Appendix Iii; In Case Of Problems With The Camera - Olympus SC30 User Manual

Appendix III:

In case of problems with the
camera...
Most problems with the SC30 camera are due to the PC's USB system. Should
a problem crop up, please check the following points before you turn to our
customer service.
•
Is there an Intel®82801FB/FBM USB2 ENHANCED HOST CONTROLLER
in your PC?
•
Have you connected an extension cable to the SC30's cable?
Remove the extension cable, since in this case the required data rate
might not be achieved.
•
Are additional USB devices connected to the USB controller?
Remove these devices, since in this case the required data rate might
not be achieved. Should the problem have been solved in this manner,
you can then reconnect the other devices by using a separate USB
controller board plugged into a PCI slot.
•
Does your PC have an activated Intel Hyper Thread Function in the BIOS?
Deactivate this function.
Should you have questions or should problems arise which you cannot solve
with the help of the documentation provided, please feel free to contact our
customer service - preferably via e-mail. Our customer-service personnel will be
more than happy to assist you.
1)
Please clarify before hand when and under what circumstances the
problem arose.
•
It would be best if you can clearly reproduce the problem/error. You will
therefore make it easier for you and our customer-service personnel to
solve the problem.
2)
Please write down the exact wording of the (error) messages which appear.
•
As an alternative, you can make screenshots of these messages. You
can make a screen shot of your active window by using the key combi-
nation [Alt+Print]. A copy of the active window is stored to your clipboard
and can be easily attached to an e-mail using [Ctrl+V].
•
Since very large e-mails can create transmission problems both for the
sender and the receiver, do not copy "screenshots" of the entire
contents of the screen. For the same reasons it is advisable to reduce
the color depth of the screenshots.
3)
Should the camera basically work, but problems with image quality arise,
save an image in which the problems are clearly visible in TIF format. Insert
this example image in your e-mail to our customer service.
4)
Start the software.
Appendix III: In case of problems with the camera...