Transferring Calls; Performing An Attended Transfer; Performing An Unattended (Blind) Transfer - Cisco SPA 303 User Manual

Using Basic Phone Functions

Transferring Calls

Transferring Calls
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Cisco Small Business IP Phone SPA 303 User Guide (SIP)
You can perform three types of transfers:
• Attended—You call the person to whom you are transferring the call and speak to them
before transferring the call.
• Blind—You transfer the call without speaking to the other party to which you are
transferring the call.
• Voicemail—You transfer the call to another's voicemail so that the caller can leave a
recorded message.

Performing an Attended Transfer

During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial
the number.
Enter the number to which you want to transfer the call.
Do one of the following:
• To transfer the call without waiting for the other person to answer, press the Trnsfer
softkey after the call begins to ring. Then hang up. (If you hang up before the second
call rings, the transfer fails and the first call is disconnected.) If you misdial, press the
EndCall softkey, then the Resume softkey to return to the original call.
• To transfer after speaking privately to the other person, press the Trnsfer softkey at
any time during the conversation.

Performing an Unattended (Blind) Transfer

During an active call, press the bxfer softkey.
Enter the number to which you want to transfer the call and press dial. The call is transferred
with no further action required on your part.
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