HP EliteBook 640 G11 Maintenance And Service Manual
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HP EliteBook 640 G11 Maintenance And Service Manual

14 inch notebook pc
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Maintenance and Service Guide
HP EliteBook 640 14 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 640 G11

  • Page 1 Maintenance and Service Guide HP EliteBook 640 14 inch G11 Notebook PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Arc, Core, Intel, Thunderbolt, and User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts"...

  • Page 5: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................5 Right..................................................5 Left................................................... 5 Display ...................................................7 Low blue light mode (select products only)..............................7 Keyboard area..............................................9 Touchpad ..............................................9 Touchpad settings ......................................... 9 Adjusting touchpad settings................................9 Turning on the touchpad ..................................9 Touchpad components ......................................
  • Page 6 Grounding the work area......................................56 Recommended materials and equipment..............................56 Cleaning your computer........................................57 Enabling HP Easy Clean (select products only) ............................57 Removing dirt and debris from your computer............................57 Cleaning your computer with a disinfectant...............................58 Caring for wood veneer (select products only) ............................59 Packaging and transporting guidelines..................................
  • Page 7 9 Backing up, restoring, and recovering....................................98 Backing up information and creating recovery media...........................98 Using Windows tools for backing up.................................98 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......98 Restoring and recovering your system..................................98 Creating a system restore ......................................99 Restoring and recovery methods ..................................99...
  • Page 8 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........105 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)..106 Downloading HP PC Hardware Diagnostics Windows........................106 Downloading the latest HP PC Hardware Diagnostics Windows version from HP...........106 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........106...

  • Page 9: Product Description

    Nontouch WLED, 300 nits, NTC 45% WLED + low blue light, 400 nits, low power, sRGB 100% WLED + low blue light, 1000 nits, sRGB 100%, HP Sure View reflect integrated privacy screen Touch LED, 300 nits, NTSC 45% Memory...
  • Page 10 Intel AX211 Wi-Fi® 6E Bluetooth® 5.3 wireless card vPro WLAN Intel AX211 Wi-Fi 6E Bluetooth 5.3 wireless card WLAN Native Miracast® support Wireless Wide Area Network (WWAN) (select products only) HP 4G LTE-A Pro Cat16 WWAN eSIM Low Power Wide Area Network (LPWAN) Qualcomm 9205 LTE-M (CAT-M1 fSVC) Ports HDMI 2.
  • Page 11 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Solid-state drive Memory modules WLAN module WWAN module SIM card Bottom cover Speaker Chapter 1 Product description...

  • Page 13: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 14 High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 15: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Table 2-3 Display components and their descriptions Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide area networks (WWANs) and low-power wide area networks (LPWAN).

  • Page 17: Keyboard Area

    ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 19: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.
  • Page 20 Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer.

  • Page 21: Special Keys

    Special keys Use the illustration and table to identify the special keys. Table 2-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key.

  • Page 22: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 23: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ●...

  • Page 25: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 26: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 3-1 Right-side components and their descriptions Component Description...
  • Page 27 High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 28: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 29 Table 3-3 Display components and their descriptions Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide area networks (WWANs) and low-power wide area networks (LPWAN).

  • Page 30: Keyboard Area

    ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 31: Lights

    Table 3-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 32: Button And Fingerprint Reader

    Table 3-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ●...
  • Page 33 Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader. Table 3-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer.

  • Page 34: Special Keys

    Special keys Use the illustration and table to identify the special keys. Table 3-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key.

  • Page 35: Bottom

    Table 3-7 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep. ●...

  • Page 36: Rear

    Table 3-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 37 Table 3-10 Service label components Component Serial number Product ID HP product name Table 3-11 Service label components Component HP product name Product ID Serial number Warranty period Table 3-12 Service label components Component HP product name Warranty period Product ID Serial number ●...

  • Page 38: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 39: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 40 Table 4-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...
  • Page 41 Intel AX211 Wi-Fi 6E Bluetooth 5.3 wireless card WLAN (vPro) M53363-001 Intel AX211 Wi-Fi 6E Bluetooth 5.3 wireless card WLAN (non-vPro) M53366-001 (16) WWAN module HP 4000 4G LTE-Advanced Pro N65633-005 Qualcomm 9205 LTE-M (CAT-M1 fSVC) (LPWAN) N90688-001 (17) Memory modules (DDR5, PC-5600)

  • Page 42: Display Assembly Subcomponents

    Table 4-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 8 GB, for use in the PRC N77398-001 (18) Memory cover (available in the Misc Parts Kit) N96244-001 (19) SSD cover N96251-001 (20) Solid-state drive (PCIe-4 × 4, M.2 2280) NOTE: The solid-state drive support kit is available as spare part number N96251-001.
  • Page 43 Table 4-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an FHD camera N96562-001 For use in models with an IR camera N96561-001 For use in models with no camera N96563-001 For use in models with an IR camera and privacy display N96564-001...

  • Page 44: Screw Kit Components

    Table 4-2 Display component descriptions and part numbers (continued) Item Component Spare part number 300 nits P06011-001 400 nits P06013-001 1000 nits, privacy P06012-001 Hinges (includes left and right hinges, display panel stretchable tape, and bezel adhesive) N96454-001 Wireless antennas and cables (includes WLAN antennas, WWAN antennas, display panel N96452-001 stretchable tape, and bezel adhesive) Display/camera cable (includes cover and bezel adhesive)

  • Page 45: Miscellaneous Parts

    Table 4-3 Screw Kit contents Location Driver Head dia Head thick Plate Location M2.5 Hinge system 0.55 Spk(4)/Touch pad (4) 1.8L Main PCB(2)/WWAN PCBA(1) 2.5L WWAN 5G 2.5L WLAN 2.5L SSD 2280 2.5L Smart card 2.5L 2.5L Heat sink 2.5L WWAN 4G USB board PCBA(2)/ RJ-45 holder(3)/IO...
  • Page 46 HP Prelude Pro 15.6 Top Load Case M03618-001 HP Prelude Pro 15.6 Backpack M03617-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement) N96250-001 Plastics and Rubber Kit (includes fingerprint reader insert, I/O holder, SIM card insert, smart card...
  • Page 47 HP 125 Wired Keyboard M27881-001 Nano lock 918431-001 HP Nano Combination Cable Lock N10500-001 HP Essential Nano Combination Cable Lock N10501-001 External optical drive 747080-001 Thunderbolt™ 120 W G4 dock (with cable) M97105-001 Thunderbolt 280 W G4 dock (with cable)
  • Page 48 Table 4-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Switzerland M79265-001 Power cord (C5, conventional, 1.0 m [3.3 ft]) Argentina L19357-001 Australia L19358-001 Brazil L19359-001 Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 Europe (ADP + cord) N16170-001...
  • Page 49 Table 4-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number People's Republic of China L19368-002 South Africa L19369-002 South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002 Power cord (C5, premium, straight, 1.0 m [3.3 ft]) Argentina L30811-001 Australia...

  • Page 50: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 51 Table 5-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...
  • Page 52 Intel AX211 Wi-Fi 6E Bluetooth 5.3 wireless card WLAN (vPro) M53363-001 Intel AX211 Wi-Fi 6E Bluetooth 5.3 wireless card WLAN (non-vPro) M53366-001 (16) WWAN module HP 4000 4G LTE-Advanced Pro N65633-005 Qualcomm 9205 LTE-M (CAT-M1 fSVC) (LPWAN) N90688-001 (17) Memory modules (DDR5, PC-5600)

  • Page 53: Display Assembly Subcomponents

    Table 5-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 8 GB, for use in the PRC N77398-001 (18) Memory cover (available in the Misc Parts Kit) N96244-001 (19) SSD cover N96251-001 (20) Solid-state drive (PCIe-4 × 4, M.2 2280) NOTE: The solid-state drive support kit is available as spare part number N96251-001.
  • Page 54 Table 5-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an FHD camera N96562-001 For use in models with an IR camera N96561-001 For use in models with no camera N96563-001 For use in models with an IR camera and privacy display N96564-001...

  • Page 55: Screw Kit Components

    Table 5-2 Display component descriptions and part numbers (continued) Item Component Spare part number 300 nits P06011-001 400 nits P06013-001 1000 nits, privacy P06012-001 Hinges (includes left and right hinges, display panel stretchable tape, and bezel adhesive) N96454-001 Wireless antennas and cables (includes WLAN antennas, WWAN antennas, display panel N96452-001 stretchable tape, and bezel adhesive) Display/camera cable (includes cover and bezel adhesive)

  • Page 56: Miscellaneous Parts

    Table 5-3 Screw Kit contents Location Driver Head dia Head thick Plate Location M2.5 Hinge system 0.55 Spk(4)/Touch pad (4) 1.8L Main PCB(2)/WWAN PCBA(1) 2.5L WWAN 5G 2.5L WLAN 2.5L SSD 2280 2.5L Smart card 2.5L 2.5L Heat sink 2.5L WWAN 4G USB board PCBA(2)/ RJ-45 holder(3)/IO...
  • Page 57 HP Prelude Pro 15.6 Top Load Case M03618-001 HP Prelude Pro 15.6 Backpack M03617-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement) N96250-001 Plastics and Rubber Kit (includes fingerprint reader insert, I/O holder, SIM card insert, smart card...
  • Page 58 HP 125 Wired Keyboard M27881-001 Nano lock 918431-001 HP Nano Combination Cable Lock N10500-001 HP Essential Nano Combination Cable Lock N10501-001 External optical drive 747080-001 Thunderbolt™ 120 W G4 dock (with cable) M97105-001 Thunderbolt 280 W G4 dock (with cable)
  • Page 59 Table 5-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Switzerland M79265-001 Power cord (C5, conventional, 1.0 m [3.3 ft]) Argentina L19357-001 Australia L19358-001 Brazil L19359-001 Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 Europe (ADP + cord) N16170-001...
  • Page 60 Table 5-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number People's Republic of China L19368-002 South Africa L19369-002 South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002 Power cord (C5, premium, straight, 1.0 m [3.3 ft]) Argentina L30811-001 Australia...

  • Page 61: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 62: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 63: Preventing Electrostatic Damage To Equipment

    Table 6-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 64: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 65: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 66: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 67: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 68: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 6-3 Support information locations Service consideration...
  • Page 69 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 70: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 71: Using A Sim Card (Select Products Only)

    NOTE: Depending on configure, the bottom cover might be metal or plastic. Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 62). Remove the bottom cover: Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer.

  • Page 72: Determining The Correct Sim Card Size For Your Computer

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 73 Table 7-2 Memory module descriptions and part numbers (continued) Description Spare part number 32 GB, NMIC N97399-001 32 GB, for use in the PRC N77400-001 16 GB, NMIC N93773-001 16 GB N38627-001 16 GB, for use in the PRC N77399-001 8 GB N37792-001 8 GB, for use in the PRC...

  • Page 74: Wlan Module

    To install a memory module, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 7-3 WLAN module descriptions and part numbers Description Spare part number Intel AX211 Wi-Fi 6E Bluetooth 5.3 wireless card WLAN (vPro) M53363-001 Intel AX211 Wi-Fi 6E Bluetooth 5.3 wireless card WLAN (non-vPro) M53366-001...

  • Page 75: Wwan Module

    To install the WLAN module, reverse this procedure. WWAN module To remove the WWAN module, use this procedure and illustration. Table 7-4 WWAN module descriptions and part numbers Description Spare part number HP 4000 4G LTE-Advanced Pro N65633-005 WWAN module...
  • Page 76 Table 7-4 WWAN module descriptions and part numbers (continued) Description Spare part number Qualcomm 9205 LTE-M (CAT-M1 fSVC) (LPWAN) N90688-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 77: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WWAN module, reverse this procedure. When installing a WWAN module, use the following illustration to determine the proper screw location for the module.
  • Page 78 Table 7-5 Solid-state drive descriptions and part numbers (continued) Description Spare part number 1 TB, for use in the PRC N77395-001 1 TB, TLC M16560-001 1 TB, TLC, NMIC N22908-001 1 TB, TLC, self-encrypting drive (SED) N23415-001 1 TB,TLC, SED, NMIC N24954-001 512 GB N45476-001...
  • Page 79 When installing an SSD, be sure a thermal pad is installed on the bottom of the drive bracket as shown in the following illustration. NOTE: You do not need to remove the SSD screw hole bracket when replacing an SSD. However, if the bracket comes loose, use the following steps to completely remove and replace it.
  • Page 80 To install the SSD screw hole bracket, insert the bracket onto the system board at the orientation shown in the following illustration. Remove the M.2 2280 SSD from models with a metal bottom cover: Peel back the plastic SSD cover (1). Remove the Phillips M2.0 ×...
  • Page 81 To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Solid-state drive...

  • Page 82: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter.
  • Page 83 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 84: Speakers

    To remove the battery latches, rotate the latches (1), and then use a tool to release the latches (2) from the computer. NOTE: It is not necessary to remove the battery latches during normal battery replacement. Only replace the latches if they are missing or broken. To install the battery, reverse the removal procedures.

  • Page 85: Fingerprint Reader Board

    Remove the speakers (4). NOTE: When removing the speakers, make note of the location of the rubber isolators (5) in the screw holes. The absence of or damage to these isolators can result in degraded speaker performance. To install the speakers, reverse this procedure. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration.

  • Page 86: Wwan Board

    Remove the fingerprint reader board (4) from the computer. To install the fingerprint reader board, reverse this procedure. WWAN board To remove the WWAN board, use this procedure and illustration. Table 8-4 WWAN board description and part number Description Spare part number WWAN board N96593-001 Before removing the WWAN board, follow these steps:...

  • Page 87: Ssd Board

    Disconnect USB board cable (4) from the ZIF on the bottom of the board. To install the WWAN board, reverse this procedure. SSD board To remove the SSD board, use this procedure and illustration. Table 8-5 SSD board description and part number Description Spare part number SSD board...

  • Page 88: Nfc Module

    ■ Lift the SSD board straight up and off the system board. To install the SSD board, reverse this procedure. NFC module To remove the NFC module, use this procedure and illustration. Table 8-6 NFC module descriptions and part numbers Description Spare part number NFC module...

  • Page 89: Smart Card Reader

    Remove the NFC module (4) from the computer. The module is secured with adhesive. To install the NFC module, reverse this procedure. Smart card reader To remove the smart card reader, use this procedure and illustration. Table 8-7 Smart card reader descriptions and part numbers Descriptions Spare part numbers Smart card reader...

  • Page 90: Fan

    Remove the bracket (2). Lift the tape (1) off the connector on the smart card reader. Disconnect the cable from the ZIF connector (2) on the smart card reader. Remove the smart card reader (3) from the computer. To install the smart card reader, reverse this procedure. To remove the fan, use this procedure and illustration.

  • Page 91: I/O Board

    Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 62). Remove the bottom cover (see Bottom cover on page 62). Disconnect the battery cable from the system board (see Battery on page 74).

  • Page 92: Touchpad

    Prepare the computer for disassembly (see Preparation for disassembly on page 62). Remove the bottom cover (see Bottom cover on page 62). Remove the battery (see Battery on page 74). Remove the fan (see Fan on page 82). Remove the I/O board: Disconnect the cables from the smaller ZIF connector (1) and larger ZIF connector (2) on the I/O board.

  • Page 93: Heat Sink

    Remove the touchpad: Move the speaker cable (1) from the touchpad. NOTE: If you have to remove tape from the cable, be careful to leave the cable intact. Disconnect the system board cable from the ZIF connector (2) on the touchpad. Disconnect the cable from the ZIF connector (3) on the NFC module.

  • Page 94: System Board

    In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the computer. Remove the heat sink (2) from the computer. Be sure to install thermal material onto the heat sink in the location shown in the following illustration.
  • Page 95 Table 8-12 System board descriptions and part numbers (continued) Description Spare part number Intel Core Ultra7-165U processor, models with WWAN N96558-xx1 Intel Core Ultra7-165U processor, models without WWAN N96559-xx1 Intel Core Ultra7-165H processor, models with WWAN N96560xx1 Intel Core Ultra7-155U processor, models with WWAN N96555-xx1 Intel Core Ultra7-155U processor, models without WWAN N96556-xx1...
  • Page 96 ● Speaker cable (3) ● Keyboard cable (reverse ZIF) (4) ● Smart card reader cable (ZIF) (5) ● Touchpad cable (ZIF) (6) ● Keyboard backlight cable (ZIF) (select products only) (7) ● NFC module cable (ZIF) (8) ● Fingerprint reader cable (ZIF) (select products only) (9) ●...

  • Page 97: Display Assembly

    Lift the side of the system board (1) upward, and then pull the system board (2) away from the connectors on the side of the computer to remove it. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts.
  • Page 98 Remove the display cable and WLAN antenna cables from the metal clip (6) at the bottom of the hinge. Remove the six Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Open the computer (1) to approximately 170° Separate the display assembly (2) from the computer.
  • Page 99 To remove the bezel: Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it. Remove the bezel (4) from the display. NOTE: To avoid damaging the panel, do not use a tool to release the inside of the bezel. You can use a tool only when you insert it from the outside of the top, left, and right sides of the bezel.
  • Page 100 Lift the tape (1) and the locking arm (2) from the connector on the display panel, and then disconnect the cable (3) from the panel. To remove an IR camera module: Chapter 8 Removal and replacement procedures for authorized service provider parts...
  • Page 101 Disconnect the cable from the ZIF connector (1) on the module. Starting on the left side of the module, use a tool (2) to release the module, and then remove the module (3). The IR camera module is available as spare part number N96912-001. IR cameras use different black protective tape depending on the panel.
  • Page 102 ■ Disconnect the cable from the ZIF connector (1) on the board, and then use a tool (2) to release the board from the display. The ALS is available as spare part number N96911-001. To remove the hinges from the display enclosure: Remove the three Phillips M2.0 ×...
  • Page 103 Remove the cable from the clips (3) along the bottom near the left hinge. The display panel/camera cable is available as spare part number N96453-001. To remove the display panel/camera cable on models with an FHD camera: With the camera module removed, peel the cable (1) off the inside of the display rear cover. Remove the cable from the clips (2) along the bottom near the left hinge.

  • Page 104: Top Cover With Keyboard

    Peel the antennas (6) off the display rear cover. The wireless antennas and cables, including both WLAN and WWAN antennas, are available as spare part number N96452-001. To reassemble and replace the display assembly, reverse these procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer.
  • Page 105 Table 8-14 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Finland/Sweden -B71 Norway -091 Turkey-F -541 France -051 Portugal...

  • Page 106: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 107: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 108: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 109: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 110: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 111: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 112: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 113: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 114: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 115: Installing Hp Pc Hardware Diagnostics Windows

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 108. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 116: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 117: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 118: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 119: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 12-1 Computer specifications Metric...

  • Page 120: Solid-State Drive Specifications

    Table 12-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2560 × 1600 (WQXGA) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 300 nits 400 nits 500 nits (WQXGA) Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 121 *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications...

  • Page 122: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 123 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 124: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 125: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 126: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 127: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 128 Table 14-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 129 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 130: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 15 Recycling...

  • Page 131: Index

    36, 47 buttons spare part number 36, 47 spare part number 36, 47 power 12, 14, 25, 27 display components 7, 20 HP PC Hardware Diagnostics UEFI display panel downloading 108 illustrated 35, 46 failure ID code 107 camera 8, 21...
  • Page 132 15, 28 ports WLAN 15, 28 HDMI 6, 19 left control zone, identifying 10, product description 2 USB port with HP Sleep and recovery 98 left side components 5, 18 Charge 6, 19 discs 99 lights USB SuperSpeed 5, 18...
  • Page 133 15, removal 81 spare part number 81 solid-state drive illustrated 34, 45 USB port with HP Sleep and product description 2 Charge, identifying 6, 19 removal and replacement 69 USB powered port, identifying 5, spare part number 34, 45...

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