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Limited Warranty & Limits of Liability (cont)
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been
started, you must contact Horizon directly. This will
enable Horizon to better answer your questions
and service you in the event that you may need any
assistance. For questions or assistance, please direct
your email to productsupport@horizonhobby.com,
or call 877.504.0233 toll free to speak to a service
technician.
Inspection or Repairs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the
rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance
for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives
and is accepted at our facility. A Service Repair
Request is available at www.horizonhobby.com
on the "Support" tab. If you do not have internet
access, please include a letter with your complete
name, street address, email address and phone
number where you can be reached during business
days, your RMA number, a list of the included items,
method of payment for any non-warranty expenses
and a brief summary of the problem. Your original
sales receipt must also be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of
the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must
include your original sales receipt verifying
the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be
repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of
Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by
warranty the repair will be completed
and payment will be required without
notification or estimate of the expense
unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for repair
you are agreeing to payment of the repair without
notification. Repair estimates are available upon
request. You must include this request with your
repair. Non-warranty repair estimates will be billed
a minimum of ½ hour of labor. In addition you will
be billed for return freight. Please advise us of your
preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards.
If you choose to pay by credit card, please include
your credit card number and expiration date. Any
repair left unpaid or unclaimed after 90 days will
be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair
is only available on electronics and model
engines.
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any
questions or concerns regarding this
product or warranty.
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