HP EliteBook 630 Maintenance And Service Manual
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HP EliteBook 630 Maintenance And Service Manual

13 inch g9 notebook pc
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP EliteBook 630

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under bound by the terms of the HP End User License Not all features are available in all editions license. Intel, Core, Iris, Thunderbolt, vPro, Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Touchpad components ............................10 Lights ..................................11 Button, speakers, and fingerprint reader........................13 Special keys ................................14 Bottom .....................................15 Labels....................................16 HP Tamper Lock ................................17 Using Tile (select products only) .............................18 3 Illustrated parts catalog ..............................19 Computer major components............................19 Display assembly subcomponents..........................21 Cable Kit ...................................23 Miscellaneous parts.................................24...
  • Page 6 Power connector cable ............................55 Smart card reader..............................56 Display assembly..............................57 Top cover with keyboard (includes smart card board)....................65 7 Computer Setup (BIOS), TPM, and HP Sure Start.........................67 Using Computer Setup..............................67 Navigating and selecting in Computer Setup ......................67 Restoring factory settings in Computer Setup .......................67 Updating the BIOS..............................68...
  • Page 7 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......71 Restoring and recovering your system ...........................71 Creating a system restore ............................72 Restoring and recovery methods ..........................72 Recovering using HP Recovery media ........................72 Changing the computer boot order .........................73 Using HP Sure Recover (select products only) ......................73...
  • Page 8 13 Recycling ....................................92 Index ......................................93 viii...

  • Page 9: Product Description

    400 nits, 72% CG, eDP 1.4 + PSR2, low power, HD camera 400 nits, 72% CG, eDP 1.4 + PSR2, low power, HD + IR camera 1000 nits, sRGB 100%, eDP 1.3 + PSR, HD + IR camera, low blue light, HP Sure View Reflect Gen4 integrated privacy screen 33.8 cm (13.3 in), high definition (HD) (1366 ×...
  • Page 10 Intel AX211 Wi-Fi® 6e Bluetooth® 5.2 Intel AX211 Wi-Fi 6E Bluetooth 5.2 vPro Compatible with Miracast® devices Two WLAN antennas Supports HP Connection Optimizer (with data analytics) Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching) Supports UEFI Wi-Fi Supports Indonesia new band...
  • Page 11 Microsoft® precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cell, 42.75 Whr, HP Long Life HP fast charge technology Long life Smart AC adapters 65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) 65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) (LA MERCO)
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description C5, 1.0 m (3.3 ft) conventional C5, 1.0 m (3.3 ft), sticker, conventional, straight, HF Security Fingerprint sensor (select products only) Active SmartCard (select models only) Camera privacy cover Nano security cable slot SmartCard sensor (select products only) Operating system Windows®...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Serviceability End user replaceable parts AC adapter Memory modules Solid-state drive WLAN module Product description...

  • Page 14: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 15: Left

    Table 2-1 Right-side components and their descriptions (continued) Component Description Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.

  • Page 16: Display

    Environmental Notices. To access this guide: Select the Search icon (select products only) in the taskbar, ▲ type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲ Documentation.

  • Page 18: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad The touchpad settings and components are described here.

  • Page 19: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.
  • Page 20 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.

  • Page 21: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon (select products only) in the taskbar, type Sign-in options in the search box, and then follow the on-screen instructions.

  • Page 22: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Right-click the Power icon and then, depending on ● your product, select Power and sleep settings or Power Options. Speakers Produce sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 23: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to turn ● on the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 24: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component Serial number Product ID HP product name Chapter 2 Components...

  • Page 25: Hp Tamper Lock

    HP Tamper Lock HP Tamper Lock offers an extra level of business protection by notifying you when you computer has been tampered with or the bottom cover has been removed.

  • Page 26: Using Tile (Select Products Only)

    Using Tile (select products only) ® Some computers include a Tile™ Bluetooth device that can help find your computer even when it is off or in the Sleep state. The Tile device operates in combination with the Tile software on your computer. NOTE: The limit of the Tile Bluetooth signal is approximately 76 m (250 feet).

  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard (includes smart card reader) NOTE: For a detailed list of country codes, see...

  • Page 29: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in models with a 400 nit display N09821-001 (12) WLAN module Intel AX211 Wi-Fi 6E Bluetooth 5.2 vPro M53363-001 Intel AX211 Wi-Fi 6e Bluetooth 5.2 M53366-001 (13) Solid-state drive (M2.
  • Page 30 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an HD display without a camera N09832-001 For use in models with an HD display and HD camera N09831-001 For use in models with an FHD display and HD camera N09827-001 For use in models with an FHD display and HD + IR camera N09828-001...

  • Page 31: Cable Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Microphone module N09838-001 Display panel (includes cover adhesive and bezel adhesive) FHD, 400 nits M99957-005 FHD, 250 nits M99955-005 FHD, 250 nits, touch screen M99956-005 HD, 250 nits M99958-005 FHD, privacy M99717-005...

  • Page 32: Miscellaneous Parts

    Bracket Kit (includes smart card bracket, fingerprint reader bracket, USB support bracket, and left and M21137-001 right display cover support brackets) Screw Kit (for use with HP TB Dock 120W G2) L15820-001 Screw Kit (for use with HP USB-C Dock G5)
  • Page 33 Cable kit for use with 120W docking station L15812-002 Cable kit for use with Thunderbolt 120 W G4 dock M88058-001 Cable kit for use with Thunderbolt 280 W G4 dock M88059-001 HP Dock audio module L15811-001 Power cord (C13, premium, 1.0 m [3.3 ft]) Argentina L32029-001 Italy L32031-001 Power cord (C7, conventional, 1.0 m [3.3 ft])
  • Page 34 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number The United Kingdom L19373-001 Power cord (C5, duckhead, 1.0 m [3.3 ft]) North America L36822-001 Thailand L36826-001 The United Kingdom L36828-001 Power cord (C5, conventional, 1.8 m [6.0 ft]) Argentina L19357-002 Australia...
  • Page 35 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number People's Republic of China 286496-024 South Africa 187487-012 South Korea 231216-015 Switzerland 150304-015 Taiwan 393312-008 Thailand 285052-013 The United Kingdom 100613-021 Duckhead power cord (C5) Europe 854703-001 Duckhead power cord (C5NS) North America L50818-002...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 37: Electrostatic Discharge Information

    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 38: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Event Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V...

  • Page 39: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 40: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 41: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 42: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 43 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 44 Table 4-3 Support information locations (continued) Service consideration Path to access information Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as xx screws when you service Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
  • Page 46 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 37). Remove the bottom cover: Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer (2).

  • Page 47: Memory Modules

    Memory modules To remove the memory modules, use this procedure and illustration. Table 5-2 Memory module descriptions and part numbers Description Spare part number 32 GB, DDR4-3200 M09713-001 16 GB, DDR4-3200 L67710-001 8 GB, DDR4-3200 L46598-001 4 GB, DDR4-3200 L83673-001 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 48: Wlan Module

    Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2). Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration.

  • Page 49: Solid-State Drive

    Carefully disconnect the two antenna cables from the module (1). Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: The #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
  • Page 50 Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number Primary solid-state drives (M.2 2280) 1 TB, PCIe, TLC M16560-001 512 GB, PCIe-4 × 4, TLC M17436-001 512 GB, PCIe-4 × 4, TLC, self-encrypting drive M52031-001 512 GB, PCIe, value L85364-001 256 GB, PCIe-4 ×...
  • Page 51 To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Solid-state drive...

  • Page 52: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 53 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 54: Speaker

    Speaker To remove the speaker, use this procedure and illustration. Table 6-2 Speaker description and part number Description Spare part number Speaker M21146-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37).

  • Page 55: Rtc Battery

    Table 6-3 NFC module description and part number Description Spare part number NFC module M27890-001 NOTE: The NFC module spare part kit does not include the antenna. The antenna is included in the touchpad spare part kit. NFC module cable (included in Cable Kit) M21138-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly (see...

  • Page 56: Touchpad

    Table 6-4 RTC battery description and part number Description Spare part number RTC battery M34737-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 37).

  • Page 57: Fingerprint Reader Board

    Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 37). Remove the battery (see Battery on page 44). Remove the touchpad: Disconnect the system board cable from the ZIF connector on the touchpad (1).

  • Page 58: Fan

    Table 6-6 Fingerprint reader board description and part number (continued) Description Spare part number Fingerprint reader insert (for use in models without a fingerprint reader) N00113-001 Before removing the fingerprint reader board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37).

  • Page 59: Heat Sink

    Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 37). Disconnect the battery cable from the system board (see Battery on page 44).
  • Page 60 Remove the heat sink: In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the computer. Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 61: System Board

    System board To remove the system board, use these procedures and illustrations. Table 6-9 System board descriptions and part numbers Description Spare part number System board (includes integrated processor) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Intel Core i7-1265U processor N10131-xx1...
  • Page 62 Speaker cable (3) ● Display cable (ZIF) (4) ● Touchpad cable (ZIF) (5) ● Keyboard backlight cable (ZIF) (select products only) (6) ● Keyboard cable (reverse ZIF) (7) ● Fingerprint reader cable (ZIF) (select products only) (8) ● Important: Do not disconnect the RTC battery cable (9) ●...

  • Page 63: Power Connector Cable

    Lift the side of the system board upward (3), and then pull the system board away from the connectors on the side of the computer to remove it (4). Reverse this procedure to install the system board. Power connector cable To remove the power connector cable, use this procedure and illustration.

  • Page 64: Smart Card Reader

    Remove the power connector cable from the computer (4). Reverse this procedure to install the power connector cable. Smart card reader To remove the smart card reader from the top cover, use this procedure and illustration. Table 6-11 Smart card reader description and part number Description Spare part number Smart card reader...

  • Page 65: Display Assembly

    Lift the smart card reader straight up to remove it (3). Reverse this procedure to install the smart card reader. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level.
  • Page 66 Disconnect the antenna cables from the WLAN module (3). Remove the four Phillips M2.5 × 4.0 screws (1) that secure the display assembly to the computer. Rotate the display to open the hinges (2). Separate the display assembly from the computer (3). If you need to remove the bezel: Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it.
  • Page 67 The display bezel is available as the following spare part numbers: N09827-001: Models with an FHD display and HD camera N09828-001: Models with an FHD display and HD + IR camera N09829-001: Models with an FHD display and HD camera, slim N09830-001: Models with an FHD display and HD + IR camera, slim N09831-001: Models with an HD display without a camera N09832-001: Models with an HD display and HD camera...
  • Page 68 Lift the tape from the connector on the display panel (1), and then disconnect the cable from the panel (2). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the panel.
  • Page 69 Starting near the bottom of the inside of the display back cover (2), install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover (3). Peel the protective layer from the top of the adhesive strips (4). Align the top left of the panel with the top left of the display rear cover (5), and then place the panel onto the cover (6).
  • Page 70 Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table. Leave the computer upright on the table for 10 minutes to be sure that the panel sits correctly in the display.
  • Page 71 If you need to remove the hinges from the display enclosure: Remove the trim pieces (1). Remove the two Phillips M2.5 × 2.5 screws (2) from each hinge. Remove the Phillips M2.5 × 4.0 screw (3) from each hinge. Remove the hinges from the display (4). The hinges and associated parts are available in the Hinge Kit as spare part number N15762-001 for 400 nit panels and N15940-001 for 250 nit and privacy panels.
  • Page 72 If you need to remove the display panel/camera cable, peel the cable up off the inside of the display rear cover. The display panel/camera cable is available as spare part number N09834-001. If you need to remove the WLAN antennas and cables, remove the cables from the plastic clips at the bottom-right and the clips on the inside of the display rear cover (1), and then peel the antennas off the Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 73: Top Cover With Keyboard (Includes Smart Card Board)

    cover (2). The WLAN antennas and cables are available as spare part number N10124-001 for use in slim displays and N10125-001 for use in nonslim displays. Display rear covers are available as the following spare part numbers: N09824-001: Models with nonslim displays N09826-001: Models with slim displays N09825-001: Privacy models Reverse this procedure to reassemble and replace the display assembly.
  • Page 74 Table 6-13 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Bulgaria -261 India -D61 South Korea -AD1 Chile -161...

  • Page 75: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 76: Updating The Bios

    Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 77: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon (select products only) from the taskbar, type support, and then select the HP Support Assistant app. – or –...

  • Page 78: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 79: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the ▲...

  • Page 80: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 81: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 82: Using Hp Pc Hardware Diagnostics

    ● Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.

  • Page 83: Accessing Hp Pc Hardware Diagnostics Windows From Hp Support Assistant

    Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button, and then select All apps (select products only).

  • Page 84: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 85: Starting Hp Pc Hardware Diagnostics Uefi

    Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID ▲ code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.

  • Page 86: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 87 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 88: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric U.S.

  • Page 89: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 1920 × 1080 1366 × 768 Surface treatment Antiglare Brightness 250 nits (45% CG panels) 400 nits (sRGB, 72% CG panels) 1000 nits (privacy panels) Viewing angle UWVA Backlight Display panel interface...
  • Page 90 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Chapter 10 Specifications...

  • Page 91: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 92 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 93: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 94 A utility must be Computer Setup (BIOS) or used for writing a custom utility. data to this memory and is available on the HP website; go http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7...

  • Page 95: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 96 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 97: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.

  • Page 98: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 99 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
  • Page 100 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 101 23 removal 37 illustrated 23 spare part number 23 spare part number 20, 37 spare part number 23 HP PC Hardware Diagnostics UEFI buttons display components 8 downloading 77 power 13, 15 display panel failure ID code 76...
  • Page 102 USB flash drive 72 fn lock 11 identifying 6, 7 recovery media 71 microphone mute 11 identifying USB Type-C 6 creating using HP Cloud Recovery num lk 11 power connector cable Download Tool 71 power 11 illustrated 20 creating using Windows...
  • Page 103 restoring and recovery methods 72 support information 34 Windows key, identifying 14 right control zone, identifying 11 Sure Start Windows tools, using 71 right side components 6 using 70 wireless antennas RJ-45 (network) jack, identifying 7, system board illustrated 23 illustrated 20 spare part number 23 RJ-45 (network) jack, product...

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