HP EliteBook Folio 9480m Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. EliteBook Folio 9470m
  6. Maintenance and service manual

HP EliteBook Folio 9480m Maintenance And Service Manual

Notebook pc
Hide thumbs Also See for EliteBook Folio 9480m:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Technical White Paper, User Manual
HP EliteBook Folio 9480m Notebook PC
Maintenance and Service Guide

Advertisement

Table of Contents
loading

Related Manuals for HP EliteBook Folio 9480m

Summary of Contents for HP EliteBook Folio 9480m

  • Page 1 HP EliteBook Folio 9480m Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Display ..................................5 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons, speakers, and fingerprint reader (select models only) ............8 Keys ..............................9 Front ..................................10 Left ..................................
  • Page 8 Hard drive cover ..........................32 Hard drive/SSD drive ......................... 33 mSATA drive ............................35 RTC battery ............................37 Service cover ............................. 38 Memory module ..........................39 WWAN module ........................... 41 WLAN module ............................ 43 Keyboard ............................45 6 Removal and replacement procedures for Authorized Service Provider parts ........... 49 Component replacement procedures ........................
  • Page 9 Dynamically choosing a boot device using the f9 prompt ..........82 Setting a MultiBoot Express prompt ................82 Entering MultiBoot Express preferences ................ 82 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ................ 83 Using Computer Setup ............................83 Starting Computer Setup ........................83 Navigating and selecting in Computer Setup ...................
  • Page 10 Recovering using HP Recovery Manager ..................100 What you need to know before you get started ............100 Using the HP Recovery partition (select products only) ..........101 Using HP Recovery media to recover ................101 Changing the computer boot order ................102 Removing the HP Recovery partition (select products only) ........
  • Page 11 Display ................................115 Index ................................121...

  • Page 13: Product Description

    Product description Category Description Product Name HP EliteBook Folio 9480m Notebook PC Processors Intel® Core® processors: ● i7-4650U 1.7-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W ● i7-4600U 2.1-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W ● i5-4310U 2.0-GHz (max turbo frequency 3.0-GHz), 3-MB L3 Cache, 15W ●...
  • Page 14 ● Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter ● HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN module ● Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN module for use in Indonesia...
  • Page 15 Security Supports security cable lock Supports fingerprint reader and no fingerprint reader option Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) Integrated Smart Card reader (active) Full volume encryption HP ProtectTools Operating system Preinstalled: ● Windows 10 ● Windows 10 Professional ●...
  • Page 16 Category Description ● FreeDOS ● Ubuntu Linux Restore media ● DRDVD Windows 7 ● DRDVD Windows 8.1 ● SRDVD Ubuntu ● Windows 7 Professional 64 ● Windows 8.1 Professional 64 ● Windows 8.1 64-bit ● Windows 8.1 Country Specific 64-bit ●...

  • Page 17: External Component Identification

    To use the webcam: Windows 7: Select Start > All Programs > Communication and Chat > CyberLink YouCam. Windows 8.1: Access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Windows 10: Type camera in the taskbar search box, and then select Camera.

  • Page 18: Top

    Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. TouchPad...

  • Page 19: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Component Description – or – Right-click the Start button, and then select Power Options. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 22: Front

    Component Description Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. Windows applications key Windows 7: Displays a shortcut menu for items beneath the cursor.

  • Page 23: Left

    ● Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left Component Description Power connector Connects an AC adapter.

  • Page 24: Right

    Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 25: Bottom

    To access Help and Support in Windows 7, select Start > Help and Support. To access HP Support Assistant in Windows 8.1, from the Start screen, select the HP Support Assistant app. Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app.
  • Page 26 Component Description Speakers (2) Produce sound. Hard drive bay Contains the hard drive. Battery release latch Releases the battery from the battery bay. Battery bay and SIM slot Holds the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.

  • Page 27: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 29: Computer Major Components

    Computer major components Computer major components...
  • Page 30 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (backlit; includes keyboard cable and pointing stick cable): 785648-xx1 NOTE: For a list of keyboard country codes, see Keyboard on page...
  • Page 31 Item Component Spare part number HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 717379-001 4.0 WLAN module HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 747833-001 4.0 WLAN module for use in Indonesia...

  • Page 32: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use on models with a webcam 769705-001 For use on models without a webcam 769706-001 Webcam/microphone module 769710-001 Microphone module 702873-001 Display Hinge Kit (includes left and right display hinges and left and right hinge covers) 702857-001 (3a) Display hinge covers (2)

  • Page 33: Mass Storage Devices

    Item Component Spare part number (5b) WLAN antenna cables and transceivers Display enclosure 748350-001 Display Panel Support Kit (includes WLAN antenna cables and transceivers, WWAN antenna 769709-001 cables and transceivers, and display enclosure) Mass storage devices Item Description Spare part number Hard drive (does not include hard drive bracket or screws): 500-GB, 7200-rpm, 7-mm, SED 703268-001...

  • Page 34: Miscellaneous Parts

    Hard drive bracket Hard drive bracket screws Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter, 7.4 mm, slim (non-PFC) 744893-001 45-W HP Smart AC adapter, 2 prong (non-PFC) 742437-001 65-W HP Smart AC adapter 693711-001...
  • Page 35 702846-001 Pointing stick cover 750348-001 Docking station 732252-001 Cable lock docking station 575921-001 HP Ultraslim Keyed Cable Lock 703372-001 Essential Backpack 679923-001 HP Business Backpack 718548-001 HP Business Slim Load Top Case 718549-001 Essential Top Load Case 679921-001 Miscellaneous parts...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 38 Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 40 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Customer Self-Repair parts.

  • Page 42: Sim

    Slide the battery outward (2), lift the outer edge of the battery (3), and then remove it from the computer (3). When installing the battery: Insert the battery connector end of the battery into the bay, aligning it to the left edge. Slide the battery into the bay until it drops and the latch snaps, and then slide the latch to the left to lock the battery.
  • Page 43 Remove the SIM (2) from the SIM slot. Reverse this procedure to install the SIM. Component replacement procedures...

  • Page 44: Hard Drive Cover

    Hard drive cover NOTE: The hard drive cover is available in the Plastics kit, spare part number 702877-001. Description Spare part number Plastics kit 702877-001 Before removing the hard drive cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Hard Drive/Ssd Drive

    Hard drive/SSD drive NOTE: The hard drive spare part kit does not include the hard drive bracket, connector, or screws. The solid-state drive spare part kit includes the Hard Drive Hardware Kit, which includes the bracket, connector, and screws.. Description Spare part number Hard drive (does not include hard drive bracket or screws): 500-GB, 7200-rpm, 7-mm, SED...
  • Page 46 Lift the hard drive, and then pull the hard drive out of the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Remove the connector from the hard drive (1). Remove the four Phillips PM3.0×4.0 screws (2) that secure the hard drive bracket to the hard drive. Remove the hard drive bracket (3) from the hard drive.

  • Page 47: Msata Drive

    mSATA drive Description Spare part number 120-GB drive, M.2 769712-001 32-GB drive, M.2 769711-001 Before removing the mSATA drive follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 48 Remove the drive (2) by pulling it away from the slot at an angle. NOTE: mSATA drives are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the mSATA drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 49: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Service Cover

    Service cover Description Spare part number Service cover 704441-001 Service door (RCTO) 713547-001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 51: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 52 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and the bottom slot houses the primary memory module.

  • Page 53: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt4112 LTE/HSPA+ Mobile Broadband Module 740011-001 HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module 793116-001 HP hs3110 HSPA+ Mobile Broadband Module 822828-001 Before removing the WWAN module, follow these steps: Turn off the computer.
  • Page 54 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 55: Wlan Module

    Spare part number Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 710663-001 HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN 717379-001 module Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN...
  • Page 56 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 57: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. Description Spare part number Keyboard 785648-xx1 For use in country Spare part For use in country Spare part For use in country Spare part or region...
  • Page 58 Rest and secure the computer on its right side. Partially open the computer. Insert a screw driver or similar thin tool into the keyboard release opening near the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you.
  • Page 59 Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest (3). Release and disconnect the following connectors and cables: ● Release the pointing stick connector (1) and remove the cable (2). ●...
  • Page 60 Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 61: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 62: Display Assembly Components (Panel, Bezel, Webcam, Microphone)

    Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer.
  • Page 63 Remove the display bezel (4). The display bezel is available using spare part number 769705-001 on models with a webcam and 769706-001 on models without a webcam. If it is necessary to replace the webcam/microphone module: Detach the webcam/microphone module (1) from the display enclosure. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) Disconnect the cable (2) from the webcam/microphone module.
  • Page 64 Rotate the top of the display panel downward (1). Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable (3) from the connector (4). Reverse this procedure to reassemble and install the display assembly components. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Base Enclosure

    Base enclosure Description Spare part number Base enclosure 702863-001 Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 66 Remove the 13 Torx PM2.0×5.0 screws that secure the base enclosure to the computer. Remove the 7 Torx PM2.0×3.0 screws from the battery bay that secure the base enclosure to the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Touchpad

    Lift the base enclosure (1) off the computer while threading the antenna cables through the hole in the base enclosure (2). Reverse this procedure to install the base enclosure. Touchpad Before removing the touchpad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Lift the touchpad from the computer (2). Remove the touchpad. Reverse this procedure to install the touchpad. NOTE: When replacing the touchpad, make sure to install the screws into holes closer to the edge of computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Power Connector

    Power connector Description Spare part number Power connector 702875-001 Before removing the power connector, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 70: Fan

    Description Spare part number Fan (includes cable) 702859-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 71: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number Intel Core i7-4650U processor...
  • Page 72 ● (3): Left speaker cable ● (4): Touchpad ● (5): Smart card reader Remove the 2 Phillips PM2.0×4.0 screws that secure the system board to the computer. Lift the left side of the system board up at an angle (1). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 73 Pull the system board away from and out of the computer (2), making sure the connectors on the right side of the board (3) are clear of the computer. NOTE: To avoid breaking the board, support the right side of the system board near the heat sink (3) as you lift it up and out of the computer.

  • Page 74: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 769708-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 76: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 702869-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 77: Smart Card Board

    Smart card board Description Spare part number Smart card board (includes cable) 769707-001 Before removing the smart card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 702845-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 79: Display Assembly

    Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page NOTE: The display assembly is spared at the subcomponent level only.
  • Page 80 NOTE: Be sure to support the display when removing the screws. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display assembly to the computer. Remove the display assembly from the top cover (2). To remove the display bezel: Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 81 To remove the display panel: NOTE: For this procedure the display will not be connected to the computer as shown in the following images. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. Display panels are available using the following spare part numbers: ●...
  • Page 82 Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable (3) from the connector (4). NOTE: For this procedure the display will not be connected to the computer as shown in the following image.
  • Page 83 Remove the 2 broadhead Phillips PM2.0×2.5 screws (1) that secure each display hinge to the display enclosure. Lift the display hinges off the display enclosure (2). If it is necessary to replace the WLAN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 769704-001. Release the WLAN antenna transceivers (1) from the clips built into the display enclosure.
  • Page 84 If it is necessary to replace the WWAN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 769704-001. Release the WWAN antenna transceivers (1) from the clips built into the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with double-sided tape.) Detach the WWAN antenna cables from the routing channels (2) built into the display enclosure.

  • Page 85: Computer Setup (Bios) And Multiboot In Windows 7

    Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 86: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 87: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 88: Choosing Multiboot Preferences

    optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup.

  • Page 89: Setting A Multiboot Express Prompt

    Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 90: Computer Setup (Bios) And Multiboot In Windows 8

    Computer Setup (BIOS) and MultiBoot in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 91: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 93: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 94: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 95: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲...

  • Page 96: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10...

  • Page 97: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 98: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 99: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 100: Hp Pc Hardware Diagnostics (Uefi)

    10 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 101 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...

  • Page 102: 11 Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools along with an optional external hard drive, a network drive, or an optional external optical drive will help you return your computer to a proper working state, all with simple steps.

  • Page 103: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 104: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 105: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 106 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 107: 12 Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 108: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 109: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 110: 13 Backup And Recovery In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 111: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 112: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 113: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 114: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 115: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 116: 14 Specifications

    14 Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in Depth 23.13 cm 9.09 in Height (front to back) 1.95 cm 0.77 in Weight Equipped with one memory module, WLAN module, and 1.63 kg 3.6 lbs mSATA drive Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W...

  • Page 117: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 118: Hard Drive Specifications

    Hard drive specifications 500-GB* 320-GB* Dimensions Height 7 mm 7 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security or SED ATA security Seek times (typical read, including setting) Single track...

  • Page 119: Solid-State Drive Specifications

    Solid-state drive specifications 180-GB* 256-GB* Dimensions Height 7 mm 7 mm Length 100.5 mm 100.5 mm Width 69.9 mm 69.9 mm Weight 78 g 78 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 550 MB/s Up to 460 MB/s Random Read Up to 50K IOPS Up to 46K IOPS...

  • Page 120: Msata Drive Specifications

    mSATA drive specifications 24-GB* 32-GB* 256-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7 ATA-7...

  • Page 121: 15 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.

  • Page 122: Non-Volatile Memory Usage

    Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
  • Page 123 HP website. Writing management). data to this ROM in an inappropriate manner can render the PC non- functional. DIMM Serial 256 Bytes per Stores memory Programmed by the memory...

  • Page 124: Questions And Answers

    Fingerprint Reader 512kByte Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make the templates. Manager. call to write to the flash.

  • Page 125: 16 Power Cord Set Requirements

    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 126 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 127: 17 Recycling

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 128 Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure.
  • Page 129 Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 130 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury.
  • Page 131 Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 132 Remove the LCD panel. Recycle the LCD panel and backlight. 120 Chapter 17 Recycling...
  • Page 133 Index power 8 display hinge cover AC adapter, spare part numbers 22 right pointing stick 6 removal 70 AC adapter/battery light 10 right TouchPad 6 Display Hinge Kit, spare part antenna number 20 removal 71, 72 display panel cables, service considerations 24 spare part number 20, 71, 72 product description 1 caps lock light, identifying 7...
  • Page 134 HP PC Hardware Diagnostics (UEFI) optical drive lights using 88 precautions 25 AC adapter/battery 10 HP Recovery Disc Creator, using 90 original system recovery 100 caps lock 7 HP Recovery Manager hard drive 11 correcting boot problems 102 microphone mute 7...
  • Page 135 57 system 100 79, 84 power connector, identifying 11 USB flash drive 101 SIM slot, identifying 14 power connector, spare part using HP Recovery media 99 SIM, removal 30 number 57 recovery media slots power cord creating 98...
  • Page 136 TouchPad wireless and memory module buttons 6 compartment touchpad identifying 13 removal 55 wireless antenna TouchPad light, identifying 7 removal 71, 72 TouchPad zone spare part number 20, 71, 72 identifying 6 Wireless Antenna Kit, spare part TPM settings 86 number 71, 72 transporting guidelines 27 wireless antennas, identifying 5...

Table of Contents