Tone Commander 8810 User Manual
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Tone Commander 8810 User Manual

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ISDN Telephone
User Guide

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  • Page 1 8810 ISDN Telephone User Guide...

  • Page 3: Table Of Contents

    Setting the Time and Date ..............26 Setting Up Multifunction and Voice Mail Keys ........27 Setting Up the Call Directory ............39 Personal Ringing Options ..............44 Call Preference Options ..............47 Handset/Headset Configuration ............48 Tone Commander 8810 User Guide...
  • Page 4 Adjusting the Display Contrast ............49 Setting a Call Log Password ............50 Appendix A User Options Menu Tree ..........53 Appendix B Warranty and Service ..........55 Appendix C UL/FCC Statements ............ 56 Tone Commander 8810 User Guide...

  • Page 5: Introduction

    Introduction Tone Commander 8810 ISDN Telephone is an easy to use multiline terminal with advanced automatic setup capabilities. Features of the 8810 include: • AutoSPID and • Automatic Switch Type Parameter Download Detection • Call Log • Ringing Control for Shared Lines •...

  • Page 6: Controls And Indicators

    2) Multifunction Keys – select call appearances, activate network features, or dial personal speed dial numbers. Red and green indicators on the keys show call appearance and feature status. The optional 8030X Button Expansion Module provides 30 additional multifunction keys. Tone Commander 8810 User Guide...
  • Page 7 7) SETUP Key – enters Setup Mode (page 25). 8) INFO Key – displays version and configuration information about the 8810 and installed options. The Local Inspect function can be accessed from this key (page 21). 9) DIR (Directory) Key displays the Call Directory (page 16).
  • Page 8 22) Microphone – used for hands-free (speakerphone) calling; located under the right front corner of the telephone. 23) Telephone Identification Label Area – indented area for a directory number label. Use ½” x 1¾” adhesive labels (Avery 8167 / 5267 or equivalent). Tone Commander 8810 User Guide...

  • Page 9: Display

    Display Call information, multifunction key labels, time and date, and other information is shown on the 8810 display. The example below is a typical display of call activity. Other information, shown throughout this manual, is displayed when using the Call Directory, the Call Log, the Info display, and when viewing or changing various setup options.

  • Page 10: Operation

    The call duration timer begins when you are connected. Hot Key Dialing Begin dialing by pressing a dial pad key while on-hook. An idle call appearance, if available, will be selected automatically. Tone Commander 8810 User Guide...

  • Page 11: Last Number Redial

    Press an idle DSS key to dial the selected station number. If the station associated with the DSS key is ringing, the call appearance will be answered. Any Call Appearance/Directory Number key can be programmed as a DSS key – see page 28. Tone Commander 8810 User Guide...

  • Page 12: Answering A Call

    SPKR key. Ringing Control The Ringing Control option (page 46) determines how calls ring at your telephone. Individual call appearances can be set to always ring, never ring, or ring after a delay. Tone Commander 8810 User Guide...

  • Page 13: Bridging A Shared Call Appearance

    Press the HOLD key or another Call Appearance key to place the currently connected call on hold. The held Call Appearance indicator will wink with a green light. Press the held Call Appearance key to return to the call. Tone Commander 8810 User Guide...

  • Page 14: Transferring Calls

    CONF The current call is placed on hold and an idle call appearance is automatically selected. The indicator lights. CONF Dial the party you wish to add to the conference. Tone Commander 8810 User Guide...

  • Page 15: Terminating A Conference

    Replace the handset, press the SPKR key, or press the key to terminate a conference, removing you and HEADSET all other parties. Depending on your network configuration, other parties in the conference may remain connected or be disconnected. Tone Commander 8810 User Guide...

  • Page 16: Using Network Features

    Press the VMAIL key retrieve voice mail messages – see page 20. Voice mail services are provided by your telephone company; consult your service provider for the access number and operation instructions. Tone Commander 8810 User Guide...

  • Page 17: Using The Call Log

    The display will show the calling party number, called number (or name if the call appearance key has been labeled), call appearance number that the call was received on, time and date of the call, and the call duration. Tone Commander 8810 User Guide...
  • Page 18 UNANS will appear in the display. You can select UNANS to enter directly into the Unanswered call log. After you have viewed the unanswered call log, the UNANS display indication will clear until new calls are received. Tone Commander 8810 User Guide...
  • Page 19 Add any required prefixes, such as ‘9’ for outside line access and ‘1’ for long distance, and then press the softkey under the directory number to dial the digits displayed. 3=91 9995551234 Tone Commander 8810 User Guide...

  • Page 20: Using The Call Directory

    Press the multifunction key that is next to the number you want to dial. To exit the Call Directory, press the OK key or the DIR key. To add or change directory entries, see page 39. Tone Commander 8810 User Guide...

  • Page 21: Using The Speakerphone

    The microphone is located at the right front corner of the telephone. For proper speakerphone operation, make sure that the telephone is placed directly on a hard surface, and the microphone is unobstructed. Tone Commander 8810 User Guide...

  • Page 22: Using Voice Announce

    CAUTION – If Call Announce is enabled for a calling directory number, the caller should not transfer calls unscreened (blind) to your telephone, otherwise the transferred call will be answered using Voice Announce. Tone Commander 8810 User Guide...

  • Page 23: Using A Headset

    When the volume is at the lowest setting, the phone will display "RINGER OFF" when idle. RINGER OFF (VOL^ = ON) UNANS REDIAL Press the Volume Up key while you are not on a call to enable the ringer. Tone Commander 8810 User Guide...

  • Page 24: Using Voice Mail

    To switch between the voice mail menu display and the normal active call display, press the VMAIL key. When finished, terminate the voice mail call by hanging up the handset, pressing the SPKR key, or pressing the HEADSET key. Tone Commander 8810 User Guide...

  • Page 25: Displaying Telephone Information

    KEYS MESSAGE The Info screen also provides a shortcut to the Local Inspect function – please refer to the 8810 Installation Instructions doc. #13-280118. Press the INFO key again or lift the handset to return to the normal active call display.

  • Page 26: User Options

    If your telephone includes an 8030X Button Expansion Module, use the double-width stand supplied with the 8030X. Tone Commander 8810 User Guide...
  • Page 27 Low Desktop Position High Desktop Position Tone Commander 8810 User Guide...

  • Page 28: Handset Retainer Clip

    Pull out the clip as shown, rotate the clip 180°, and then re-insert the clip. The tab should protrude into the hookswitch area. Tone Commander 8810 User Guide...

  • Page 29: Labeling Keys

    Labeling Keys Multifunction keys on the 8810 are labeled on the display screen – see page 29. 8030X label templates for Microsoft Word can be downloaded from www.tonecommander.com. If your telephone is equipped with an 8001TA or 8003TA Terminal Adapter, you can use the 8610/8620/8810 User Setup Program to set up key labels, Speed Dial keys, Voice Mail Menu keys, and the Call Directory using a Windows PC interface.

  • Page 30: Setting The Time And Date

    The Right Arrow key moves the cursor to the right. When all changes have been made, press the OK key to return to the User Options menu or press the SETUP key to exit Setup Mode. Tone Commander 8810 User Guide...

  • Page 31: Setting Up Multifunction And Voice Mail Keys

    Speed Dial – enter a dialing string for one-button speed dialing. Voice Mail – customize dialing strings and labels for the voice mail menu keys, and customize the dialing string for the key. VMAIL Programming procedures for each key type are described below. Tone Commander 8810 User Guide...

  • Page 32: Dss Keys

    P character. The first pause in a dial string will delay dialing until the call is answered; additional pauses delay dialing for one second. Enter multiple pauses to increase the delay time. Tone Commander 8810 User Guide...
  • Page 33 Arrow key to move to the next character position. After entering a character or number, the flashing cursor will advance to the next character. Press the Left or Right Arrow key if you want to manually move to another character position. Tone Commander 8810 User Guide...
  • Page 34 Select LABEL to enter a predefined or customized key label – see page 29. Press the OK key to return to the key selection menu. Tone Commander 8810 User Guide...

  • Page 35: Speed Dial Keys

    If you need to make corrections while entering numbers, select BKSP (backspace) to delete the previous digit. CLEAR removes all digits, allowing you to start over. A Speed Dial key will revert to 'Unused' if saved with a cleared dial string. Tone Commander 8810 User Guide...
  • Page 36 Key Labels Select LABEL to enter a customized key label – see page 29. When the feature activator code and label have been entered, press the OK key to return to the key selection menu. Tone Commander 8810 User Guide...
  • Page 37 – see page 31. 5551234 <BKSP CLEAR PAUSE LABEL Select CLEAR to remove the dialing string. The key is converted to an Unused key. <BKSP PAUSE LABEL Press the OK key to return to the key selection menu. Tone Commander 8810 User Guide...

  • Page 38: Voice Mail Access

    If you need to make corrections while entering numbers, select ◄BKSP (backspace) to delete the previous digit. CLEAR removes all digits, allowing you to start over. When all digits have been entered, press the OK key. Tone Commander 8810 User Guide...
  • Page 39 37) to enter message playback mode. Consult your voice mail user’s guide for the required code. Press the OK key to select a preset and exit this menu. Presets are listed in the tables on the following page. Tone Commander 8810 User Guide...
  • Page 40 PLAY/PLAY NEXT PLAY/REPLAY REWIND REWIND ∗ PAUSE/RESUME PAUSE/RESUME FAST-FORWARD FAST-FORWARD ENVELOPE INFO ENVELOPE INFO SAVE MESSAGE SAVE MESSAGE ∗ 8 SPEED UP FASTER ∗ 3 NORMAL SPEED SLOWER ∗ CANCEL/EXIT EXIT MAILBOX ERASE MESSAGE ERASE MESSAGE Tone Commander 8810 User Guide...
  • Page 41 Function access codes for voice mail systems are typically one or two digits, although you can enter up to 24 digits per key. Multiple functions can be combined on a single key. Press the OK key after entering the new code. Tone Commander 8810 User Guide...
  • Page 42 Press the first key that you want to swap. The selected key’s indicator will alternately flash red and green. CANCEL aborts the swap operation. SET NEW LOCATION CANCEL Press the key for the new position, or select CANCEL to exit without swapping. Tone Commander 8810 User Guide...

  • Page 43: Setting Up The Call Directory

    To see a different Call Directory page, select a page by pressing a dial pad key (1-9, or 0 for page 10), or press the Up Arrow or Down Arrow key until the desired page is displayed. Tone Commander 8810 User Guide...
  • Page 44 The number can be programmed with up to 24 digits including 0-9, #, , and "Pause". “Smart” pauses are entered with the PAUSE softkey, and are shown in the display as a P character. The first pause in a dial Tone Commander 8810 User Guide...
  • Page 45 To return to the name entry screen after entering the number, or select NAME. When finished editing this entry, press the OK key to return to the main Call Directory menu. DIRECTORY PAGE 1 VIEW EDIT SORT SWAP Tone Commander 8810 User Guide...

  • Page 46: Deleting A Directory Entry

    Press the key for the new position, or select CANCEL to exit without swapping. You can move an entry to another page by first selecting the new page with the dial pad or Up/Down Arrow keys. Tone Commander 8810 User Guide...

  • Page 47: Sorting Directory Entries

    Select sorting by FIRST name or LAST name. SORT PAGE1 BY FIRST NAME START CANCEL Select START to perform the sort, or CANCEL to exit without sorting. Press the OK key or the DIR key when finished viewing or changing directory entries. Tone Commander 8810 User Guide...

  • Page 48: Personal Ringing Options

    ALL (if shown in the display), and then press a dial pad key (1-8) to select a ringing tone and hear a sample of the tone. RINGING TONE=6 ALL KEYS KEYPAD 1-8 OR LINE KEY Tone Commander 8810 User Guide...
  • Page 49 The current off-hook ringing setting will be displayed. OFFHOOK RING=SINGLE NORMAL SINGLE Select NORMAL or SINGLE to change the setting. Press the OK key to return to the Personal Ringing menu or press the SETUP key to exit Setup Mode. Tone Commander 8810 User Guide...
  • Page 50 If you want to change the setting for the selected key, select ALWAYS, NEVER, or WAIT2-WAIT7. Press the OK key to return to the Personal Ringing menu or press the SETUP key to exit Setup Mode. Tone Commander 8810 User Guide...

  • Page 51: Call Preference Options

    ( SETUP → USER → ► → PREF) CALL PREFERENCE=RINGING RING IDLE NONE Select RING, IDLE, or NONE. Press the OK key to return to the User Options menu or press the SETUP key to exit Setup Mode. Tone Commander 8810 User Guide...

  • Page 52: Handset/Headset Configuration

    Separate preset receive levels are stored for handset and headset modes. Transmit volume level is not adjustable for the handset. Select VOICE. Select VOLUME. The display will show the current preset volume settings. VOLUME:RCV=04 XMT=05 RCV+ RCV- XMT+ XMT- Tone Commander 8810 User Guide...

  • Page 53: Adjusting The Display Contrast

    The display contrast will change, and a bar graph will show the new contrast setting. CONTRAST [█████ Press the OK key to return to the User Options menu or press the SETUP key to exit Setup Mode. Tone Commander 8810 User Guide...

  • Page 54: Setting A Call Log Password

    ENTER AGAIN: <BKSP Repeat the password when prompted to verify the new entry. Press the OK key. “PASSWORD SET” will be displayed to confirm the new password. PASSWORD SET Record your password for future reference. Tone Commander 8810 User Guide...
  • Page 55 SETUP What to do if you lose your password Contact your system administrator or call Tone Commander technical support at (800) 524-0024 in the event you misplace your password. You will need to report the serial number of your telephone to receive a new password.
  • Page 56 Tone Commander 8810 User Guide...

  • Page 57: Appendix A User Options Menu Tree

    (Octel Serenade, Octel 200/300, VMX) SRNADE (uReach) uRCH NONE (Call Directory) ............page 39 (View Directory Entries) VIEW (Add or Change Directory Entries) EDIT (Move Directory Entry to Another Key) MOVE (Edit Dialing String) NUMBER Tone Commander 8810 User Guide...
  • Page 58 ............page 48 (Handset) HAND (Headset) HEAD VOLUME (Receive Volume Up/Down) RCV+/- (Transmit Volume Up/Down, XMT+/- Headset only) (Display Contrast) DISPLY ..........page 49 (Increase Contrast) (Decrease Contrast) (Call Log Password) PASSWD ........page 50 SET, CLEAR Tone Commander 8810 User Guide...

  • Page 59: Appendix B Warranty And Service

    Systems, Inc. (Tone Commander) warrants its products to be free from defects in material and workmanship under conditions of normal use and service. Tone Commander shall, at its option, repair or replace any defective product which, in its opinion, has not been misused, damaged, or improperly installed.

  • Page 60: Appendix Cul/Fcc Statements

    13. Never push objects of any kind into this product through any openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on this product. Tone Commander 8810 User Guide...

  • Page 61: Save These Instructions

    16. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 17. Do not use the telephone to report a gas leak in the vicinity of the leak. SAVE THESE INSTRUCTIONS Tone Commander 8810 User Guide...

  • Page 62: Fcc Requirements

    The 8810 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations. If you have trouble with the 8810, please refer to the Troubleshooting section in this manual, or contact us at the address listed on the back of this manual for information on obtaining service or repairs.
  • Page 64 14-280196 Rev. D © 2010 11609 49th Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.com...

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