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Tone Commander 40d120 Attendant's Manual

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40d1 20
A ttendant's Guide
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Summary of Contents for Tone Commander 40d120

  • Page 1 40d1 20 A ttendant’s Guide ® ®...

  • Page 3: Table Of Contents

    Setting the Clock ..... . 26 Console Care ......28 Tone Commander 40d120 Attendant’s Guide...
  • Page 4 Tone Commander 40d120 Attendant’s Guide...

  • Page 5: Introduction

    Introduction The Tone Commander 40d console is an easy to use attendant console utilizing ISDN technology. All calls are handled over a single attendant loop. The companion 120d BLF/DSS console adds autodialing and station status display for up to 120 stations. The attendant position can include up to four 120d consoles, for a maximum capacity of 480 stations.

  • Page 6: Buttons, Display, Indicators

    Buttons adjust the volume of the handset and the console’s ringer. (see page 21) Dial Pad Handset/ Call Headset Processing used for dialing Jack Buttons and accessing system features. (see page 21) (see page 4) Tone Commander 40d120 Attendant’s Guide...

  • Page 7: 120D Console

    120d Console ® DSS Buttons Line Status Lights (see page 6) (see page 6) Tone Commander 40d120 Attendant’s Guide...

  • Page 8: Call Processing Buttons

    – picks up a call ringing at a station. POLL – allows visual scanning of held call information. PRIORITY – originates a call-waiting call. RELEASE – disconnects a call. RING DLY – delays ringing for a backup answering console Tone Commander 40d120 Attendant’s Guide...
  • Page 9 – retrieves a call that has been parked. V MAIL – access a voice mail system. V MAIL 1-2 Some features may not be available from your telco central office. Contact your service provider or installer for more information. Tone Commander 40d120 Attendant’s Guide...

  • Page 10: Hold Loop Buttons

    Note: For key telephones with multiple lines (directory number call appearances), the Line Status Light indicates the state of the first line. The station may be able to accept calls on other lines when busy is indicated. Tone Commander 40d120 Attendant’s Guide...

  • Page 11: Display

    The time of day in 12 hour hh:mm format is shown at the right of the display. Call Call State Information Name / Number Time TALK Internal Bob Smith 12:32 RING Internal Barney Jones HLD 2 HLD 3 PAG 2 Tone Commander 40d120 Attendant’s Guide...
  • Page 12 Call Call Calls Ringing Information Name / Number Waiting DIAL Enter# 555-1234 12:32 HOLD Internal Bob Smith RING External Barney Jones CW=3 HLD 2 HLD 3 PAG 2 Tone Commander 40d120 Attendant’s Guide...

  • Page 13: Call Information

    – remote end rejected the call Rejected – service or feature is not available Not Avail – network indicates congestion Congestion – the central office has not yet responded; Waiting for the call cannot proceed until it does Response Tone Commander 40d120 Attendant’s Guide...

  • Page 14: Operation

    After answering, you may: transfer the call to a station or voice mail system place the call on hold announce the call over a paging system release (disconnect/hang up) the call Tone Commander 40d120 Attendant’s Guide...

  • Page 15: Transferring Calls

    NXF (incomplete transfer) indication. The console is now free to answer another call. Page the called party after pressing the CANCEL button (see page 16). Tone Commander 40d120 Attendant’s Guide...

  • Page 16: Call Hold

    The display will show “HLD” and the time, in 10 second increments, that the call has been on hold (see page 9). Calls that are on hold longer than a preset recall time will ring at the console. Tone Commander 40d120 Attendant’s Guide...
  • Page 17 Press the CONNECT button. The calls will be connected together, and removed from the console. If the wrong hold loop button is inadvertently selected, press the HOLD button to place the call back on hold. Tone Commander 40d120 Attendant’s Guide...

  • Page 18: Call Park

    (fast busy) tone. Note: This feature requires proper configuration of the 40d ISDN line in the telco central office to support Directed Call Park. This feature is not supported on Nortel DMS-100 central offices. Tone Commander 40d120 Attendant’s Guide...

  • Page 19: Call Pickup

    CONNECT to transfer the call. Note: This feature requires proper configuration of the 40d ISDN line in the telco central office to support Automatic Callback. This feature is only supported with Lucent 5ESS Custom ISDN. Tone Commander 40d120 Attendant’s Guide...

  • Page 20: Announcing Calls

    Press the VOICE MAIL button. a Press the DSS button for the requested voice mailbox (optional, if you want to connect to a specific mailbox). a Press the CONNECT button to transfer the call. Tone Commander 40d120 Attendant’s Guide...

  • Page 21: Call Release

    To call a station: a Press the DSS button for the desired station. a Press the ORIGINATE button, then dial the station number with the dial pad. Tone Commander 40d120 Attendant’s Guide...

  • Page 22: Priority Calls

    12. Note: Both the 40d and called station lines must be properly configured in the telco central office for this feature to operate. This feature is only supported with Lucent 5ESS Custom ISDN. Tone Commander 40d120 Attendant’s Guide...

  • Page 23: Conference Calls

    Note: The 40d must be properly configured for multiparty conference in the telco central office for this feature to operate. Conferencing more than three parties is not available on some central offices. Tone Commander 40d120 Attendant’s Guide...

  • Page 24: Ring Delays

    The light above the button will turn on, indicat- ing that ring delays are enabled. To disable ring delays: a Press the RING DLY button again. The light above the button will turn off. All calls will now ring immediately. Tone Commander 40d120 Attendant’s Guide...

  • Page 25: Adjusting The Ringer Volume

    The 40d console is compatible with amplified electronic headsets only. Contact your system vendor, headset manufacturer, or Tone Commander if you have any questions regarding headset compatibility. Tone Commander 40d120 Attendant’s Guide...

  • Page 26: Console Setup

    Press the MAINT button to temporarily exit Maintenance Mode. Press the MAINT button again to return to the same Maintenance Mode screen. This allows you to answer a call, then resume console programming where you left off. Tone Commander 40d120 Attendant’s Guide...

  • Page 27: Name Database

    A DSS button may be associated with a name/number entry to simplify dialing. Initial database entry and any extensive changes are most easily accomplished with the 40d120 Setup Utility. Please see your system administrator for details. The console’s built-in editing capability provides a convenient method for making a few quick changes.
  • Page 28 Press the button repeatedly until the desired character appears under the cursor, then press the --> button to move to the next character position. Tone Commander 40d120 Attendant’s Guide...
  • Page 29 DSS button that has already been used in another entry. Select YES to delete the old entry, or ABORT to return to the editing screen and change the new entry. Tone Commander 40d120 Attendant’s Guide...

  • Page 30: Setting The Clock

    EXIT a Select EDIT to change the time. The time editing screen will be displayed. Note: The clock will be automatically synchronized with network time if time information is available (Lucent 5ESS Custom ISDN only). Tone Commander 40d120 Attendant’s Guide...
  • Page 31 – save changes made to the time setting and return to the main TIME display menu Enter the time with the dial pad. The cursor will advance to the next character position automatically. You can manually select the character position with the arrow buttons. Tone Commander 40d120 Attendant’s Guide...

  • Page 32: Console Care

    Console Care Your Tone Commander consoles are easy to care for. There are no specific maintenance requirements. Never attempt to clean a console by spraying it with cleaners. Do not use solvents or abrasive substances – harm to the console finish may result.
  • Page 34 14-280176 Rev. F ©2000 11609 49th Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010...

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