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Tone Commander 1030 Installation Instructions Manual

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11609 49th Place West
Mukilteo, WA 98275-4255
Phone: (800) 524-0024 (425) 349-1000
Fax: (425) 349-1010
www.tonecommander.com
1030/1560
Installation
Instructions
13-102360 Rev. H
November 2000

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  • Page 1 11609 49th Place West Mukilteo, WA 98275-4255 Phone: (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.com 1030/1560 Installation Instructions 13-102360 Rev. H November 2000...
  • Page 2 · removed references to the P-phone Interface, Message Waiting Interfaces, and Voice Announce · added Lucent 5ESS International Version © 2000, Tone Commander Systems, Inc. All rights reserved. Printed in USA Tone Commander is a registered trademark of Tone Commander Systems, Inc. Page 2 13-102360 Rev. H...

  • Page 3: Table Of Contents

    1030/1560 Specifications ........

  • Page 4: Introduction

    Two console/CPU models are available: the 10 line/30 station 1030, and the 15 line/60 station 1560. A 5-line expansion circuit board and a 30-station expansion circuit board may be installed in a 1030 CPU to increase line and station capacity to that of a 1560 CPU. All expanded systems require the 1560 console;...

  • Page 5: Ordering Equipment

    Cross connect wire and mounting hardware 2. Ordering Lines IMPORTANT – The line features listed below are required for proper operation of the 1030 and 1560 consoles. Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features.

  • Page 6: Site Preparation

    Tone Commander 1030/1560 Installation Instructions Requirements for all attendant lines q Tone dialing q Station Call Transfer q Directed Call Pickup without Barge-In (non-Barge-In) q Do not configure with Call Transfer-Attendant Optional attendant line features q Order (1) nonhunting Centrex line per 10 attendant lines per console (recommended for retrieving unanswered station calls).

  • Page 7: Configuration Sheet Preparation

    Reference Grounding Reference grounding of the 1030/1560 system is necessary for proper operation. This ground should be referenced to within 3 volts of telco ground. Attendant Consoles The consoles should be installed in a clear work space and away from plants that require frequent watering or counters that tempt the placement of beverages.
  • Page 8 Tone Commander 1030/1560 Installation Instructions 1030/1560 Configuration Sheet System Programmable Features STATION DIAL PAD AVAILABLE DEFAULT FEATURE ACTUAL VALUE KEYS VALUES VALUE ‘ABANDON’ 2 - 9 sec, 2 - 9, 0 Ring Time 10 sec ‘RECALL ’ 1 - 9 rings,...
  • Page 9 Tone Commander 1030/1560 Installation Instructions 1030/1560 Configuration Sheet Line Programmable Features (Default settings for all lines are shown in BOLD ITALICS.) PRIV. MUSIC RING ANS. LINE NAME I.D. WHEN DELAY BUSY HOLD LINE SPECIAL USAGE KEY TELEPHONE RINGING, NUMBERS •...

  • Page 10: Dss Keys

    Tone Commander 1030/1560 Installation Instructions 1030/1560 Configuration Sheet DSS Keys 1-30 DSS keys are numbered vertically on the console. STATION STATION USER NAME USER NAME NUMBER NUMBER FD4710 John F FD4713 Phillip R FD4719 Bill Jones FD4714 Mary S FD4729...

  • Page 11: Installation

    4. Use caution when installing or modifying telephone lines. Contents of Shipping Boxes The Tone Commander 1030/1560 system is shipped in two boxes: one for the console, and one for the central processing unit (CPU). Please compare the contents of these boxes with the lists below. Contact your distributor if any items are missing or damaged.

  • Page 12: Cpu Installation

    7. Mount the blocks to the plywood sheet below the CPU, using suitable fasteners. Installing Expansion Cards The basic 1030 CPU can accommodate 10 lines and 30 stations. An LEC-5 Line Expansion Card (5 lines) and/or an SEC-30 Station Expansion Card (30 stations) may be installed in a 1030 CPU to expand the system to 15 lines and 60 stations.
  • Page 13 (systems with more than 30 stations only). 6. Secure the cables with the supplied cable retainers. Reference Grounding Reference grounding of the 1030/1560 is necessary for proper operation. Connect telco or PABX ground to the GRD pin on the bottom right of CPU block #1.
  • Page 14 1. Connect Tip and Ring of each line to the associated T and R pair on the right side of CPU block #1. If the 1030/1560 is used with a key system, connect to the C.O. side of the line cards.

  • Page 15: Station Connections

    Connect a test telephone to each line; verify the presence of dial tone, and break dial tone by dialing a number. The 1030 and 1560 allow DTMF tone dialing only – refer to the Telco/PABX Requirements section. Test any additional features ordered with the lines. Open circuit voltage must be approximately 48 volts.
  • Page 16 Tone Commander 1030/1560 Installation Instructions Figure 5 – 1030/1560 Typical Installation Page 16 13-102360 Rev. H...
  • Page 17 Tone Commander 1030/1560 Installation Instructions CONNECTOR #1 PIN NO. WIRE COLOR DESIGNATION (left side of block unused) (right) 26 · · · · · · · WHT-BLU · · · · · · · – · · · · · · · · · · 1TN 1 ·...
  • Page 18 Tone Commander 1030/1560 Installation Instructions CONNECTOR #2 CONNECTOR #3 PIN NO. WIRE COLOR DESIGNATION DESIGNATION (left) (right) 26 · · · · · · · WHT-BLU · · · · · · · T1 · · · · · · · · · · · T16 1 ·...
  • Page 19 Tone Commander 1030/1560 Installation Instructions CONNECTOR # 4 CONNECTOR #5 PIN NO. WIRE COLOR DESIGNATION DESIGNATION (left) (right) 26 · · · · · · · WHT-BLU · · · · · · · T31 · · · · · · · · · · T46 1 ·...

  • Page 20: Console Cable Installation

    Tone Commander 1030/1560 Installation Instructions Console Cable Installation Figure 6 Wall Wall Jack Console #1 Console #2 Typical 3 Pair (actual Jack Typical Designation Designation Console Cable wire color) Pinout Wire Color (connector 1) (connector 1) Wire Color 1C3 (WHT-GRN)
  • Page 21 1. Install two 6 position, 6 contact modular telephone jacks within 6 feet of the console. 2. Label the jacks "1560 voice/data" and "1560 power" (or 1030). 3. Connect a 3 pair cable to each jack and run them to the equipment room.

  • Page 22: Console Installation

    · Installed the console cables and jacks · Assembled and connected the console(s) It is a good idea to briefly test the operation of the 1030/1560 before proceeding with installation or programming. 1. Plug the CPU into a power outlet.
  • Page 23 Tone Commander 1030/1560 Installation Instructions B. The console should emit two triple beeps, then briefly display "1030 OK" or "1560 OK". If these indications are not observed, check both voice/data and power cabling. 2. Repeat step 1 at attendant position #2, if the system is so equipped.
  • Page 24 Tone Commander 1030/1560 Installation Instructions Ring Trip and Imbalance Testing 1. Dial the number of the line to be tested from another station. The associated line lamp will flash slowly. The associated line lamp will flash quickly, if the line has been optioned for ring delay.

  • Page 25: Cpu Option Switches

    Tone Commander 1030/1560 Installation Instructions CPU Option Switches Switches on the CPU control system programming and Night Service options. The switches are ON when set towards the right side of the CPU. When a programming option is "locked", programming changes are not allowed.

  • Page 26: Optional Equipment Installation

    Tone Commander's PA-24 Paging/Chime Module provides a chime tone that can announce ringing calls over a paging system. This unit is powered from the 1030/1560 CPU. Refer to the PA-24 Paging/Chime Module Installation Instructions, doc. #13-102595.
  • Page 27 Tone Commander 1030/1560 Installation Instructions Night Transfer The night transfer leads from the telephone system remain connected together when the console is in Night Service mode, and during a power interruption at the CPU. Connect NTCO (common) and NTNC (normally closed) on the right side of CPU block #1 to the night control terminals on the telco/PABX block.
  • Page 28 The module includes a night ringing chime and switching for background music control. Power is derived from the 1030/1560 CPU. Paging can be connected to any spare line key on the 1030/1560. Refer to the PA-24 Paging/Chime Module Installation Instructions, doc. #13-102595.

  • Page 29: Configuration Programming

    Tone Commander 1030/1560 Installation Instructions Configuration Programming Various network interface and operation parameters are programmable by the installer, allowing compatibility with a wide variety of central offices and PABXs. The system is pre-programmed at the factory; many installations will require few changes to these values. Programming is retained in the CPU's memory when power is disconnected.

  • Page 30: Using Configuration Programming Mode

    Tone Commander 1030/1560 Installation Instructions Using Configuration Programming Mode The configuration programming mode must be entered prior to attempting any of the following programming procedures. Enter this mode only when the console is idle, i.e., no calls are in progress or on hold and the time of day is displayed.
  • Page 31 Tone Commander 1030/1560 Installation Instructions Figure 13 – 1030 Console Keys 13-102360 Rev. H Page 31...
  • Page 32 Tone Commander 1030/1560 Installation Instructions Figure 14 – 1560 Console Keys Page 32 13-102360 Rev. H...

  • Page 33: Programming System-Wide Features

    Tone Commander 1030/1560 Installation Instructions Programming System-Wide Features Timing Parameters and Night Service Mode · Press HOLD, then TRANSFER, then RELEASE, then C (2) on the dial pad to enter configuration programming mode. "CONFIGURE PROG" will be displayed. · Press a DSS key to select the feature to be programmed.
  • Page 34 Tone Commander 1030/1560 Installation Instructions Timing values listed in the following tables are nominal, and may differ slightly from the actual values. Shaded values are factory defaults. Abandoned Ring Time DSS key to select feature: A Dial Pad Key Available Values...
  • Page 35 Tone Commander 1030/1560 Installation Instructions Pickup Code Sequence DSS key to select feature: C Dial Pad Key Available Values Default value: first first (before station #) This parameter determines when the console inserts the Directed Call Pickup code during a station call pickup dialing last sequence, as required by the telephone system.
  • Page 36 Tone Commander 1030/1560 Installation Instructions Hookflash Time (Standard Version) DSS key to select feature: F Dial Pad Key Available Values Default value: 600 ms 500 ms 600 ms This parameter sets the length of a timed hookflash generated during call transfer and autodial operations. The default value is 700 ms adequate for most systems.
  • Page 37 Tone Commander 1030/1560 Installation Instructions Dial Tone Detect Time DSS key to select feature: G Dial Pad Key Available Values Default value: 700 ms 500 ms 600 ms This sets the time steady dial tone must be present before station digits are autodialed.
  • Page 38 Tone Commander 1030/1560 Installation Instructions Hold Release Time DSS key to select feature: I Dial Pad Key Available Values Default value: 600 ms 40 ms 80 ms A central office disconnect supervision signal (i.e., brief battery removal) on any line must exceed this value. When such a...
  • Page 39 Tone Commander 1030/1560 Installation Instructions Queue Priority DSS key to select feature: K (per console) Dial Pad Key Available Values Default value: FIFO stations only stations, then lines Calls are queued for attendant processing in the order received. The first call in queue is shown in the display.
  • Page 40 Tone Commander 1030/1560 Installation Instructions Camp-on DSS key to select feature: N (per console) Dial Pad Key Available Values Default value: off This parameter determines whether a call can be camped on to a busy station. Table 20 Set this parameter according to customer preference.

  • Page 41: Special Feature Key Assignment

    Tone Commander 1030/1560 Installation Instructions Special Feature Key Assignment Spare line keys may be programmed to activate special features. Such usage precludes the connection of lines to these positions. Be sure to identify the keys with the supplied key cap labels.
  • Page 42 Tone Commander 1030/1560 Installation Instructions · Press the line key to be programmed with the selected feature. The display will show the line number and the current value (OFF or ON). The line lamp (phone symbol) will light steadily. · Press ON ( ) or OFF (0) on the dial pad if you want to change the value.

  • Page 43: Dss/Autodial Number Programming

    FLASH is used to transfer calls or access special features of the telephone system. PAUSE is used if a delay is required during dialing, for example to access a voice mailbox. Pause, flash, and dial tone detect times can be changed from the 1030/1560 configuration programming mode.

  • Page 44: Programming Procedure

    Tone Commander 1030/1560 Installation Instructions Programming Procedure Set the Autodial Program Lock Switch (switch #1) inside the CPU to OFF (unlocked) before proceeding – see page 25. · Press HOLD, then TRANSFER, then RELEASE, then P (7) on the dial pad to enter autodial programming mode.

  • Page 45: Pickup Key Programming

    Tone Commander 1030/1560 Installation Instructions Pick Up Key Programming The PICK UP key programming procedure is similar to that for DSS keys. Press PICK UP instead of selecting a DSS key, then proceed as illustrated below. Consult the telco for the required pickup code.

  • Page 46: Name Display Programming

    Tone Commander 1030/1560 Installation Instructions Name Display Programming Any DSS/Autodial key to be programmed with a name display must already be programmed for autodialing; autodial programming may be changed without reprogramming the DSS name display. This restriction does not apply to line keys, since they cannot be programmed for autodialing.

  • Page 47: Ring Delay Programming

    Tone Commander 1030/1560 Installation Instructions For example, to program the name "Smith" to be displayed when station #11 is ringing: Figure 19 Ring Delay Programming Checking Ring Delays · Press RING DELAY twice. The lamp above the key will flash, and "RING DELAY CHECK" will be displayed.

  • Page 48: Time Of Day Clock

    Tone Commander 1030/1560 Installation Instructions Setting Ring Delays · Press RING DELAY once. Dial Pad Key Available Values The lamp above the key will light steadily, and “RING DELAY PROG” will be displayed. 1 ring · Using the dial pad, enter the number of rings to delay before...

  • Page 49: System Description

    System Description Consoles The 1030 and 1560 consoles house a 20-character fluorescent display, line status indicators, line and call processing keys, a common audible transducer, an electronic voice network, and a microcomputer to control their operation. The factory-provided hearing aid compatible handset utilizes an electret (carbon clone) element.

  • Page 50: Central Processing Unit (Cpu)

    (CPU), the components of either can be mixed and matched. A 1560 console can be connected to a 1030 CPU, however, only 10 lines and 30 stations of the unit will be operational. If at some later date, 5 line and 30 station expander circuit boards are installed in the 1030 CPU, full 1560 operation will be provided.

  • Page 51: Console Features

    Page key. When this is done, the selected line position will be conditioned to operate with either 48 VDC or 24 VDC battery feed circuits, the latter being typical of most paging adapters. The PA-24 can be powered directly from the 1030/1560 CPU. Night Service Interface The system includes switched contacts to activate either an external ringing circuit (night bell) or a control pair to the central office (night transfer).

  • Page 52: Alphanumeric Display

    Depressing the Answer key seizes the call displayed. Dial Pad DTMF Dialing The 1030/1560 console is equipped with a standard 12 button dial pad. The various tones will persist as long as the desired key is pressed if fast dialing speed (10 digits/sec.) has been selected during configuration programming.
  • Page 53 Tone Commander 1030/1560 Installation Instructions Line Hold Indication A flashing Line Hold lamp H indicates a line placed on hold by the attendant. A steady H indication identifies a line placed on hold at the companion console. Automatic Line Hold Active lines may automatically be placed on "Hard Hold"...
  • Page 54 Shift key. Each key position must be programmed with the appropriate dialing instructions - typically a Flash, Dial Tone Detect, then the station digits. The DSS feature is available only for stations that are monitored by the 1030/1560. Call Screening Calls requiring attendant intervention are accommodated by depressing the desired DSS key twice.

  • Page 55: Telco/Pabx Requirements

    Use line feature described on page 42. Required Station Feature Call Pickup – all station lines monitored by the 1030/1560 must be assigned to a Call Pickup Group. IMPORTANT – Call Forward - No Answer is not recommended because it conflicts with, and may defeat, the operation of the 1030/1560 Ring Delay and Name Display features.

  • Page 56: Compatibility With Other Products

    Compatibility with Other Products Music On Hold The Music On Hold input on the 1030/1560 CPU is compatible with telco feed, low impedance, balanced subscriber background music services such as Muzak. Always terminate such a line with a resistor equal to the characteristic impedance of the line, usually 600 ohms.

  • Page 57: 1030/1560 Specifications

    All values listed in this section are nominal, and may differ from the actual values. Central Office Interface Line Capacity ..10 lines (1030) 15 lines (1560) Local Telco Ground and CPU Ground Differential .
  • Page 58 Tone Commander 1030/1560 Installation Instructions Night Service Night Transfer..constant relay contact closure Night Ringing ..relay contacts close during console ringing, either lines only or lines+stations Relay Contact Rating .
  • Page 59 Tone Commander 1030/1560 Installation Instructions Installer Programmable Features Abandoned Ring Time ..2 - 10 sec Recall Rings ..1 - 9 rings, or no recall Pickup Code Sequence ..first or last Dialing Speed .

  • Page 60: Maintenance

    Operational Checkout It is a suggested operating practice for an attendant to periodically check all active lines on the 1030/1560 for the ability to receive and "break" dial tone. Recommended Spare Parts On those occasions where components need to be replaced either due to troubleshooting procedure or obvious failure (i.e., smoke, inactivity, etc.), the stocking of spare parts is highly recommended.

  • Page 61: Service

    Tone Commander 1030/1560 Installation Instructions Service Repair of the Tone Commander 1030 and 1560 must be done by Tone Commander. Prior to equipment removal, call Tone Commander Customer Technical Support for assistance in determining the source of the problem. This critical action can often prevent needless removal of equipment and subsequent customer inconvenience.

  • Page 62: Fcc Requirements

    The 1030 and 1560 are hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations. If you have trouble with the 1030 or 1560, please contact us at the address listed on the back of this manual for information on obtaining service or repairs. The telephone company may ask that you disconnect the 1030 or 1560 from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

  • Page 63: Industry Canada Requirements

    Tone Commander 1030/1560 Installation Instructions Industry Canada Requirements The Industry Canada label identifies certified equipment. The certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. Industry Canada does not guarantee the equipment will operate to a user's satisfaction.
  • Page 64 Tone Commander 1030/1560 Installation Instructions Page 64 13-102360 Rev. H...

  • Page 65: Configuration Sheets

    Tone Commander 1030/1560 Installation Instructions 1030/1560 Configuration Sheet System Programmable Features STATION DIAL PAD AVAILABLE DEFAULT FEATURE ACTUAL VALUE KEYS VALUES VALUE ‘ABANDON’ 2 - 9 sec, 2 - 9, 0 Ring Time 10 sec ‘RECALL ’ 1 - 9 rings,...
  • Page 66 Tone Commander 1030/1560 Installation Instructions 1030/1560 Configuration Sheet Line Programmable Features (Default settings for all lines are shown in BOLD ITALICS.) PRIV. MUSIC RING ANS. LINE NAME I.D. WHEN DELAY BUSY HOLD LINE SPECIAL USAGE KEY TELEPHONE RINGING, NUMBERS •...
  • Page 67 Tone Commander 1030/1560 Installation Instructions 1030/1560 Configuration Sheet DSS Keys 1-30 DSS keys are numbered vertically on the console. STATION STATION USER NAME USER NAME NUMBER NUMBER 13-102360 Rev. H Page 67...
  • Page 68 Tone Commander 1030/1560 Installation Instructions 1560 Configuration Sheet DSS Keys 31-60 DSS keys are numbered vertically on the console. Stations 31-60 are on the lower halves of the DSS keys, and are accessed by first pressing SHIFT. STATION STATION USER NAME...

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