Step 18 Choose Service And Support Level - Cisco UCS C260 M2 User Manual

STEP 18 CHOOSE SERVICE and SUPPORT LEVEL
A variety of service options are available, as described in this section.
Unified Computing Warranty, No Contract
If you have noncritical implementations and choose to have no service contract, the following
coverage is supplied:
Three-year parts coverage.
■
Next business day (NBD) parts replacement eight hours a day, five days a week.
■
90-day software warranty on media.
■
Downloads of BIOS, drivers, and firmware updates.
■
UCSM updates for systems with Unified Computing System Manager. These updates include
■
minor enhancements and bug fixes that are designed to maintain the compliance of UCSM
with published specifications, release notes, and industry standards.
Unified Computing Mission Critical Service
This service delivers personalized technical account management, expedited technical support,
and expert field support engineering for the Cisco Unified Computing System (UCS).
The Mission Critical Support Service provides a designated technical account manager (TAM) who
acts as a strategic resource to help ensure that the unified computing environment runs at peak
efficiency. If a problem arises that threatens business continuity, the TAM provides crisis
management leadership, and your IT staff receives expedited access to Cisco's Technical
Assistance Center (TAC).
Please note: This service has qualification criteria. Your company must have $1.2M of UCS
equipment, 200 blades and a single location to qualify for this service level. Choose the desired
service listed in
Table 23
Product ID (PID)
CON-UCM7-C260-M2
CON-UCM8-C260-M2
Unified Computing Support Service
For support of the entire Unified Computing System, Cisco offers the Cisco Unified Computing
Support Service. This service provides expert software and hardware support to help sustain
performance and high availability of the unified computing environment. Access to Cisco
Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.
For UCS blade servers, there is Smart Call Home, which provides proactive, embedded
diagnostics and real-time alerts. For systems that include Unified Computing System Manager,
the support service includes downloads of UCSM upgrades. The Unified Computing Support
Service includes flexible hardware replacement options, including replacement in as little as
two hours. There is also access to Cisco's extensive online technical resources to help maintain
Cisco UCS C260 M2 High-Performance Rack-Mount Server
Table 23.
Unified Computing Mission Critical Service
On Site?
Yes
Yes
Description
UC Mission Critical 24x7x4 On-site
UC Mission Critical 24x7x2 On-site
CONFIGURING the SERVER
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