Internet Access - ZyXEL Communications P-2812HNU-51c User Manual

Chapter 27 Troubleshooting

27.4 Internet Access

I cannot access the Internet.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide and
Make sure you entered your ISP account information correctly. These fields are case-sensitive, so
2
make sure [Caps Lock] is not on.
If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
3
client are the same as the settings in the AP.
If you are trying to access the Internet wirelessly, make sure you have enabled the wireless LAN by
4
the WPS/WLAN button or the Network Setting > Wireless > General screen.
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
5
If the problem continues, contact your ISP.
6
I cannot access the Internet through a DSL connection.
Check if you set the WAN Mode type to ADSL/VDSL in the Broadband screen to have the Device
1
use the DSL port for Internet access.
Make sure you configured a proper DSL WAN connection with the Internet account information
2
provided by your ISP.
If you set up a WAN connection using bridging service (all LAN ports and WLAN BSSs are bridged to
3
one WAN connection), make sure you turn off the DHCP feature in the Home Networking screen
to have the clients get WAN IP addresses directly from your ISP's DHCP server.
I cannot access the Internet through an Ethernet WAN connection.
Check if you set the WAN Mode type to EtherWAN in the Broadband screen to have the Device
1
use the Ethernet WAN port for Internet access.
Make sure you connect the Ethernet WAN port to a DSL modem or router in your network.
2
Make sure you configured a proper Ethernet WAN connection with the Internet account information
3
provided by your ISP.
276
Section 1.6 on page 24.
P-2812HNU(L)-Fx Series User's Guide