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To receive warranty service, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have
been met, your Product will be repaired or replaced
free of charge.
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50% of
the retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair
without notification. Repair estimates are available
upon request. You must include this request with
your repair. Non-warranty repair estimates will be
billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Please advise us of
your preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards.
If you choose to pay by credit card, please include
your credit card number and expiration date. Any
repair left unpaid or unclaimed after 90 days will
be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair is
only available on electronics and model engines.
Warranty Inspection and Repairs
Non-Warranty Repairs
Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or
concerns regarding this product or warranty.
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