Troubleshooting - Casablanca AURORA Owner's Manual

Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.
Caring for Finishes: For cleaning, a soft brush or lint-free cloth
should be used to prevent scratching the finish. A vacuum cleaner
brush nozzle can remove heavier dust. Surface smudges or an accu-
mulation of dirt and dust can easily be removed by using a mild
detergent and slightly dampened soft cloth. An antistatic agent
may be used, but never use abrasive cleaning agents. These will
damage the finish. Painted and high-gloss blades may be cleaned
in the same manner.
Blades: Wood finish blades should be cleaned with a furniture pol-
ishing cloth. Occasionally, a light coat of furniture polish may be
applied for added protection and beauty.
PROBLEM
FAN WILL NOT START Check main circuit fuses, circuit breakers, or wall switch position.
PROBLEM
Check all wire connections, making sure the power is turned off during this inspection.
Check that reverse switch is not set in center of throw.
FAN WOBBLES OR SHAKES Be sure canopy pin is properly set into the slot on the ball.
EXCESSIVELY Check the screws holding the blade holders to the flywheel (or direct drive motor). Tighten as necessary.
Check that bladeholders have not been bent during installation.
FAN NOISY DURING Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s) as neccessary.
OPERATION Tighten the blade to bladeholder screws.
Tighten canopy screws and mounting plate assembly.
Check and tighten blade holders to flywheel (or direct drive motor).
Make sure all screws in the motor housing are snug, but not overly tight.
Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or have
fallen off the wire splices. Tighten or adjust as necessary.
BREAK-IN PERIOD Let fan run at high speed for two (2) hours
DOES NOT RUN ON If new, "break-in" may be required - run at higher speed for several days
LOW SPEED
FAN RUNS SLOWLY IN EITHER DIRECTION IF ROTATION IS STARTED BY HAND; WILL NOT REVERSE: Defective reverse switch; defective
capacitor; or open motor winding: Replace reverse switch assembly; replace PCB assembly; or replace motor unit.
FAN WILL NOT OPERATE AT PROPER SPEEDS OR WILL NOT OPERATE AT ANY SPEED: Defective three-speed pull-chain switch assembly; or
defective capacitor: Replace three-speed pull-chain switch assembly; or replace PCB assembly.
PROBLEM
PROBLEM
FAN WILL NOT START
FAN WOBBLES OR SHAKES
EXCESSIVELY
FAN NOISY DURING
OPERATION
DOES NOT RUN ON
LOW SPEED
BATTERY LIFE
SEEMS SHORT
LIGHT O.K., NO FAN: Pin connectors are not making good contact, check 9 pin connector under top cover. FAN O.K., NO LIGHT; Defective
receiver; Replace receiver. Defective motor; Replace motor. Broken socket; Replace socket. Defective receiver; Replace Receiver. FAN AND
LIGHT ON FULL, NO CONTROL; Defective receiver; Replace Receiver. MISSING ONE SPEED: Defective receiver; ReplaceReceiver. FAN DOESN'T
CHANGE SPEED, LIGHT O.K.: Replace receiver. FAN O.K., LIGHT NOT DIM: Defective receiver; Replace Receiver. NO REVERSE: Defective
receiver; Replace Receiver. FAN OPERATES ONLY WHEN TRANSMITTER IS CLOSED: Check antenna wire is not touching metal plate. FAN
STARTS WORKING BY ITSELF: Frequency interference; Change dip switch code.

TROUBLESHOOTING

3-SPEED
VERSA•TOUCH
Check main circuit fuses, circuit breakers, or wall switch position. Check all wire connections, making
sure the power is turned off during this inspection.
Pin connectors are not making good contact. Release lockpin and check pins at end of downrod & inside
coupler and also 9 pin connector under cover.
Battery weak - install fresh battery.
Fan receiver defective - replace.
Check the receiver and transmitter dip switch to see if they are on the same frequency setting.
Be sure canopy pin is properly set into the slot on the ball.
Check that bladeholders have not been bent during installation and blades are balanced.
Hanger bracket and/or ceiling outlet are loosely attached: Make sure that the hanger bracket is tightly
attached to the ceiling outlet box. Make sure that the downrod assembly is secured firmly
Downrod is loosely attached to downrod base: Make sure that all screws are securely tightened
Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).
Tighten canopy screws and mounting plate assembly. Check that the wire nuts inside the canopy and
switch housing are not touching the metal parts or have fallen off the wire splices. Tighten as necessary.
Tighten blade holders to flywheel (or direct drive motor)/and blade to bladeholder screws.
Make sure all screws in the motor housing are snug, but not overly tight. Defective bulb: Replace bulb.
If new, "break-in" may be required - run at higher speed for several days.
Not using Alkaline batteries: Replace with Alkaline batteries.
Never Lubricate this Fan!
The precision motor at the heart of your Casablanca fan features
sealed bearings that are lubricated for life. Do not attempt to oil
the motor.
Changing Light Bulbs
Be sure to turn power to the fan OFF at the wall switch or circuit
breaker before changing light bulbs. Replace bulbs with same type
as removed from the fixture. Each fan is rated for a maximum TOTAL
wattage of lighting.
Exceeding the rated maximum allowable wattage for the fan will
burn out the fan electronics module and void the warranty.
POSSIBLE
POSSIBLE REMEDIES
POSSIBLE REMEDIES
POSSIBLE
REMEDIES..
REMEDIES..
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