Audio - Polycom SoundPoint IP 550 User Manual

Audio

Symptom
There is no audio on the
headset.
You are using a headset and the
people you call hear echo.
Problem
The connections are not correct.
There may be an issue with the
echo cancellation feature of your
headset.
Troubleshooting Your Phone
Corrective Action
Do one of the following:
• Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
Do the following:
• Press the Menu key, then select
Settings > Basic > Preferences >
Headset > Echo Cancellation.
• Using the arrow keys, select Enabled,
and then press the Select soft key.
• Contact your system administrator.
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