Before You Call For Service - GE Monogram ZEK938 Owner's Manual

Save time
& money!
Review the
troubleshooting tips
on the following
pages first and you
may not need to
call for service.
PROBLEM
CLOCK AND TIMER
DO NOT WORK
OVEN LIGHT DOES
NOT WORK
OVEN
TEMPERATURE
TOO HOT OR
TOO COLD
OVEN WILL
NOT WORK
FOOD DOES NOT
BAKE OR ROAST
PROPERLY
FOOD DOES NOT
BROIL PROPERLY
OVEN WILL NOT
SELF CLEAN
"CRACKING" OR
"POPPING" SOUND
EXCESSIVE SMOKING
DURING CLEAN
CYCLE
POSSIBLE CAUSE
• A fuse in your home may be blown or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
• Oven controls improperly set. See the Oven Control, Clock and Timer
section.
• Light bulb is loose or defective. Tighten or replace the bulb.
• Pad operating light is broken. Call for service.
• Oven thermostat needs adjustment. See the Adjust the Oven Thermostat
Do it yourself! section.
• A fuse in your home may be blown or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
• Oven controls improperly set.
• Oven controls improperly set. See the Baking or Roasting section.
• Rack position is incorrect or the rack is not level.
• Incorrect cookware or cookware of improper size being used.
• Oven thermostat needs adjustment. See the Adjust the Oven Thermostat
Do it yourself! section.
• Oven door is open. Close the door. This model is designed for closed door
broiling only. Always broil with the door closed.
• Oven controls improperly set. Make sure you press the BROIL
HIGH/LOW pad.
• Improper rack position being used. See the Broiling guide.
• Food being cooked in a hot pan. Use the broiling pan and grid that
came with your oven. Make sure that it is cool.
• Cookware not suited for broiling. Use the broiling pan and grid that
came with your oven.
• The probe is plugged into the outlet in the oven. Remove the probe
from the oven.
• Aluminum foil used on the broiling pan and grid has not been fitted
properly and slit as recommended.
• In some areas the power (voltage) may be low. Preheat the broil
element for 10 minutes. Broil for the longest period of time
recommended in the Broiling guide.
• The oven temperature is too high to set a self-clean operation.
Allow the oven to cool and reset the controls.
• Oven controls improperly set. See the Using the Self-Cleaning Oven
section.
• The probe is plugged into the outlet in the oven. Remove the probe
from the oven.
• This is normal. It is the sound of the metal heating and cooling
during both cooking and cleaning functions.
• Excessive soil. Press the CLEAR/OFF pad. Open the windows to rid
the room of smoke. Wait until the LOCKED light goes off.
Wipe up the excess soil and reset the clean cycle.

Before You Call For Service...

Wall Oven
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