery when the storage capacity indicator turns green-yellow. Chapter 5 Power management...
  • Page 85: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when connected to the AC adapter. ● The display does not turn on when the computer is connected to the AC adapter and external power.
  • Page 86 If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. Chapter 5 Power management...
  • Page 87: Drives

    Drives Identifying installed drives Your computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-state memory. Because it has no moving parts, an SSD does not generate as much heat as a hard drive. To view the drives installed on the computer, select Start >...
  • Page 88 CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive.
  • Page 89: Improving Hard Drive Performance

    HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.
  • Page 90: Using Hp 3D Driveguard

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Solid-state drives lack rotating parts, so protection by HP 3D DriveGuard is unnecessary.
  • Page 91: Using Hp 3D Driveguard Software

    Determine whether a drive in the system is supported. To open the software and change settings, follow these steps: In Mobility Center, click the hard drive icon to open the HP 3D DriveGuard window. – or – Select Start > Control Panel > Hardware and Sound > HP 3D DriveGuard.
  • Page 92: Replacing A Hard Drive In The Hard Drive Bay

    Replacing a hard drive in the hard drive bay CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by briefly pressing the power button.
  • Page 93 Lift the hard drive (3) out of the hard drive bay. To install a hard drive: Insert the hard drive into the hard drive bay (1). Pull the hard drive tab (2) to the left to connect the hard drive. Tighten the hard drive screw (3).
  • Page 94 Tighten the hard drive cover screws (3). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Chapter 6 Drives...
  • Page 95: Replacing A Drive In The Upgrade Bay

    Replacing a drive in the upgrade bay The upgrade bay can hold either a hard drive or an optical drive. Removing the protective insert The upgrade bay may contain a protective insert. You must remove the insert before inserting a drive into the upgrade bay.
  • Page 96 To remove a hard drive from the upgrade bay: Save your work. Shut down the computer and close the display. Disconnect all external hardware devices connected to the computer. Unplug the power cord from the AC outlet. Turn the computer upside down on a flat surface. Remove the battery from the computer.
  • Page 97 Remove the hard drive from the upgrade bay. To install a hard drive in the upgrade bay: Insert the hard drive into the upgrade bay. Replacing a drive in the upgrade bay...
  • Page 98: Replacing An Optical Drive

    Tighten the upgrade bay screw. Replace the 4 hard drive screws (1), and then replace the protective screw caps (2). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Replacing an optical drive CAUTION: To prevent information loss or an unresponsive system:...
  • Page 99 To remove an optical drive from the upgrade bay: Save your work. Shut down the computer and close the display. Disconnect all external hardware devices connected to the computer. Unplug the power cord from the AC outlet. Turn the computer upside down on a flat surface. Remove the battery from the computer.
  • Page 100 To install an optical drive in the upgrade bay: Insert the optical drive into the upgrade bay. Tighten the upgrade bay screw. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Chapter 6 Drives...
  • Page 101: External Devices

    External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.
  • Page 102: Removing A Usb Device

    Removing a USB device CAUTION: To prevent loss of information or an unresponsive system, use the following procedure to safely remove the USB device. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To remove a USB device: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.
  • Page 103: Using A 1394 Device

    Using a 1394 device IEEE 1394 is a hardware interface that connects a high-speed multimedia or data storage device to the computer. Scanners, digital cameras, and digital camcorders often require a 1394 connection. Some 1394 devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.
  • Page 104 To remove a 1394 device: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar. NOTE: To display the Safely Remove Hardware and Eject Media icon, click the Show hidden icons icon (the arrow at the left side of the notification area).
  • Page 105: Using External Drives

    Using external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. USB drives include the following types: ● 1.44-megabyte diskette drive ●...
  • Page 106: Using A Docking Device

    Using a docking device The docking connector connects the computer to an optional docking device. An optional docking device provides additional ports and connectors that can be used with the computer. Chapter 7 External devices...
  • Page 107: External Media Cards

    External media cards Using SD Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. The SD Card Reader supports the following formats: ●...
  • Page 108: Removing A Digital Card

    Removing a digital card CAUTION: To prevent loss of information or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. To remove a digital card: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.
  • Page 109: Removing An Expresscard

    CAUTION: To prevent damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use. The ExpressCard slot may contain a protective insert. To remove the insert: Press in on the insert (1) to unlock it. Pull the insert out of the slot (2).
  • Page 110: Using Smart Cards (Select Models Only)

    Save your information and close all programs associated with the ExpressCard. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. To remove an ExpressCard: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.
  • Page 111: Inserting A Smart Card

    Inserting a smart card To insert a smart card: Holding the smart card label-side up, gently slide the card into the smart card reader until the card is seated. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card To remove a smart card: Grasp the edge of the smart card, and pull it out of the smart card reader.
  • Page 112: Memory Modules

    Memory modules The computer has two memory module compartments. The primary memory module compartment is located under the keyboard. The expansion memory module compartment is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
  • Page 113: Adding Or Replacing A Memory Module In The Expansion Memory Module Slot

    Adding or replacing a memory module in the expansion memory module slot To add or replace a memory module in the expansion memory module slot, follow these steps: Save your work. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
  • Page 114 Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. Insert a memory module: Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
  • Page 115 Tighten the memory module compartment cover screw (3). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Adding or replacing a memory module in the expansion memory module slot 103...
  • Page 116: Upgrading A Memory Module In The Primary Memory Module Slot

    Upgrading a memory module in the primary memory module slot To upgrade a memory module in the primary memory module slot, follow these steps: Save your work. Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
  • Page 117 Slide the 4 keyboard release latches to release the keyboard. Gently lift the top edge of the keyboard and tilt the keyboard over until it rests on the palm rest of the computer. Remove the memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up.
  • Page 118 Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. Insert a memory module: Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
  • Page 119 Slide the 4 keyboard release latches to lock the keyboard (2). Close the cover. Turn the computer upside down on a flat surface. Replace the 3 keyboard access screws. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer.
  • Page 120: 10 Security

    (referred to hereafter as Computer Setup). To protect against Use this security feature Unauthorized use of the computer HP ProtectTools Security Manager, in combination with a password, smart card, and/or fingerprint reader Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*...
  • Page 121: Using Passwords

    The embedded security password, which is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password protection in addition to their normal HP ProtectTools functions. The embedded security password is used with the optional embedded security chip.
  • Page 122: Bios Administrator Password

    BIOS administrator passwords Function DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. TPM embedded security password When enabled as a BIOS administrator password, protects access to the computer contents when the computer turns on, restarts, or exits Hibernation.
  • Page 123: Entering A Bios Administrator Password

    Your changes go into effect when the computer restarts. To delete this password in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup.
  • Page 124: Setting A Drivelock Password

    ● The user password and the master password can be identical. ● You can delete a user password or master password only by removing DriveLock protection from the drive. DriveLock protection can be removed from the drive only with the master password. Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press...
  • Page 125: Changing A Drivelock Password

    Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup.
  • Page 126: Using Computer Setup Auto Drivelock

    Using Computer Setup Auto DriveLock In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive.
  • Page 127: Using Computer Setup Security Features

    Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
  • Page 128: Using Computer Setup System Ids

    To view this general system information in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup.
  • Page 129: Using Antivirus Software

    If the antivirus software is preinstalled, select Start > All Programs > McAfee > Managed Services > Total Protection. If the software is preloaded, select Start > All Programs > HP Software Setup, and then follow the on-screen instructions to load the McAfee Total Protection software.
  • Page 130: Using Firewall Software

    Using firewall software When you use the computer to access e-mail, a network, or the Internet, unauthorized persons may be able to gain access to the computer, your personal files, and information about you. Use the firewall software preinstalled on the computer to protect your privacy. McAfee Total Protection antivirus software is preinstalled on the computer.
  • Page 131: Installing Critical Updates

    Installing critical updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped.
  • Page 132: Using Hp Protecttools Security Manager (Select Models Only)

    Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools Security Manager software Help. Select Start > HP > HP ProtectTools Security Manager.
  • Page 133: Installing A Security Cable

    Installing a security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Loop the security cable around a secured object. Insert the key (1) into the cable lock (2). Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key.
  • Page 134: 11 Software Updates

    11 Software updates 122 Chapter 11 Software updates...
  • Page 135: Updating Software

    Updated versions of the software provided with your computer are available either through the HP Assistant or on the HP Web site. The HP Assistant automatically checks for updates from HP. The utility runs at a specified interval and provides a list of support alerts, such as security enhancements, and optional software and driver updates.
  • Page 136: Updating The Bios

    BIOS updates are posted as needed. A newer BIOS update may not be available for your computer. It is recommended that you check the HP Web site periodically for BIOS updates. Open your Web browser, go to http://www.hp.com/support, and then select your country or region.
  • Page 137 Follow the on-screen instructions to access the BIOS update you want to download. Make a note of the download date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. At the download area, perform these steps: Identify the BIOS update that is newer than the BIOS version currently installed on your computer.
  • Page 138: Updating Programs And Drivers

    Updating programs and drivers Open your Web browser, go to http://www.hp.com/support, and then select your country or region. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. – or –...
  • Page 139: Using Softpaq Download Manager

    SoftPaq Download Manager is available on the HP Web site. To use SoftPaq Download Manager to download SoftPaqs, you must first download and install the program. Go to the HP Web site at http://www.hp.com/go/sdm, and follow the instructions to download and install SoftPaq Download Manager.
  • Page 140: 12 Backup And Recovery

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. 128 Chapter 12 Backup and recovery...
  • Page 141: Backing Up Your Information

    Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
  • Page 142 NOTE: Windows® includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.
  • Page 143: Performing A Recovery

    Disk Management. NOTE: If the Windows partition or the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately). For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)”...
  • Page 144: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Personal files must be restored from a backup.
  • Page 145 Select Repair your computer. Follow the on-screen instructions. Performing a recovery 133...
  • Page 146: 13 Computer Setup

    13 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.
  • Page 147: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...
  • Page 148: File Menu

    File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, cache and memory size, system ROM, video revision, and keyboard controller version. Set System Date and Time Set or change the date and time on the computer.
  • Page 149: System Configuration Menu

    User Tools Change Password Enter, change, or delete a BIOS administrator password. HP SpareKey Enrollment Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. Anti Theft AT-P Enable/disable Anti-Theft Protection.
  • Page 150 ◦ IDE (Integrated Drive Electronics) ◦ RAID (select models only) NOTE: Availability of these options varies by computer model. ● Enable/disable secondary battery fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). 138 Chapter 13 Computer Setup...
  • Page 151 ● Enable/disable Preboot Authentication on HP QuickLook Boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb Write Protect (disabled by default). ● Enable/disable Virtualization Technology (select models only; disabled by default). ● Enable/disable TXT (Intel Trusted Execution Technology) (select models only;...
  • Page 152 Select To do this ● Enable/disable the microphone (enabled by default). ● Enable/disable the internal speakers (enabled by default). Port Options (all are enabled by default) NOTE: All port options are enabled by default. ● Enable/disable the serial port. ● Enable/disable the parallel port.
  • Page 153: 14 Multiboot

    14 MultiBoot...
  • Page 154: About The Boot Device Order

    About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
  • Page 155: Enabling Boot Devices In Computer Setup

    Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
  • Page 156: Considering Boot Order Changes

    Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for optical devices).
  • Page 157: Choosing Multiboot Preferences

    Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing while the “Press the ESC key for Startup Menu”...
  • Page 158: Dynamically Choosing A Boot Device

    Dynamically choosing a boot device To dynamically choose a boot device for the current startup sequence, follow these steps: Open the Select Boot Device menu by turning on or restarting the computer, and then pressing while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
  • Page 159: 15 Management And Printing

    15 Management and printing...
  • Page 160: Using Client Management Solutions

    HP SSM (System Software Manager) HP Client Automation (select models only) HP Client Automation automates the management of software such as operating systems, programs, software updates, and content and configuration settings to ensure that each computer is maintained in the correct configuration. With these automated management solutions, you can manage software throughout the life cycle of the computer.
  • Page 161: Hp Ssm (System Software Manager)

    Driver versions that are supported by SSM are denoted with a special icon on the HP driver download Web site. To download the SSM utility or to obtain more information on SSM, see the HP Web site at http://www.hp.com/go/ssm (English only).
  • Page 162: Using The Hp Universal Print Driver

    HP networked printers. NOTE: The HP Universal Print Driver is preinstalled on select computer models only. To download the HP Universal Print Driver or obtain more information about using it, see the HP Web site at http://www.hp.com/go/universalprintdriver (English only).
  • Page 163: Index

    Index Symbols/Numerics Automatic DriveLock password Blu-ray Disc (BD) 46 1394 cable, connecting 91 entering 114 Blu-ray ROM with LightScribe 1394 devices removing 114 Drive 46 connecting 91 AutoPlay 49 Bluetooth removing 91 device 14 1394 port 8, 91 label 13 Backup and Restore 128, 129 Bluetooth compartment, battery...
  • Page 164 Certificate of Authenticity label 13 device configurations 138 changing boot order 145 device drivers encryption 19 charging batteries 66, 69 HP drivers 56 esc key, identifying 5 checking audio functions 42 Microsoft drivers 56 Execution Disable 138 compartments reinstalling 56...
  • Page 165 McAfee Total Protection 117, keypad, external HP Connection Manager num lock 37 software 16 memory module compartment using 37 HP Mobile Broadband Module 21 cover keys HP Mobile Broadband Module removing 101 esc 5 serial number label 13 replacing 102...
  • Page 166 Authenticity label 13 security cable slot, identifying 7 upgrading 104 Product Key 13 Security menu Product Key 13 optical disc always prompt for HP SpareKey product name and number, removing 51 enrollment 137 computer 12 using 47 Automatic DriveLock 137...
  • Page 167 60 HP System Software external display 55 Sleep hotkey 34 Manager 149 HP device drivers 56 slots HP Universal Print Driver 150 Microsoft device drivers 56 business card 7 webcam 10 modem 30 digital card 95 webcam business card...
  • Page 168 public WLAN connection 19 security 18 wireless wide area network (WWAN) 21 WLAN device 13, 14, 18 WLAN label 13 WLAN module compartment, identifying 9 writable media 60 WWAN device 21 WWAN module compartment, identifying 9 156 Index...

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