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Tone Commander 30e120 Attendant's Manual

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30e120
Attendant's Guide

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Summary of Contents for Tone Commander 30e120

  • Page 1 30e120 Attendant’s Guide...

  • Page 3: Table Of Contents

    Using a Headset ..... . 30 Console Care ......30 Tone Commander 30e120 Attendant’s Guide...

  • Page 4: Fcc Warning

    Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Tone Commander 30e120 Attendant’s Guide...

  • Page 5: Introduction

    Introduction The Tone Commander 30e console provides an easy to use answering position for Centrex or PABX lines. Calls may be put on hold or transferred from the console. Your system may have up to four attendant positions. The companion 120 BLF/DSS console adds autodialing, message waiting light control, and station status display for up to 120 stations.

  • Page 6: Buttons And Indicators

    DSS buttons. (see page 6) VOLUME BUTTONS adjust the volume of the console’s ringer and handset receiver. (see page 21) CALL DIAL PAD PROCESSING used for dialing BUTTONS and accessing system features. (see page 6) Tone Commander 30e120 Attendant’s Guide...

  • Page 7: 120 Console

    120 Console BUTTONS (see page 4) Tone Commander 30e120 Attendant’s Guide...

  • Page 8: Line Buttons

    – call is ringing at both the station and the console on steady – station is busy; also indicates a waiting message after the MESSAGE button has been pressed. flickering – station has been selected for DSS dialing Tone Commander 30e120 Attendant’s Guide...

  • Page 9: Indicator Light Flash Rates

    = light on = light off Tone Commander 30e120 Attendant’s Guide...

  • Page 10: Call Processing Buttons

    SHIFT button again. The lights beside the button indicate which group of stations is currently selected. Tone Commander 30e120 Attendant’s Guide...

  • Page 11: Console Ringing

    The display will show the source of the oldest ringing call. The number of additional calls waiting to be answered is shown on the right side of the display. RNG LIZ BARRETT an unanswered call ringing at a station, with three additional ringing calls Tone Commander 30e120 Attendant’s Guide...
  • Page 12 # call that has been parked too long (see page 15 for call parking instructions) Optional display for monitored P-phone stations: forwarded-from name or # ringing forwarded call Tone Commander 30e120 Attendant’s Guide...

  • Page 13: Operation

    Press the line button for the ringing line. To answer (pick up) a ringing station call not shown in the display: a Press PICK UP. a Press the DSS button for the ringing station. Tone Commander 30e120 Attendant’s Guide...

  • Page 14: Transferring Calls

    120 console or have no DSS button programmed for the desired station. The various call transfer procedures differ slightly, and are described below. Tone Commander 30e120 Attendant’s Guide...
  • Page 15 To override the station busy condition, refer to page 14. BUSY – station is busy, dialing not allowed Dialing is automatically canceled. You will remain connected to the caller. To override the station busy condition, refer to page 14. Tone Commander 30e120 Attendant’s Guide...
  • Page 16 – ready to camp on to a busy station Press the TRANSFER button to cancel dialing and return to the calling party. BUSY – station is busy, dialing not allowed Dialing is automatically canceled. You will remain connected to the caller. Tone Commander 30e120 Attendant’s Guide...
  • Page 17 If yes, press the RELEASE button. If no, press the TRANSFER button, wait to be reconnected to the calling party, then press the TRANSFER button again to disconnect the called station. Tone Commander 30e120 Attendant’s Guide...

  • Page 18: Busy Override

    To place a call on hold: a Press the HOLD button. Answer or place another call. The first call is automatically placed on hold. Calls that are on hold longer than a preset time will ring at the console. Tone Commander 30e120 Attendant’s Guide...

  • Page 19: Parking Calls

    Fred Smith was answered on line 227, the call would be announced as “Fred Smith, call on w0227.” a Press the RELEASE button when finished paging. Calls that are parked longer than a preset time will ring at the console. Tone Commander 30e120 Attendant’s Guide...

  • Page 20: Announcing Calls

    Press the PAGE button. The outside line is put on hold. PAGE 3:18 a Announce the call. a Press the RELEASE button to disconnect from the page. The outside line will remain on hold. Tone Commander 30e120 Attendant’s Guide...

  • Page 21: Message Waiting

    Press the MESSAGE button to return to normal console operation (the console will automatically exit five seconds after the last keypress). Tone Commander 30e120 Attendant’s Guide...

  • Page 22: Call Release

    To call a station: a Press the DSS button for the desired station. Press an idle line button, then dial the station number with the dial pad. Tone Commander 30e120 Attendant’s Guide...

  • Page 23: Night Service

    To resume normal daytime operation: a Press the NIGHT button. The light above the NIGHT button will turn off. 6:30 Night Service can be turned off with the QUICK MODE button. Daytime operation will resume with Quick Mode activated. Tone Commander 30e120 Attendant’s Guide...

  • Page 24: Quick Mode

    To deactivate Quick Mode: a Press the QUICK MODE button. The lights above the button will turn off. The NIGHT button will deactivate Quick Mode when activating night bells or night transfer. Tone Commander 30e120 Attendant’s Guide...

  • Page 25: Adjusting The Handset Volume

    While not connected to a call, press the VOL l l l l or VOL button. VOL k k k k The console will beep with the new ringer volume setting, and the display will show the relative volume level. {{{}___ VOLUME Tone Commander 30e120 Attendant’s Guide...

  • Page 26: Setting The Clock

    Enter the time in 12-hour format using the dial pad. The display will show the time entered. The console has no AM/PM indication. (Hour values less than 10 must be preceded by a “0” digit.) The time set mode will be exited automatically. Tone Commander 30e120 Attendant’s Guide...

  • Page 27: Ring Delays

    The display will show the ring delay setting for each DSS or line button pressed. STATION 23-5 a To exit ring delay check mode, press the RING DELAY button again (the console will automatically exit one minute after the last keypress). Tone Commander 30e120 Attendant’s Guide...
  • Page 28 # on the dial pad instead of a DSS button. ALL DELAY - 4 a To exit ring delay set mode, press the RING DELAY button again (the console will automatically exit one minute after the last keypress). Tone Commander 30e120 Attendant’s Guide...

  • Page 29: Console Statistics

    – total number of unanswered calls MSGS – total number of message lamps turned on a Press the RELEASE button to exit console statistics mode (the console will automatically exit one minute after the last keypress). Tone Commander 30e120 Attendant’s Guide...

  • Page 30: Dss/Autodial Setup

    Dialing routines, where the first entry is not a FLASH, will operate as Autodialing buttons. Example: D9D5551982 A switch inside the Central Processing Unit may be set to prevent autodial programming changes. Consult with your installer if you cannot program autodial numbers. Tone Commander 30e120 Attendant’s Guide...
  • Page 31 (or wait for automatic exit). NOTE – Systems with multiple attendant positions have a single set of DSS/Autodial numbers shared by all consoles. Numbers may be programmed from any attendant position. Tone Commander 30e120 Attendant’s Guide...

  • Page 32: Name Display Setup

    The station or line status light will turn on. a If the selected button is currently programmed, the name will be displayed. If you do not want to change the currently programmed name, press HOLD, then select another DSS or line button. Tone Commander 30e120 Attendant’s Guide...
  • Page 33 Press RELEASE to exit autodial programming mode (or wait for automatic exit). NOTE – Systems with multiple attendant positions have a single set of names shared by all consoles. Name displays may be programmed from any attendant position. Tone Commander 30e120 Attendant’s Guide...

  • Page 34: Using A Headset

    Commander if you have any questions regarding headset compatibility. Console Care Your Tone Commander console is easy to care for. There are no specific maintenance requirements. Never attempt to clean the console by spraying it with cleaners. Do not use solvents or abrasive substances – harm to the console finish may result.
  • Page 36 14-280162 Rev. F ©2000 11609 49th Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.com...

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