Mitel 5312 IP User Manual
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Table of Contents
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Summary of Contents for Mitel 5312 IP
- Page 1 MITEL Communications Director 5312 IP and 5324 IP Phones User Guide...
- Page 2 Mitel logos and wordmarks, along with legal disclaimers and copyright information, contained in these documents must NOT be removed. Mitel provides this documents as is. No support is available from Mitel or its subsidiaries to assist the user with the modification, printing, distribution, or other processes pertaining to the use of these documents.
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Page 3: Table Of Contents
ABOUT YOUR PHONE ..................... 1 Ring/Message Indicators ..................... 4 Selecting Menu Options....................... 4 Using Your IP Phone with Mitel Unified Communicator Express......... 4 Using Your IP Phone in Remote Mode................4 About Feature Access Codes ....................4 For Users on Resilient 3300 ICP Systems ................5 Line Interface Module ...................... - Page 4 5312/5324 IP Phones User Guide Speed Call – Personal ....................... 14 Handsfree Operation ......................14 Group Listen ........................15 Hold ........................... 15 Mute........................... 16 Transfer ..........................16 Conference ........................17 Conference Split ........................ 17 Add Held (5324 IP Phone only) ..................17 Swap..........................
- Page 5 5312/5324 IP Phones User Guide Direct Paging - Handsfree Answerback Enabled............... 27 Direct Paging - Handsfree Answerback Disabled.............. 28 Direct Voice Call ........................ 29 Timed Reminder (5324 IP Phone only) ................29 Headset Operation......................30 Headset Operation......................31 Music ..........................31 Group Paging / Meet Me Answer..................
- Page 6 5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY)........................46 FEATURE ACCESS CODES .................. 47 - vi -...
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Page 7: About Your Phone
5312/5324 IP Phones User Guide ABOUT YOUR PHONE The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing/message indicator. - Page 8 5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone - 2 -...
- Page 9 On a 5324 IP Phone, the bottom right personal key is always your Prime Line key. On the 5312 IP Phone, the bottom left personal keys is always your Prime Line key. Write the name (speed call, feature or line appearance) of the Personal keys that you program on the designation card (use the side of the card with the textboxes provided).
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Page 10: Ring/Message Indicators
To select menu items on the display: 1. On a 5324 IP Phone, press the softkeys. 2. On a 5312 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *. -
Page 11: For Users On Resilient 3300 Icp Systems
Module, except the Analog Key, is done by the Installer when your phone is installed. For more information, refer to "Using the Line Interface Module" elsewhere in this guide. Note: The 5312 IP Phone does not support the Line Interface Module. - 5 -... -
Page 12: Tips For Your Comfort And Safety
5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. -
Page 13: Customizing Your 5312/5324 Ip Phone
5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. Press (MENU). 2. -
Page 14: Feature Keys
6. Press # or the No softkey until the desired feature appears. 7. Press * or the Yes softkey. 8. On a 5312 IP Phone only, press # to save the feature under the chosen key. 9. Press (MENU), or press another personal key and proceed to program another feature. - Page 15 5312/5324 IP Phones User Guide 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey. - 9 -...
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Page 16: Making And Answering Calls
5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number •... -
Page 17: Auto-Answer
5312/5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. 3. The set indicates IP FAIL: ANALOG CALL 4. Dial your Local Emergency Number. To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. -
Page 18: Phonebook
5312/5324 IP Phones User Guide To answer a call when you hear ringback: • Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To end a call, do one of the following: • On a 5324 IP Phone only, press the Hang up softkey. •... -
Page 19: Redial
(HOLD) more than once to lengthen the pause.) • To enter a trunk flash, press (TRANS/CONF). (See "Trunk Flash" for more information about the use of this feature.) 8. On a 5312 IP Phone only, press the personal key again. - 13 -... -
Page 20: Speed Call - Personal
5312/5324 IP Phones User Guide 9. Do one of the following: • To make the number private, press * or the Priv softkey • To keep the number visible, press # or the Save softkey. 10. Press (MENU). Speed Call – Personal To dial a stored personal Speed Call number: 1. -
Page 21: Group Listen
5312/5324 IP Phones User Guide To turn Mute on during Handsfree operation: • Press (MUTE).The Mute key light turns ON. To turn Mute off and return to conversation: • Press (MUTE).The Mute key light turns OFF. To disable Handsfree operation: •... -
Page 22: Mute
5312/5324 IP Phones User Guide To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. •... -
Page 23: Conference
To leave a Conference: • Hang up or press (CANCEL). Conference Split To Split a Conference and speak privately with the original party on a 5312 IP Phone (only): 1. Press (TRANS/CONF). 2. Dial the appropriate feature access code. To Split a Conference and speak privately with the original party on a 5324 IP Phone (only): •... -
Page 24: Swap
5312/5324 IP Phones User Guide To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. -
Page 25: Call Forward - Remote (I Am Here)
4. Press # or the Next softkey until "I Am Here" appears. 5. Press * or the Yes softkey. 6. On a 5312 IP Phone only, if a number is already programmed, press * twice. 7. Dial the extension of the remote station. -
Page 26: Call Forward - End Chaining
5312/5324 IP Phones User Guide To cancel Call Forward – Remote from the station that was forwarded: 1. Press (MENU). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey. 4. Press * or the Review softkey. 5. -
Page 27: Messaging - Advisory
To leave a Callback Message when you hear busy or ringback tone: • Press (MESSAGE) or, on a 5324 IP Phone only, press the Callback softkey. To respond to a message waiting condition on your 5312 IP Phone: 1. Press (MESSAGE). 2. If a password is required, dial your password. -
Page 28: Messaging - Cancel Callback
5312/5324 IP Phones User Guide 3. Press the Yes softkey, and do one or all of the following: • To display the time the message was sent, press the More softkey. • To display the number of the caller, press the More softkey twice. •... -
Page 29: Messaging - Cancel All Callbacks
5312/5324 IP Phones User Guide Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Hang up. - 23 -... -
Page 30: Using Other Features
To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5312 IP Phone: 1. Press (TRANS/CONF). 2. Dial appropriate feature access code. -
Page 31: Call Park
5312/5324 IP Phones User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. -
Page 32: Campon
5312/5324 IP Phones User Guide To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Campon To Campon to a busy station: •... -
Page 33: Paging
5312/5324 IP Phones User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. -
Page 34: Direct Paging - Handsfree Answerback Disabled
5312/5324 IP Phones User Guide To turn Handsfree Answerback off: • Press the flashing (MUTE) key once. The MUTE key light turns OFF. • To respond to a Direct Page when Handsfree Answerback is OFF, see "Direct Page – Handsfree Answerback Disabled" elsewhere in this guide. Note: By default, Handsfree Answerback is turned OFF at your phone. -
Page 35: Direct Voice Call
5312/5324 IP Phones User Guide To answer Direct Page calls when Handsfree Answerback is disabled: Phone state before Page arrives: To answer the Direct Page (indicated by single burst of tone): 1. Check that MUTE is ON solid. Phone is idle and MUTE is OFF. 2. -
Page 36: Headset Operation
5312/5324 IP Phones User Guide 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press (MENU). -
Page 37: Headset Operation
• Press the Headset feature key. Music To turn Music on and off on a 5312 IP Phone when the phone is idle: • Press the Music feature key. To turn Music on and off on a 5324 IP Phone when the phone is idle: 1. -
Page 38: Group Paging / Meet Me Answer
5312/5324 IP Phones User Guide Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. -
Page 39: User Pin (5324 Ip Phone Only)
5312/5324 IP Phones User Guide • Feature access keys • Feature access codes, and • Account codes Note: Softkeys will be displayed but disabled, except the hot desking softkeys will remain enabled. The Phone Lock, Hot Desk login, and Emergency Notification feature access keys will still be available. -
Page 40: Trunk Flash
Note: Your system may be programmed to automatically begin recording external calls when you or the other answers. To control recording on a 5312 IP Phone, do one or all of the following: • To stop and save a recording, press the Record Call feature key. -
Page 41: Hot Desking
"hidden". Only the use of the extra keys is lost, not the features assigned to them. To log into a Hot Desking 5312 IP Phone (the phone must be idle): 1. Dial the appropriate feature access code. -
Page 42: Hot Desk Remote Logout
5312/5324 IP Phones User Guide To log out of Hot Desking 5324 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the system will automatically deactivate your profile on the first phone. -
Page 43: Night Answer
5312/5324 IP Phones User Guide To display the call history and view call detail: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets (), the number of new missed calls is indicated with a *. 2. -
Page 44: Release
Press the Release feature key or the Release softkey. Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail. -
Page 45: Group Presence
5312/5324 IP Phones User Guide Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group. If you are in a Personal Ring group (see Handoff –... -
Page 46: Handoff - Personal Ring Groups
5312/5324 IP Phones User Guide To change the presence status of another Personal Ring Group member using a feature key: • Press the Personal Ring Group Presence feature key. The LED associated with the key is steady lit when the member is present and off when absent. -
Page 47: Using Your 5324 Ip Phone With The 5310 Ip Conference Unit
5312/5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode. -
Page 48: Using The 5310 Conference Unit Without A Mouse
5312/5324 IP Phones User Guide Adjust the Conference Unit Volume • Press Volume Up or Volume Down key on the mouse. Place the Conference Unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode. -
Page 49: Using The Line Interface Module (5324 Ip Phone Only)
USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module... -
Page 50: Failover Mode
5312/5324 IP Phones User Guide Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call. When you are on a Line Interface Module call and a waiting Line Interface Module call arrives, you will hear a beep. -
Page 51: Emergency Calls
5312/5324 IP Phones User Guide Answer a Call To answer a call using the Line Interface Module line during an IP connection failure: • Lift the handset. IP FAIL: ANALOG CALL appears on the display, and the call is answered. Emergency Calls WARNING FOR EMERGENCY NUMBER DIALING: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. - Page 52 5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY) IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to the IP phone without using an additional LAN port.
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Page 53: Feature Access Codes
5312/5324 IP Phones User Guide FEATURE ACCESS CODES FEATURE ACCESS CODES Account Code Attendant Call Hold - Remote Retrieve Call Forwarding - Busy (Ext. & Int. Source) **70 Call Forwarding - Busy (Ext. Source) Call Forwarding - Busy (Int. Source) Call Forwarding - End Chaining Call Forwarding - Follow Me Call Forwarding - Follow Me - Third Party... - Page 54 5312/5324 IP Phones User Guide FEATURE ACCESS CODES Conference Call Conference Call Split Default Voice mail Passcode Direct Page Direct Voice Call - Initiate Do Not Disturb Do Not Disturb - Cancel Do Not Disturb - Cancel Remote Do Not Disturb - Remote Flexible Answer Point Flexible Answer Point Cancel All Group Presence - Join Group...
- Page 55 5312/5324 IP Phones User Guide FEATURE ACCESS CODES Trunk Answer From Any Station (TAFAS) Trunk Double Flash Trunk Single Flash - 49 -...