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Tone Commander 524 Installation Instructions Manual

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11609 49th Place West
Mukilteo, WA 98275-4255
Phone: (800) 524-0024 (425) 349-1000
Fax: (425) 349-1010
www.tonecommander.com
524
Installation
Instructions
13-102408 Rev. H
June 2001

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  • Page 1 11609 49th Place West Mukilteo, WA 98275-4255 Phone: (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.com Installation Instructions 13-102408 Rev. H June 2001...
  • Page 2 Changes in this revision – · removed references to Message Waiting Interfaces and Voice Announce © 2001, Tone Commander Systems, Inc. All rights reserved. Printed in USA Tone Commander is a registered trademark of Tone Commander Systems, Inc. Page 2 13-102408 Rev. H...

  • Page 3: Table Of Contents

    524 Specifications ........

  • Page 4: Introduction

    Tone Commander 524 Installation Instructions Introduction The Tone Commander 524 is a call processing console for use in receptionist or departmental attendant positions, with Centrex or PABX systems. Five line keys are provided for LDN (listed directory number) terminations or call processing loops. Up to 24 stations may be monitored for status. Autodialing is available for each station.

  • Page 5: Ordering Equipment

    Required for each 524 system q (1) 524 Central Processing Unit (equipped for 5 attendant lines, 24 stations, 2 consoles) q (1) 524 console for each attendant position (2 max.) Required to provide Paging service...

  • Page 6: Ordering Lines

    Tone Commander 524 Installation Instructions 2. Ordering Lines IMPORTANT – The line features listed below are required for proper operation of the 524 console. Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features.

  • Page 7: Site Preparation

    Reference Grounding Reference grounding of the 524 system is necessary for proper operation. This ground should be referenced to within 3 volts of telco ground. Attendant Consoles The consoles should be installed in a clear work space and away from plants that require frequent watering or counters that tempt the placement of beverages.

  • Page 8: Configuration Sheet Preparation

    Tone Commander 524 Installation Instructions 4. Configuration Sheet Preparation Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be completed with the information listed below. Please leave the Configuration Sheets on site.
  • Page 9 Tone Commander 524 Installation Instructions 524 Configuration Sheet System Programmable Features STATION DIAL PAD AVAILABLE DEFAULT FEATURE ACTUAL VALUE KEYS VALUES VALUE ‘ABANDON’ 2 - 9 sec, 2 - 9, 0 Ring Time 10 sec ‘RECALL ’ 1 - 9 rings,...
  • Page 10 Tone Commander 524 Installation Instructions 524 Configuration Sheet Line Programmable Features (Default settings for all lines are shown in BOLD ITALICS.) PRIV. MUSIC RING ANS. WHEN DELAY BUSY HOLD LINE LINE NAME I.D. TELEPHONE RINGING, NUMBERS PAGE KEY DELAY, RINGS...

  • Page 11: Dss Keys

    Tone Commander 524 Installation Instructions 524 Configuration Sheet DSS Keys DSS keys are numbered vertically on the console. STATION STATION USER NAME USER NAME NUMBER NUMBER FD4710 John F FD4737 Phillip R FD4719 Bill Jones FD4736 Mary S FD4729 Jill K...

  • Page 12: Installation

    4. Use caution when installing or modifying telephone lines. Contents of Shipping Boxes The Tone Commander 524 system is shipped in two boxes: one for the console, and one for the central processing unit (CPU). Please compare the contents of these boxes with the lists below. Contact your distributor if any items are missing or damaged.

  • Page 13: Cpu Installation

    Tone Commander 524 Installation Instructions CPU Installation Mounting CPU and Blocks Refer to Figure 5. 1. Fasten a plywood sheet to the wall with hardware suitable for the wall material. 2. Using the supplied mounting template, mark and pre-drill the mounting holes for the CPU.
  • Page 14 Tone Commander 524 Installation Instructions Reference Grounding Reference grounding of the 524 is necessary for proper operation. Connect telco or PABX ground to the GRD pin on the bottom right of CPU block #1. DO NOT connect this reference ground to the CPU's...

  • Page 15: Station Connections

    Connect a test telephone to each line; verify the presence of dial tone, and break dial tone by dialing a number. The 524 allows DTMF tone dialing only – refer to the Telco/PABX Requirements section. Test any additional features ordered with the lines. Open circuit voltage must be approximately 48 volts.
  • Page 16 Tone Commander 524 Installation Instructions Figure 5 Page 16 13-102408 Rev. H...
  • Page 17 Tone Commander 524 Installation Instructions CONNECTOR #1 PIN NO. WIRE COLOR DESIGNATION (left side of block unused) (right) 26 · · · · · · · WHT-BLU · · · · · · · – · · · · · · · · · · 1TN 1 ·...
  • Page 18 Tone Commander 524 Installation Instructions CONNECTOR #2 CONNECTOR #3 PIN NO. WIRE COLOR DESIGNATION DESIGNATION (left) (right) 26 · · · · · · · WHT-BLU · · · · · · · T1 · · · · · · · · · · · T16 1 ·...

  • Page 19: Console Cable Installation

    Tone Commander 524 Installation Instructions Console Cable Installation Figure 6 Wall Wall Jack Console #1 Console #2 Typical 3 Pair (actual Jack Typical Designation Designation Console Cable wire color) Pinout Wire Color (connector 1) (connector 1) Wire Color 1C3 (WHT-GRN)
  • Page 20 1. Install two 6 position, 6 contact modular telephone jacks within 6 feet of the console. 2. Label the jacks "524 voice/data" and "524 power". 3. Connect a 3 pair cable to each jack and run them to the equipment room.

  • Page 21: Console Installation

    · Installed the console cables and jacks · Assembled and connected the console(s) It is a good idea to briefly test the operation of the 524 before proceeding with installation or programming. 1. Plug the CPU into a power outlet.
  • Page 22 Tone Commander 524 Installation Instructions B.The console should emit two triple beeps, then briefly display "524 OK". If these indications are not observed, check both voice/data and power cabling. 2. Repeat step 1 at attendant position #2, if the system is so equipped.

  • Page 23: Cpu Option Switches

    Tone Commander 524 Installation Instructions Ring Trip and Imbalance Testing 1. Dial the number of the line to be tested from another station. The associated line lamp will flash slowly. The associated line lamp will flash quickly, if the line has been optioned for ring delay.

  • Page 24: Optional Equipment Installation

    Tone Commander 524 Installation Instructions SWITCH FUNCTION OFF – Autodial Program unlocked ON – Autodial Program locked OFF – Configuration Program unlocked ON – Configuration Program locked OFF – Name Program unlocked ON – Name Program locked not used must be OFF!
  • Page 25 Power is derived from the 524 CPU. Paging can be connected to any spare line key on the 524. Refer to the PA-24 Paging/Chime Module Installation Instructions, doc. #13-102595.

  • Page 26: Configuration Programming

    Tone Commander 524 Installation Instructions Configuration Programming Various network interface and operation parameters are programmable by the installer, allowing compatibility with a wide variety of central offices and PABXs. The system is pre-programmed at the factory; many installations will require few changes to these values. Programming is retained in the CPU's memory when power is disconnected.

  • Page 27: Using Configuration Programming Mode

    Tone Commander 524 Installation Instructions Using Configuration Programming Mode The configuration programming mode must be entered prior to attempting any of the following programming procedures. Enter this mode only when the console is idle, i.e., no calls are in progress or on hold and the time of day is displayed.
  • Page 28 Tone Commander 524 Installation Instructions Figure 11 – 524 Console Keys Page 28 13-102408 Rev. H...

  • Page 29: Programming System-Wide Features

    Tone Commander 524 Installation Instructions Programming System-Wide Features Timing Parameters · Press HOLD, then TRANSFER, then RELEASE, then C (2) on the dial pad to enter configuration programming mode. "CONFIGURE PROG" will be displayed. · Press a DSS key to select the feature to be programmed.
  • Page 30 Tone Commander 524 Installation Instructions Timing values listed in the following tables are nominal, and may differ slightly from the actual values. Shaded values are factory defaults. Abandoned Ring Time DSS key to select feature: A Dial Pad Key Available Values...
  • Page 31 Tone Commander 524 Installation Instructions Pickup Code Sequence DSS key to select feature: C Dial Pad Key Available Values Default value: first first (before station #) This parameter determines when the console inserts the Directed Call Pickup code during a station call pickup dialing last sequence, as required by the telephone system.
  • Page 32 Tone Commander 524 Installation Instructions Hookflash Time DSS key to select feature: F Dial Pad Key Available Values Default value: 600 ms 500 ms 600 ms This parameter sets the length of a timed hookflash generated during call transfer and autodial operations. The default value is 700 ms adequate for most systems.
  • Page 33 Tone Commander 524 Installation Instructions Hold Recall Time DSS key to select feature: H Dial Pad Key Available Values Default value: 90 sec 30 sec 40 sec Calls on console hold longer than the Hold Recall Time will recall the console.
  • Page 34 Tone Commander 524 Installation Instructions Queue Priority DSS key to select feature: K (per console) Dial Pad Key Available Values Default value: FIFO stations only stations, then lines Calls are queued for attendant processing in the order received. The first call in queue is shown in the display.

  • Page 35: Special Feature Key Assignment

    Tone Commander 524 Installation Instructions Special Feature Key Assignment Spare line keys may be programmed to activate special features. Such usage precludes the connection of lines to these positions. Be sure to identify the keys with the supplied key cap labels.

  • Page 36: Programming Features Selectable Per Line

    Tone Commander 524 Installation Instructions Programming Features Selectable Per Line The following programmable features do not apply to line keys that have been programmed for Page. · Press HOLD, then TRANSFER, then RELEASE, then C (2) on the dial pad to enter configuration programming mode.
  • Page 37 Tone Commander 524 Installation Instructions Music On Hold DSS key to select feature: Q Default Value for each line: on This selects whether the external music source will be connected to a line that is on hold at the console (hard hold, not Centrex hold).

  • Page 38: Dss/Autodial Number Programming

    PAUSE is used if a delay is required during dialing, for example to access a voice mailbox. Pause, flash, and dial tone detect times can be changed from the 524 configuration programming mode. IMPORTANT – The first entry of a dialing routine for any key to be used for DSS operation must be a FLASH (F).

  • Page 39: Pickup Key Programming

    Tone Commander 524 Installation Instructions For example, to program a DSS key to dial a hookflash, wait for dial tone, then dial station 5314: Figure 13 Pick Up Key Programming The PICK UP key programming procedure is similar to that for DSS keys. Press PICK UP instead of selecting a DSS key, then proceed as illustrated below.

  • Page 40: Name Display Programming

    Tone Commander 524 Installation Instructions Name Display Programming Any DSS/Autodial key to be programmed with a name display must already be programmed for autodialing; autodial programming may be changed without reprogramming the DSS name display. This restriction does not apply to line keys, since they cannot be programmed for autodialing.

  • Page 41: Ring Delay Programming

    Tone Commander 524 Installation Instructions For example, to program the name "Smith" to be displayed when station #4 is ringing: Figure 15 Ring Delay Programming Checking Ring Delays · Press RING DELAY twice. The lamp above the key will flash, and "RING DELAY CHECK" will be displayed.

  • Page 42: Time Of Day Clock

    Tone Commander 524 Installation Instructions Setting Ring Delays · Press RING DELAY once. Dial Pad Key Available Values The lamp above the key will light steadily, and “RING DELAY PROG” will be displayed. 1 ring · Using the dial pad, enter the number of rings to delay before...

  • Page 43: System Description

    The factory-provided hearing aid compatible handset utilizes an electret (carbon clone) element. Tone Commander consoles are designed to provide superior operating capabilities in any working environment.

  • Page 44: Central Processing Unit (Cpu)

    Page key. When this is done, the selected line position will be conditioned to operate with either 48 VDC or 24 VDC battery feed circuits, the latter being typical of most paging adapters. The PA-24 can be powered directly from the 524 CPU. Page 44...

  • Page 45: Console Features

    Dial Pad DTMF Dialing The 524 console is equipped with a standard 12 button dial pad. The various tones will persist as long as the desired key is pressed if fast dialing speed (10 digits/sec.) has been selected during configuration programming.
  • Page 46 Tone Commander 524 Installation Instructions Handset Jack Connection A four pin modular jack is located on the left side of the console. Handset A K-type, hearing aid compatible handset with electret transmitter is provided with the console. Direct Line Access Each line is accessible via a dedicated key for answering, holding, transferring and originating calls.

  • Page 47: Telco/Pabx Requirements

    Required Attendant Line Features 1. Touch Tone Dialing – all manual or auto dialing from the 524 console is DTMF. 2. Station Call Transfer – to use the Transfer key or the programmable FLASH command while autodialing to transfer incoming calls. Typically, inbound calls are transferred by "hookflashing", receiving new dial tone, then dialing the desired station.

  • Page 48: Compatibility With Other Products

    36. Required Station Feature Call Pickup – all station lines monitored by the 524 must be assigned to a Call Pickup Group. IMPORTANT – Call Forward - No Answer is not recommended because it conflicts with, and may defeat, the operation of the 524 Ring Delay and Name Display features.

  • Page 49: 524 Specifications

    Tone Commander 524 Installation Instructions 524 Specifications All values listed in this section are nominal, and may differ from the actual values. Central Office Interface Line Capacity ..5 lines Local Telco Ground and CPU Ground Differential .
  • Page 50 Tone Commander 524 Installation Instructions Power Requirements CPU ....117 VAC ±10%, 60 Hz, @ 30 VA max. Console ... . . power supplied by CPU Fuses CPU .
  • Page 51 Tone Commander 524 Installation Instructions Music on Hold..on or off (selectable per line) Special Feature Keys ..Page (may be assigned to any spare line key) Attendant Programmable Features Ring Delays .

  • Page 52: Maintenance

    Operational Checkout It is a suggested operating practice for an attendant to periodically check all active lines on the 524 for the ability to receive and "break" dial tone. Recommended Spare Parts On those occasions where components need to be replaced either due to troubleshooting procedure or obvious failure (i.e., smoke, inactivity, etc.), the stocking of spare parts is highly recommended.

  • Page 53: Service

    Tone Commander 524 Installation Instructions Service Repair of the Tone Commander 524 must be done by Tone Commander. Prior to equipment removal, call Tone Commander Technical Support for assistance in determining the source of the problem. This critical action can often prevent needless removal of equipment and subsequent customer inconvenience.

  • Page 54: Fcc Requirements

    The 524 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations. If you have trouble with the 524 please contact us at the address listed on the back of this manual for information on obtaining service or repairs. The telephone company may ask that you disconnect the 524 from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

  • Page 55: Industry Canada Requirements

    Tone Commander 524 Installation Instructions Industry Canada Requirements The Industry Canada label identifies certified equipment. The certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. Industry Canada does not guarantee the equipment will operate to a user's satisfaction.
  • Page 56 Tone Commander 524 Installation Instructions Page 56 13-102408 Rev. H...
  • Page 57 Tone Commander 524 Installation Instructions 524 Configuration Sheet System Programmable Features STATION DIAL PAD AVAILABLE DEFAULT FEATURE ACTUAL VALUE KEYS VALUES VALUE ‘ABANDON’ 2 - 9 sec, 2 - 9, 0 Ring Time 10 sec ‘RECALL ’ 1 - 9 rings,...

  • Page 58: Configuration Sheets

    Tone Commander 524 Installation Instructions 524 Configuration Sheet Line Programmable Features (Default settings for all lines are shown in BOLD ITALICS.) PRIV. MUSIC RING ANS. WHEN DELAY BUSY HOLD LINE LINE NAME I.D. TELEPHONE RINGING, NUMBERS PAGE KEY DELAY, RINGS Page 58 13-102408 Rev.
  • Page 59 Tone Commander 524 Installation Instructions 524 Configuration Sheet DSS Keys DSS keys are numbered vertically on the console. STATION STATION USER NAME USER NAME NUMBER NUMBER 13-102408 Rev. H Page 59...
  • Page 60 Tone Commander 524 Installation Instructions Page 60 13-102408 Rev. H...

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