Table of Contents
Troubleshooting
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Summary of Contents for Tone Commander 8610
- Page 1 .Tone Commander Systems, Inc. 11609 49 Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax (425) 349-1010 www.tonecommander.com 8610 / 8620 ISDN Telephone Installation Instructions 13-280116 Rev. C July 2008...
- Page 2 • Stand mounting instructions are clarified. This manual applies to 8610/8620 software version 01.07.xx © 2006, Tone Commander Systems, Inc. All rights reserved. Printed in USA Tone Commander is a registered trademark of Tone Commander Systems, Inc. Page 2 13-280116 Rev. C...
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Page 3: Table Of Contents
Contents Introduction ..............................5 General Features ............................5 Models/Options ............................5 Controls and Indicators ..........................7 Installation ............................... 9 Ordering ISDN Service ..........................9 8610T/8620T Installation........................... 9 8610U/8620U Installation ........................12 Desktop Installation ..........................13 Wall Mounting ............................15 Configure the Set ............................ 17 Label the Set ............................ - Page 4 Tone Commander 8610/8620 Installation Instructions Page 4 13-280116 Rev. C...
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Page 5: Introduction
NT1. Options include the 8030X Button Expansion Module, which adds 30 multifunction keys to any 8610 or 8620 phone, the 8001TA RS-232 Terminal Adapter for interfacing the phone with any TAPI-compliant... - Page 6 Tone Commander 8610/8620 Installation Instructions 8610 8620 with 8030X Button Expansion Module Page 6 13-280116 Rev. C...
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Page 7: Controls And Indicators
Introduction Controls and Indicators _______________________________________ 1) Display – shows the call state, caller ID, dialed digits, network call control messages, and elapsed time during calls. When not on a call, the date, time of day, and softkey options are displayed. The viewing is primarily set by selecting the high or low base mounting position (page 13). - Page 8 Tone Commander 8610/8620 Installation Instructions 8) Multifunction Keys – select call appearances, activate network features, or dial personal speed dial numbers. Red and green indicators on the keys show call appearance and feature status. The optional 8030X Button Expansion Module provides 30 additional multifunction keys.
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Page 9: Installation
8610T/8620T Installation _______________________________________ S/T models require an external NT1, such as the Tone Commander NT1U-223TC or NT1B-300TC. Set the Termination Switches on the Telephone and NT1 Set the termination switches on the bottom of the telephone and on the NT1 to match the termination impedance to your premises wiring configuration. - Page 10 Tone Commander 8610/8620 Installation Instructions Basic Multipoint: (recommended for most applications) Short Multipoint: Extended Point-to-Point: Page 10 13-280116 Rev. C...
- Page 11 Power for the telephone may be provided on PS1 (phantom power on the transmit and receive pairs from the NT1) or PS2 (power on pins 7 and 8). Tone Commander manufactures NT1 products that supply power on both PS1 and PS2. Contact Tone Commander or visit www.tonecommander.com for more information.
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Page 12: 8610U/8620U Installation
Tone Commander 8610/8620 Installation Instructions 8610U/8620U Installation ______________________________________ U models include a built-in NT1. Optional external ISDN S/T Terminal Equipment may share the telephone's ISDN line by connecting to the S/T jack on the telephone. If you are not using external Terminal Equipment, no termination switch setting is required. -
Page 13: Desktop Installation
• When all other connections are completed, connect the power supply to a standard 120 VAC, 60 Hz grounded power outlet. Power can also be provided by an external -48 VDC source, such as a Tone Commander PS-50 ISDN Power Supply, on pin 7 (-) and pin 8 (+) of the U IN jack. - Page 14 Tone Commander 8610/8620 Installation Instructions • Rotate the stand as needed; refer to the pictures below. • To install the stand, insert the tabs on the telephone into the large openings in the stand’s upper slots, and then press the stand toward the top of the telephone until it locks into place.
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Page 15: Wall Mounting
Installation Handset Retainer Clip, Low Desktop Applications For low desktop position use, the handset retainer clip should be installed in the default position, without the tab protruding into the hookswitch area. Rotate the clip for high desktop applications – see page 16. Wall Mounting _______________________________________________ The phone stand and handset retainer clip must be rotated for wall mounting. - Page 16 Attaching to a wall mount jack • Plug an 8”, 8-pin line cord into the S/T IN jack (8610/8620T) or the U IN jack (8610U/8620U) on the telephone. If you do not have one, you can obtain an 8” line cord by calling Tone Commander Technical Support at (800) 524-0024.
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Page 17: Configure The Set
Installation ____________________________________________ Configure the Set ISDN configuration is performed automatically in many cases. The telephone set will detect the switch type, set the SPID number, and download other setup parameters when these features are available from the Telco central office. You will be prompted for any required setup information that cannot be set automatically. -
Page 18: Label The Set
Menu keys, and the Call Directory using a Windows PC interface. The phone setup information can be read from the phone, saved to disk, and loaded into an 8610, 8620, or 8810 telephone that is equipped with an 8001TA or 8003TA Terminal Adapter. The program will also print key labels for the 8030X Button Expansion Module and 8610/8620 telephones. -
Page 19: Installation Options
Installation Options Options in this section are typically set at the time of installation. Many options can be set automatically by the AutoSPID, Automatic Switch Detect, and Parameter Download features, if supported on the network. The following options can be changed from the Installation Options menu: •... -
Page 20: Spid Entry
Tone Commander 8610/8620 Installation Instructions SPID Entry __________________________________________________ A unique SPID (Service Profile IDentifier) is required for operation of the 8610/8620. If the network supports AutoSPID, a SPID that is assigned to your ISDN line can be automatically selected. If National ISDN generic SPID assignments are used by your service provider, your SPID will consist of your primary telephone number followed by “0101”... -
Page 21: Configuring Keys And Indicators
Installation Options Configuring Keys and Indicators ________________________________ If the network does not support Parameter Download, you can assign call appearances, directory numbers and feature activators using this option. From the Installation Options menu, select KEYS. → INSTL → KEYS) SETUP The status indicator for each key will indicate the current setting: Green –... - Page 22 Tone Commander 8610/8620 Installation Instructions Automatic Call Appearance Selection A call appearance is automatically selected when originating a new call, answering an incoming call, or conferencing or transferring a call. Three configuration options determine how call appearances are selected: Call Preference (User option) – determines whether a new call is originated when you lift the handset or press the Spkr key.
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Page 23: Dss Keys
Installation Options Feature Activator Keys Feature Activator keys must be configured to match network feature activator codes that have been assigned to your line. Using the dial pad, enter the feature activator code assigned by your network service provider. If you need to make corrections while entering numbers, select BKSP (backspace) to delete the previous digit. -
Page 24: Speed Dial Keys
Tone Commander 8610/8620 Installation Instructions Using the dial pad, enter the number you would dial to call the monitored station. CLEAR removes all digits, allowing you to start over. Press the key three times to return to the key selection menu or press the... - Page 25 Installation Options Feature Activator Codes You can use Local Inspect (page 31) to view the codes assigned to Feature Activator keys on your telephone, or consult with your network service provider for the required codes. Feature Activator (FA) numbers are entered with the FA softkey, and are shown in the display as an F character.
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Page 26: Terminal Mode
Tone Commander 8610/8620 Installation Instructions Terminal Mode (National ISDN only) ______________________________ If the network does not support Parameter Download, you must manually select the terminal mode. From the Installation Options menu, select MODE. → INSTL → 4 → MODE) SETUP... -
Page 27: Installation Password
Installation Options Installation Password _________________________________________ You can set a password to prohibit unauthorized entry into the Installation Options menu. If a password is currently set, the display will prompt you to enter your password prior to making changes. From the Installation Options menu, select PASSWD. →... -
Page 28: Reset To Factory Default Settings
What to do if you lose your password Contact your system administrator or call Tone Commander technical support at (800) 524-0024 in the event you misplace your password. You will need to report the serial number of your telephone to receive a new password. -
Page 29: Voice Announce
Installation Options Voice Announce ______________________________________________ This option allows certain incoming calls to be answered automatically by the speakerphone. Voice Announce calls are restricted to calls on selected Call Appearance/Directory Number keys. In addition, calls from specified directory numbers, and/or calls of a selected type determined by the ringing pattern can be restricted. - Page 30 Tone Commander 8610/8620 Installation Instructions For example, 9995551 matches 999-555-1000 through 999-555-1999; 99955510#0 matches 999-555-1010, 999-555-1020, etc. Non-numeric characters (such as hyphens) in the incoming caller ID are ignored. Up to 10 digits (including wild cards) may be programmed in each template.
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Page 31: Administration Options
Administration Options The following test and diagnostic options are available from the Administration Options menu: • Local Inspect • Test Functions • Hardware Version • Diagnostics • Software Version • Terminal Restart • Serial Number • Error Log Administration Options Menu __________________________________ You can enter from the Administration Options menu when the phone is idle or during an active call. - Page 32 Tone Commander 8610/8620 Installation Instructions Keys Select KEYS. On the phone or Button Expansion Module, press the key that you want to inspect. The key’s indicator will alternately flash red and green. Displays will vary depending upon the key type, as shown below.
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Page 33: Directory Numbers
Installation Options Feature Activator, Conference, Transfer, or Drop Key The display will show the key number, network feature activator number, and service description for the selected key. 07=NETWORK FA#56 (CALL) Call Pickup (CALL) is displayed if the feature has been locally programmed to originate a call when activated (see page 23). -
Page 34: Version
Tone Commander 8610/8620 Installation Instructions ____________________________________________________ Version Use this option to view the telephone’s hardware version, software version, and serial number. From the Administration Options menu, select VERS. → ADMIN → VERS) SETUP VERSION SERIAL H W ADD-ON Serial Number Select SERIAL. -
Page 35: Test
Installation Options Test ________________________________________________________ Select this option to test the LCD display, LED indicators, and keys. From the Administration Options menu, select TEST. → ADMIN → TEST) SETUP TERMINAL TEST DISPLY KEYS 8030X Display and LED Indicators Select DISPLY. DISPLAY LED TEST GREEN OFF LCD Display Select LCD. - Page 36 Press each key on the telephone (not on the Button Expansion Module), including the dial pad keys, one at a time. A letter should appear in the display for each pressed key. On 8610 models, 10 additional letters will appear after the first keypress, representing the 10 “missing” multifunction keys. ABCDEFGHIJKLMNOPQRSTUVWX abcdefghijklmnopqrstuvwx If all keys are operational, the following display will be shown.
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Page 37: Diagnostic Display
Installation Options Diagnostic Display ___________________________________________ From the Administration Options menu, select. → ADMIN → DIAG) SETUP The display will show the states of layers 1, 2, and 3, the Terminal Endpoint Identifier, and the network switch type. L1:OK L2:OK TEI=64 L3:OK SWITCH=5ESS NI-X Press the... - Page 38 Tone Commander 8610/8620 Installation Instructions Page 38 13-280116 Rev. C...
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Page 39: Troubleshooting
Troubleshooting Inoperable Telephone Recovery Procedures If a telephone is unable to operate normally or remains locked-up in a particular state: 4 key, 1. Press the SETUP key; the Setup Menu should be displayed. Select ADMIN, press the MORE select RESTART, and then select YES. This will cause the telephone to attempt re-initialization with the network. -
Page 40: Telephone Configuration Troubleshooting
Tone Commander 8610/8620 Installation Instructions Telephone Configuration Troubleshooting Symptom Check Press the Vol 5 “RINGER OFF key while not on a (VOL^ = ON)” is call to enable the Inbound calls to a displayed when idle. ringer. specific line cause the LED to flash, but there is →... -
Page 41: Appendix A Ordering Isdn Service
Directory, and Voice Mail Menu keys using a Windows PC interface. The phone setup information can be read from the phone, saved to disk, and loaded into any 8810, 8610, or 8620 telephone that is equipped with an 8001TA or 8003TA Terminal Adapter. The program will also print key labels for the 8030X Button Expansion Module and 8610/8620 telephones. -
Page 42: Recommended Button Assignments
Conference, Transfer, Drop, and Message Waiting) in descending order, starting with key 20 on the 8620 or key 10 on the 8610. For example, network feature key #59 will be assigned to key 10 on a 8610, #58 to key 9, etc. -
Page 43: Appendix B Setup Menu Tree
Appendix B Setup Menu Tree INSTL (Installation Options) SPID (Service Profile Identifier) ........page 20 PARAM (Parameter Download – National ISDN only) ..page 20 START (Start Download) AUTO (Automatic Download Enable/Disable) KEYS ................page 21 CA/DN (Call Appearance/Directory Number) ORIG (Originating DN) RESERV (Call Appearance Reservation) OUT (Outgoing Only) - Page 44 Tone Commander 8610/8620 Installation Instructions ADMIN (Administration Options) INSPCT (Local Inspect) ..........page 31 KEYS (Call Appearance and Feature Activator Keys) DNs (Directory Numbers) MESSAGE (Message Waiting Indicator) VERS (Version) .............. page 34 SERIAL (Serial Number) H/W (Hardware Versions) S/W (Software Version)
- Page 45 Setup Menu Tree USER (User Options) Options in this menu are described in the 8610/8620 User Guide. CLOCK (Set Time and Date) KEYS CA/DN Keys: DSS (Direct Station Select) DSS# (Enter/Edit DSS Dialing String) CLEAR (Remove Dialing String) PAUSE (Dialing Pause)
- Page 46 Tone Commander 8610/8620 Installation Instructions POTS (8002TA/8003TA Analog POTS Port Options) Options in this menu are described in the 8002TA/8003TA Analog Port Terminal Adapter User Manual. RING (Ringing Control) ALWAYS (Ring Immediately) NEVER (Never Ring) WAIT2 (Wait 2 Ring Cycles / 12 seconds)
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Page 47: Appendix C Warranty And Service
Repair or replacement under this warranty will be performed at Tone Commander's factory. Authorization must be obtained from Tone Commander prior to returning a product for repair. Freight must be prepaid for all units returned to Tone Commander. Units repaired under warranty will be shipped UPS Ground (or equivalent), freight prepaid by Tone Commander. -
Page 48: Appendix D Specifications
Appendix D Specifications Contents of Shipping Container Telephone + Stand Handset Modular line cord Modular handset coil-cord Label Sheet Label Overlay User Guide Standards Compliance ANSI T1.601-1992 and T1.605-1991 National ISDN, Lucent 5ESS Custom ISDN FCC Part 15 FCC Part 68 Hearing Aid Compatible FCC Part 68 Volume Control Requirements UL, cUL Listed... -
Page 49: Factory Default Settings
Specifications Factory Default Settings Default Value Default Value Parameter (National ISDN) (5ESS Custom ISDN) Auto Param. Download Enabled Not Reserved Not Reserved CA Reservation Call Log Password None None Ring (Network Controlled) * Call Preference Time of the last Time of the last Clock error log entry error log entry... -
Page 50: Appendix Eul/Fcc Statements
Appendix E UL/FCC Statements Important Safety Instructions Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. -
Page 51: Fcc Requirements
The 8610 and 8620 are hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations. If you have trouble with the 8610 or 8620, please refer to the Troubleshooting section in this manual, or contact us at the address listed on the back of this manual for information on obtaining service or repairs. The telephone company may ask that you disconnect the telephone from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. - Page 52 Tone Commander 8610/8620 Installation Instructions Page 52 13-280116 Rev. C...
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