Tone Commander 6210 User Manual
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Tone Commander 6210 User Manual

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Summary of Contents for Tone Commander 6210

  • Page 1 6210 / 6220 User Manual...

  • Page 2: Table Of Contents

    Wall Mounting... 23 Configure the Set ... 24 Customize your Phone... 26 Label the Set ... 27 Installation Options ... 28 Installation Options Menu... 28 SPID Entry... 29 Parameter Download ... 30 Configuring Keys ... 30 Tone Commander 6210/6220 User Manual...
  • Page 3 Ordering ISDN Service ... 69 Recommended Button Assignments... 70 Appendix B Setup Menu Tree... 71 Appendix C Warranty and Service ... 75 Appendix D Specifications ... 76 Factory Default Settings... 77 Appendix E UL/FCC Statements ... 78 Tone Commander 6210/6220 User Manual...

  • Page 4: Introduction

    Introduction General Features ________________________ Tone Commander 6210 and 6220 ISDN Telephones are easy to use multiline terminals with advanced automatic setup capabilities. S/T and U interface models are available with 10 or 20 call appearances. The phones support either National ISDN or Lucent 5ESS Custom ISDN.

  • Page 5: Controls And Indicators

    Model Multifunction Keys 6210T 10 (40 with 6030X) 6220T 20 (50 with 6030X) 10 (40 with 6030X) 6210U 6220U 20 (50 with 6030X) Controls and Indicators __________________ Tone Commander 6210/6220 User Manual ISDN Connection...
  • Page 6 10) Mute Key – mutes the microphone when using the speakerphone or handset/headset. A red indicator on the key is lit when mute is active. Idle Tone Commander 6210/6220 User Manual Indication Green – flashing Green – on steady Green – winking Red –...
  • Page 7 11) Speaker Key – enables/disables the speakerphone. A green indicator on the key is lit when the speakerphone is in use. 12) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such as voice mail systems. The dial pad is used for number entry during setup.

  • Page 8: Operation

    Selecting a Call Appearance If the Call Preference option (page 61) is set to Idle or Ringing, your telephone will automatically select an idle call appearance when you go off-hook, or activate the speakerphone when you press a Speed Dial, DSS, REDIAL, dial pad, or UNANS-DIAL key while on-hook.

  • Page 9: Using Speed Dial Keys

    Using Speed Dial Keys Speed Dial keys automatically dial a series of up to 24 digits when pressed. If your telephone is on-hook, an idle call appearance will be selected before dialing. If you are already on a call, the digits will be dialed using DTMF tones on that call.

  • Page 10: Using Dss Keys

    Appearance key before going off-hook. Call Preference If the Call Preference option (page 61) is set to Ringing, your telephone will automatically answer the ringing call shown in the display when you lift the handset or press the Spkr key.

  • Page 11: Bridging A Shared Call Appearance

    Press the Hold key or another Call Appearance key to place the currently connected call on hold. The held call appearance indicator will wink with a green light. Press the held Call Appearance key to return to the call. Tone Commander 6210/6220 User Manual ________ ____...

  • Page 12: Conferencing A New Call

    The Conf indicator lights. Dial the party you wish to add to the conference. After the added party answers, press the Conf key to conference all parties together. Repeat the above steps to add another party. Tone Commander 6210/6220 User Manual...

  • Page 13: Terminating A Conference

    Some commonly available features are listed below. Consult your service provider for more information. Call Forwarding Forwards ringing calls to another number. When the Call Forward key indicator is lit, incoming calls will be forwarded. Tone Commander 6210/6220 User Manual...

  • Page 14: Group Call Pickup

    Calls you when a dialed busy station becomes idle, then redials the station when you answer. Message Waiting Lights the Message Indicator on your telephone when you have a voice mail message. Using the Call Log _______________________ What does the Call Log Do? The call log maintains a running list of the last 100 incoming or outgoing calls from your telephone.

  • Page 15: Viewing The Call Log

    9:42a 4/15 425-349-1234 DELETE DIAL To view the elapsed call time for answered calls, select TIME. 00:25:12 DELETE DIAL To return to the time and date display, select DATE. Tone Commander 6210/6220 User Manual CALL MENU ANSWD TIME 425-349-1234 DATE BACK.

  • Page 16: Dialing A Call Log Entry

    For outgoing calls, all digits that were dialed to complete the original call are shown. 3=Dial: Add any required prefixes, then press the softkey under the directory number to dial the digits displayed. 3=91 4253491234 4253491234 Tone Commander 6210/6220 User Manual...

  • Page 17: Using The Call Directory

    Press the softkey that is under the number you want to dial. To exit the Call Directory, press the Call key again. Call To add or change directory entries, see page 57. Tone Commander 6210/6220 User Manual CALL MENU dial pad key to select a directory page). Home...

  • Page 18: Using The Speakerphone

    Placing and Answering Calls The Call Preference option (page 61) determines the behavior of your telephone when the Spkr key is pressed. If this option is set to Idle or Ringing, your telephone will automatically select an idle call appearance when you press the Spkr key, or activate the speakerphone when you press a Speed Dial or DSS key while on- hook.

  • Page 19: Using Voice Announce

    CAUTION – If Call Announce is enabled for a calling directory number, the caller should not transfer calls unscreened (blind) to your telephone, otherwise the transferred call will be answered using Voice Announce. Tone Commander 6210/6220 User Manual VA ON...

  • Page 20: Using A Headset

    ________________________ Using a Headset Headset Mode Operation Your telephone can be set for handset or headset use (see page 62). With a headset, the Spkr key is used as the hookswitch, and the speakerphone feature is disabled. Optimizing the Phone to Match Your Headset Headset models may vary in their microphone sensitivities and receive levels.

  • Page 21: Installation

    Set the Termination Switches on the Telephone and NT1 Set the termination switches on the bottom of the telephone and on the NT1 to match the termination impedance to your premises wiring configuration. Several typical wiring configurations are shown below, with the appropriate switch setting.

  • Page 22: Line And Power Connections

    Set NT1 termination to 100 ohms. Line and Power Connections Power for the telephone may be provided on PS1 (phantom power on the transmit and receive pairs from the NT1) or PS2 (power on pins 7 and 8). Tone Commander NT1U-220TC standalone NT1s and NT1U-223TC rack-mount NT1 cards provide both PS1 and PS2 power without additional connections.
  • Page 23 WARNING: If a separate power supply is used to provide PS2 power to the telephone, make sure that the output ground of the NT1 power supply and the PS2 power supply are connected (with the correct polarity) to a common ground reference point or electrical damage to the telephone may occur.

  • Page 24: 6210U/6220U Installation

    6210U/6220U Installation _________________ U models include a built-in NT1. Optional external ISDN S/T Terminal Equipment may share the telephone's ISDN line by connecting to the S/T jack on the telephone. If you are not using external Terminal Equipment, no termination switch setting is required.
  • Page 25 Using an 8-conductor line cord, connect the U IN jack on the telephone to the line jack. Route the cord under the guide tabs in the phone base. An additional terminal may be connected to the S/T OUT jack.

  • Page 26: Wall Mounting

    Replace the retaining screw (required for UL compliance). Attaching to a wall mount jack Plug an 8”, 8-pin line cord into the S/T IN jack (6210/6220T) or the U IN jack (6210/6220U) on the telephone. Route the cord under the guide tabs on the base.

  • Page 27: Configure The Set

    Configure the Set ISDN configuration is performed automatically in many cases. The telephone set will detect the switch type, set the SPID number, and download other setup parameters when these features are available from the central office. You will be prompted for any required setup information that cannot be set automatically.

  • Page 28: Firmware Updates

    Using Local Inspect to Verify Keys Local Inspect allows you to identify the call appearance or feature assignment of each configured key, directory number bearer capabilities, and the feature indicator assignment for the Message Indicator. Please refer to page 44. Tone Commander 6210/6220 User Manual...

  • Page 29: Customize Your Phone

    Call Directory – sets up the display-based speed dialing directory (page 57). Personal Ringing Ringing Tone – selects a distinct ringing tone for your telephone, to distinguish it from other nearby ringing telephones (page 59). Off-hook Ringing – selects single burst or normal ringing when you are on a call (page 59).

  • Page 30: Label The Set

    To install the labels, remove the plastic overlay surrounding the multifunction keys. Peel off the protective strips from the adhesive in the grooves beneath the keys. Insert the label strips in the grooves, then replace the overlay. Tone Commander 6210/6220 User Manual...

  • Page 31: Installation Options

    Note: The POTS option is only available when the 6002TA Analog Port Terminal Adapter is installed. The PARAM and MODE options are only available with National ISDN. Tone Commander 6210/6220 User Manual Installation Password Reset to Default Settings Voice Announce...

  • Page 32: Spid Entry

    SPID Entry _____________________________ A unique SPID (Service Profile IDentifier) is required for operation of the 6210/6220. If the network supports AutoSPID, a SPID that is assigned to your ISDN line can be automatically selected. If National ISDN generic SPID assignments are used by your service provider, your SPID will consist of your primary telephone number followed by “0101”...

  • Page 33: Parameter Download

    Select AUTO. AUTO DOWNLOAD=ENABLED ENABLE DISABLE Select ENABLE or DISABLE. Configuring Keys If the network does not support Parameter Download, you can assign call appearances, directory numbers and feature activators using this option. Tone Commander 6210/6220 User Manual PARAM) AUTO _______________________...
  • Page 34 If you need to make corrections while entering numbers, select BKSP (backspace) to delete the previous digit. You can press the Done key to return to key selection. 12=CA/DN# 555-789-4251 |BKSP KEYS) – Feature Activator. – Unused or Speed Dial. ORIG Tone Commander 6210/6220 User Manual SPDIAL RESERV...
  • Page 35 OUT – Originate (outgoing calls) only. PRI – Outgoing or priority incoming calls only. NOT – Not Reserved - default value for all keys. Press the Done key to return to the CA/DN menu. Done Tone Commander 6210/6220 User Manual – Terminate (incoming calls) only.

  • Page 36: Feature Activator Keys

    With CALL enabled, the feature is always activated within the context of a call. Features that need to originate a call include Call Forward (on Siemens EWSD), ICM intercom (on Nortel DMS-100), and Call Pickup. The CALL feature is not used with Lucent 5ESS Custom ISDN.

  • Page 37: Dss Keys

    CLEAR removes all digits, allowing you to start over. Press the Done key three times to return to the key selection Done menu or the Setup key to exit Setup Mode. Tone Commander 6210/6220 User Manual DSS# PAUSE...

  • Page 38: Speed Dial Keys

    BKSP (backspace) to delete the previous digit. CLEAR removes all digits, allowing you to start over. A Speed Dial key will revert to 'Unused' if saved with a cleared dial string. PAUSE PAUSE CLEAR PAUSE Tone Commander 6210/6220 User Manual...

  • Page 39: Terminal Mode

    In most cases, your phone service should be configured for CACH EKTS. Press the Done key to return to the Installation Options menu Done or the Setup key to exit Setup Mode. Tone Commander 6210/6220 User Manual CLEAR PAUSE More 4 MODE) BASIC...

  • Page 40: Installation Password

    “NEW PASSWORD SET” will be displayed to confirm the new password. NEW PASSWORD SET Record your password for future reference. Press the Done key to return to the Installation Options menu Done or the Setup key to exit Setup Mode. More 4 PASSWD) CLEAR Tone Commander 6210/6220 User Manual...

  • Page 41: Removing The Password

    Contact your system administrator or call Tone Commander technical support at (800) 524-0024 in the event you misplace your password. You will need to report the serial number of your telephone to receive a new password. You can use the RESET option described below to remove all passwords.

  • Page 42: Reset To Factory Default Settings

    Select YES to confirm the reset operation. ALL SETTINGS CLEARED Press the Done key to return to Installation Options menu or Done the Setup key to exit Setup Mode. The phone will restart. More 4 RESET) Tone Commander 6210/6220 User Manual...

  • Page 43: Voice Announce

    Voice Announce configuration is not affected by Parameter Download, except when CA/DN key allocations change. The default Voice Announce setting for new CA/DN keys identified in a download is disabled. Tone Commander 6210/6220 User Manual More 4 ALERT SELECT VA KEYS...
  • Page 44 Press the More 4 key to enter additional Calling DN More templates. When all Calling DN templates have been entered, press the Done Done key. BKSP to delete the current entry, then enter matches any group of matches 425-349-1000 through Tone Commander 6210/6220 User Manual...
  • Page 45 DIST INTCOM – EKTS intercom (pattern 3); used for intercom Press the Done key after selecting the alerting pattern. Done Tone Commander 6210/6220 User Manual NORMAL DIST INTCOM – Accept any type of alerting (default value) internal calls. – distinctive alerting-intergroup (pattern 1); typically...

  • Page 46: Automatic Muting

    Automatic Muting Select MUTE. AUTOMATIC MUTE=ON Select ON to automatically mute the microphone during a Voice Announce call, or OFF to enable two-way conversations. Press the Done key after selecting the muting option. Done Tone Commander 6210/6220 User Manual...

  • Page 47: Administration Options

    More 4 key to see additional menu selections. ADMINISTRATION OPTIONS \ RESTART LOG Note: The POTS option is only available when the 6002TA Analog Port Terminal Adapter is installed. Tone Commander 6210/6220 User Manual Test Functions Diagnostics Terminal Restart Error Log...

  • Page 48: Local Inspect

    Local Inspect menu or the Setup key to exit Setup Mode. Call Appearance/Directory Number Key The display will show for the selected key: Key number, directory number 01=CA/DN# 555-349-1012 \ INSPCT) LOCAL INSPECT Tone Commander 6210/6220 User Manual MESSAGE...
  • Page 49 The display will show the key number, network feature activator number, and service description for the selected key. 07=NETWORK FA#56 Call Pickup (CALL) is displayed if the feature has been locally programmed to originate a call when activated (see page 33). Tone Commander 6210/6220 User Manual (CALL)

  • Page 50: Message Waiting Indicator

    2 is blank after a Parameter Download, this feature has not been provisioned on your line. MESSAGE=NETWORK FI#63 Message Waiting Press the Done key to return to the Local Inspect menu or the Done Setup key to exit Setup Mode. Tone Commander 6210/6220 User Manual ORIG \...

  • Page 51: Hardware Version

    From the Administration Options menu, select VERS. (Setup ADMIN SERIAL H/W Serial Number Select SERIAL. SERIAL# 90108307001 Hardware Version Select H/W. MODEL: 6220T TOP: -01A Software Version Select S/W. S/W VERSION: 01.04.01 Tone Commander 6210/6220 User Manual VERS) VERSION 6030X PCB: -02B...
  • Page 52 Optional Equipment Version Select 6030X, 6001TA, 6002TA, or other installed option. MODEL:6030X BUTTON EXPAN VERSION: 01.01.04 Press the Done key to return to the Administration Options Done menu or the Setup key to exit Setup Mode. Tone Commander 6210/6220 User Manual...

  • Page 53: Test

    Select OFF to turn off all indicators, or wait 5 seconds for automatic off. Press the Done key to return to the Test menu or the Setup Done key to exit Setup Mode. Tone Commander 6210/6220 User Manual TEST) TERMINAL TEST 6030X DISPLAY/LED TEST...
  • Page 54 A letter should appear in the display for each pressed key. On 6210 models, 10 additional letters will appear after the first keypress, representing the 10 “missing” multifunction keys. ABCDEFGHIJKLMNOPQRSTUVWX abcdefghijklmnopqrstuvwx If all keys are operational, the following display will be shown.

  • Page 55: Diagnostic Display

    The call log will be cleared. No configuration parameters will be altered. From the Administration Options menu, select RESTART. (Setup ADMIN RESTART/CLEAR CALL LOG? Select YES to restart the phone. Tone Commander 6210/6220 User Manual DIAG) L2:OK TEI=64 SWITCH=5ESS NI-X More 4 RESTART)

  • Page 56: Viewing The Error And Download Logs

    Press the Done key to return to the Administration Options Done menu or the Setup key to exit Setup Mode. The Parameter Download log is re-written each time a new download is performed. More 4 LOG) PARAM Tone Commander 6210/6220 User Manual CLEAR...

  • Page 57: User Options

    PREF Note: The POTS option is only available when the 6002TA Analog Port Terminal Adapter is installed. The PREF option is only available with National ISDN. Tone Commander 6210/6220 User Manual Handset/Headset Mode Preset Volume Levels Display Contrast Call Log Password...

  • Page 58: Setting The Time And Date

    Parameter Download. To add or change DSS keys, use the KEYS option in the Installation Options menu (see page 34). CLOCK) key moves the cursor to the right. Tone Commander 6210/6220 User Manual ________________ AM/PM BKSP (backspace)

  • Page 59: Speed Dial Programming

    Enter multiple pauses to increase the delay time. Pauses are entered with the PAUSE softkey, and are shown in the display as a P character. Tone Commander 6210/6220 User Manual SPDIAL) – Speed Dial key that has already been programmed.

  • Page 60: Setting Up The Call Directory

    If you need to make corrections while entering the name, select BKSP (backspace) to delete the current character and move back to the previous one. DIRECTORY NAME:Steve |BKSP CLEAR DIR) Home keys. MOVE NUMBER Tone Commander 6210/6220 User Manual PAGE1\...

  • Page 61: Deleting A Directory Entry

    More 4 key if moving to a different directory page. Deleting a Directory Entry Select CLEAR from the Name screen to delete a directory entry. The entry’s name and number will be deleted immediately. Tone Commander 6210/6220 User Manual PAUSE NAME PAGE1\ Home Steve PAGE1\ Home Steve...

  • Page 62: Personal Ringing Options

    OFFHOOK RING=SINGLE NORMAL Select NORMAL or SINGLE to change the setting. Press the Done key to return to the Personal Ringing menu or Done the Setup key to exit Setup Mode. ________________ RING) RING) Tone Commander 6210/6220 User Manual SINGLE...
  • Page 63 WAIT delays ringing at your telephone for 2 to 7 ringing cycles (6 seconds per cycle). Use this option for backup answering on call appearances that are primarily answered on other terminals.

  • Page 64: Call Preference Options

    (Setup USER CALL PREFERENCE=RINGING RING Select RING, IDLE, or NONE. Press the Done key to return to the User Options menu or the Done Setup key to exit Setup Mode. More 4 PREF) IDLE NONE Tone Commander 6210/6220 User Manual...

  • Page 65: Handset/Headset Configuration

    The telephone is reset to preset volume levels whenever a call is originated or answered. Receiver volume levels set with the Vol keys are used only for the duration of a call.

  • Page 66: Adjusting The Display Contrast

    The display contrast will change, and a bar graph will show the new contrast setting. CONTRAST [{{{{{ Press the Done key to return to the User Options menu or the Done Setup key to exit Setup Mode. More 4 DISPLY) Tone Commander 6210/6220 User Manual...

  • Page 67: Setting A Call Log Password

    Repeat the password when prompted to verify the new entry. Press the Done key. Done “NEW PASSWORD SET” will be displayed to confirm the new password. NEW PASSWORD SET Record your password for future reference. Tone Commander 6210/6220 User Manual More 4 PASSWD) CLEAR NEW PASSWORD: ____ BKSP (backspace)
  • Page 68 Contact your system administrator or call Tone Commander technical support at (800) 524-0024 in the event you misplace your password. You will need to report the serial number of your telephone to receive a new password. You can use the RESET option (page 39) to remove all passwords.

  • Page 69: Troubleshooting

    Proceed to Step 5. If there is no display, proceed to Step 2. 2. Reseat the eight pin connectors of the telephone mounting cord at the telephone and at either the wall jack or the associated NT1 device.
  • Page 70 Verify operation of the telephone by accomplishing the following: 1. Access an idle line. Does the line LED indicate active status? Is dial tone heard? 2. Dial any directory number for a test call. Did the call go through? Tone Commander 6210/6220 User Manual...

  • Page 71: Telephone Configuration Troubleshooting

    “SELECT AN IDLE LINE” is displayed when going off-hook or pressing the speaker key. Tone Commander 6210/6220 User Manual Check >SETUP >USER >RING >CONTROL >Select line >SETUP >INSTL >KEYS >Select line key Check >SETUP >INSTL...

  • Page 72: Appendix A Ordering Isdn Service

    #1. Feature activators are assigned in descending order, starting with button #10 on the 6210, #20 on the 6220, or the last button (#40 or #50) on the 6030X. Use the table on the following page as a guide when assigning custom feature activators and indicators.

  • Page 73: Recommended Button Assignments

    (other than Conference, Transfer, Drop, and Message Waiting) in descending order, starting with key 20 on the 6220 or key 10 on the 6210. For example, network feature key #59 will be assigned to key 10 on a 6210, #58 to key 9, etc.

  • Page 74: Appendix B Setup Menu Tree

    BASIC (Basic EKTS – National ISDN only) PASSWD (Installation Options Password) ... page 37 CLEAR RESET (Reset to Default Settings) ... page 39 OUT (Outgoing Only) IN (Incoming Only) PRI (Outgoing/Priority Incoming) NOT (Not Reserved) Tone Commander 6210/6220 User Manual...
  • Page 75 DIAG (Diagnostic Display) ... page 52 RESTART (Restart/Clear Call Log) ... page 52 LOG (Error & Parameter Download Logs) ... page 53 ERROR (Error Log) PARAM (Parameter Download Log – Nat. ISDN only) CLEAR (Clear Error Log) Tone Commander 6210/6220 User Manual if installed)
  • Page 76 HAND (Handset) HEAD (Headset) VOLUME RCV+/- (Receive Volume Up/Down) XMT+/- (Transmit Volume Up/Down, DISPLY (Display Contrast) ... page 63 + (Increase Contrast) - (Decrease Contrast) PASSWD (Call Log Password) ... page 64 SET, CLEAR Headset only) Tone Commander 6210/6220 User Manual...
  • Page 77 WAIT6 (Wait 6 Ring Cycles / 36 seconds) WAIT7 (Wait 7 Ring Cycles / 42 seconds) PRIV (POTS Line Privacy) CALLWT (Call Waiting Alert) CALLID (Caller ID Display and Tone) TONE (Call Waiting Tone only) DISABLE ORIG (POTS Originating Call Appearance) Tone Commander 6210/6220 User Manual...

  • Page 78: Appendix C Warranty And Service

    Tone Commander, to the extent permitted by law, hereby disclaims all such other warranties. Tone Commander 6210/6220 User Manual...

  • Page 79: Appendix D Specifications

    8.25” W x 8.5” D x 4.75” H, including handset Weight 2.5 lbs. Environmental Operating Temperature: 32° to 104° F (0° to 40° C) Storage Temperature: 32° to 122° F (0° to 50° C) Humidity: 5% to 95% non-condensing Tone Commander 6210/6220 User Manual...

  • Page 80: Factory Default Settings

    Yes, PDN Level 3 Always #5 (of 8) Level 3 CACH FA/FI=61 All Disabled Handset Tone Commander 6210/6220 User Manual Default Value (5ESS Custom ISDN) Not Reserved None (Network Controlled) * Time of the last error log entry Level 5...

  • Page 81: Appendix Eul/Fcc Statements

    UL/FCC Statements Important Safety Instructions Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

  • Page 82: Save These Instructions

    16. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 17. Do not use the telephone to report a gas leak in the vicinity of the leak. SAVE THESE INSTRUCTIONS...

  • Page 83: Fcc Requirements

    The following jacks must be ordered from the telephone company in order to interconnect this product with the public communication network: RJ49C. If your 6210 or 6220 causes harm to the telephone network, the Telephone Company may discontinue your service temporarily. if possible, they will notify you in advance.
  • Page 84 Tone Commander 6210/6220 User Manual...
  • Page 85 Tone Commander 6210/6220 User Manual...
  • Page 86 13-102800 Rev. L ©2003 11609 49th Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.com...

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