Tone Commander 6220T-TSG User Manual
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Tone Commander 6220T-TSG User Manual

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Questions and answers

Butch
April 2, 2025

How do I call forward

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1 comments:
Mr. Anderson
April 2, 2025

To set up call forwarding on the Tone Commander 6220T-TSG:

1. Use a Speed Dial key configured with a Feature Activator (FA) code.
2. Press the FA softkey before entering any digits.
3. Enter the FA code for Call Forward, which is "57".
4. Enter the directory number to forward calls to.

Example: To forward calls to 987-1234, enter F579871234.

When call forwarding is active, the Call Forward key indicator will be lit.

This answer is automatically generated

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Summary of Contents for Tone Commander 6220T-TSG

  • Page 1 6220T-TSG User Manual...

  • Page 2: Table Of Contents

    Parameter Download ............... 25 Configuring Keys ................25 Terminal Mode ................. 31 Installation Password ............... 32 Reset to Factory Default Settings ............ 34 Administration Options ..............35 Administration Options Menu ............35 Local Inspect ..................36 Tone Commander 6220T-TSG User Manual...
  • Page 3 Ordering ISDN Service ..........58 Recommended Button Assignments..........59 Appendix B Setup Menu Tree............60 Appendix C Warranty and Service ..........63 Appendix D Specifications ............. 64 Factory Default Settings..............65 Appendix E UL/FCC Statements ........... 66 Tone Commander 6220T-TSG User Manual...

  • Page 4: Introduction

    Introduction General Features ________________________ Tone Commander 6220T-TSG ISDN Telephone is an easy to use multiline terminal with advanced automatic setup capabilities. This model meets the requirements for TSG-6 certification, guaranteeing on- hook privacy. In addition, the speakerphone circuitry has been removed and all automatic call origination and answering functions have been disabled.

  • Page 5: Controls And Indicators

    3) Call Key – selects the Call Directory, Call Log, and Call Identification Display modes. 4) Setup Key – enters Setup Mode. 5) Done Key – exits the current menu, saves any changes made, and returns to the previous menu options. Tone Commander 6220T-TSG User Manual...
  • Page 6 16) Hold Key – places a call on hold. 17) Handset Jack – a jack on the bottom left side of the telephone connects to the handset. Tone Commander 6220T-TSG User Manual...

  • Page 7: Operation

    The Redial feature dials the last number that was dialed with the dial pad or a Speed Dial key. Digits dialed after a call is connected are not saved. Go off-hook. Select REDIAL to redial the last number. Tone Commander 6220T-TSG User Manual...

  • Page 8: Using Speed Dial Keys

    CA/DN keys, to answer a call. Go off-hook. Press an idle DSS key to dial the selected station number. If the station associated with the DSS key is ringing, the call appearance will be answered. Tone Commander 6220T-TSG User Manual...

  • Page 9: Answering A Call

    Go off-hook. Press the busy Call Appearance key for the call you want to bridge. The call duration timer begins when you are connected to the call. To disconnect from the call, replace the handset. The other parties will remain connected. Tone Commander 6220T-TSG User Manual...

  • Page 10: Displaying Call Appearance Information

    Press the Hold key or another Call Appearance key to place the currently connected call on hold. The held call appearance indicator will wink with a green light. Lift the handset, then press the held Call Appearance key to return to the call. Tone Commander 6220T-TSG User Manual...

  • Page 11: Transferring Calls

    The Conf indicator lights. Dial the party you wish to add to the conference. After the added party answers, press the Conf key to conference all parties together. Repeat the above steps to add another party. Tone Commander 6220T-TSG User Manual...

  • Page 12: Using Network Features

    Some commonly available features are listed below. Consult your service provider for more information. Call Forwarding Forwards ringing calls to another number. When the Call Forward key indicator is lit, incoming calls will be forwarded. Tone Commander 6220T-TSG User Manual...

  • Page 13: Using The Call Log

    Unanswered Incoming Calls – calls that rang at your telephone, and were not answered. Forwarded calls are not logged. Answered Incoming Calls – calls that were answered at your telephone. Outgoing Calls – calls originating from your telephone. Tone Commander 6220T-TSG User Manual...

  • Page 14: Viewing The Call Log

    To delete a call from the log, select DELETE. 9:42a 4/15 425-349-1234 DELETE TIME |BACK To view the elapsed call time for answered calls, select TIME. 00:25:12 425-349-1234 DELETE DATE |BACK To return to the time and date display, select DATE. Tone Commander 6220T-TSG User Manual...
  • Page 15 For outgoing calls, all digits that were dialed to complete the original call are shown. 3=Dial: 4253491234 Add any required prefixes, then press the softkey under the directory number to dial the digits displayed. 3=91 4253491234 Tone Commander 6220T-TSG User Manual...

  • Page 16: Using The Call Directory

    More Press the softkey that is under the number you want to dial. To exit the Call Directory, press the Call key again. Call To add or change directory entries, see page 46. Tone Commander 6220T-TSG User Manual...

  • Page 17: Adjusting The Receive Volume

    When the volume is at the lowest setting, the phone will display "RINGER OFF" instead of the date and time when idle. Press the Vol 5 key while you are not on a call to enable the ringer. RINGER OFF REDIAL Tone Commander 6220T-TSG User Manual...

  • Page 18: Installation

    100 ohms. We recommend the use of Category 3 or better unshielded twisted pair cable with T568A or T568B connector wiring. Distances shown are the maximums for 24-gauge cable, and may vary for other cable types. Tone Commander 6220T-TSG User Manual...
  • Page 19 Power for the telephone may be provided on PS1 (phantom power on the transmit and receive pairs from the NT1) or PS2 (power on pins 7 and 8). Tone Commander NT1U-220TC standalone NT1s and NT1U-223TC rack-mount NT1 cards provide both PS1 and PS2 power without additional connections.
  • Page 20 * T568 B jacks are recommended; they allow conventional station pair ordering when connecting to S/T punchdown blocks on NT1 racks. Handset • Plug the supplied handset into the jack on the left side of the telephone. Refer to page 2, item 17. Tone Commander 6220T-TSG User Manual...

  • Page 21: Wall Mounting

    • Plug an 8”, 8-pin line cord into the S/T IN jack on the telephone. Route the cord under the guide tabs on the base. If you do not have one, you can obtain an 8” line cord by calling Tone Commander Technical Support at (800) 524-0024.

  • Page 22: Configure The Set

    SPID number. Enter the number with the dial pad, then press the Done key. BKSP (backspace) deletes the previous digit. National ISDN – enter your full 10-digit telephone number (including area code) 5ESS Custom ISDN – enter your 7-digit telephone number ENTER PRIMARY PHONE # 785-1243 |BKSP Tone Commander 6220T-TSG User Manual...
  • Page 23 Using Local Inspect to Verify Keys Local Inspect allows you to identify the call appearance or feature assignment of each configured key, directory number bearer capabilities, and the feature indicator assignment for the Message Indicator. Please refer to page 36. Tone Commander 6220T-TSG User Manual...

  • Page 24: Customize Your Phone

    Preset Volume Levels – sets handset volume levels (page 51). Display Contrast – adjusts the contrast of the display for best visibility (page 51). Call Log Password – sets or removes a password to control entry into the call log (page 53). Tone Commander 6220T-TSG User Manual...

  • Page 25: Label The Set

    An ISDN Telephone Setup Wizard for Windows can be downloaded from Tone Commander’s web site. This program prints key labels and service ordering forms. A Microsoft Word template for key labels only is also available.

  • Page 26: Installation Options

    More the More 4 key to see additional menu selections. INSTALLATION OPTIONS MODE PASSWD RESET Note: The PARAM and MODE options are only available with National ISDN. Tone Commander 6220T-TSG User Manual...

  • Page 27: Spid Entry

    SPID Entry _____________________________ A unique SPID (Service Profile IDentifier) is required for operation of the 6220T-TSG. If the network supports AutoSPID, a SPID that is assigned to your ISDN line can be automatically selected. If National ISDN generic SPID assignments are used by your service provider, your SPID will consist of your primary telephone number followed by “0101”...

  • Page 28: Parameter Download

    Enabling/Disabling Automatic Download Select AUTO. AUTO DOWNLOAD=ENABLED ENABLE DISABLE Select ENABLE or DISABLE. _______________________ Configuring Keys If the network does not support Parameter Download, you can assign call appearances, directory numbers and feature activators using this option. Tone Commander 6220T-TSG User Manual...
  • Page 29 Enter the assigned directory number with the dial pad. If you need to make corrections while entering numbers, select BKSP (backspace) to delete the previous digit. You can press the Done key to return to key selection. 12=CA/DN# 555-789-4251 |BKSP ORIG RESERV Tone Commander 6220T-TSG User Manual...
  • Page 30 OUT – Originate (outgoing calls) only. – Terminate (incoming calls) only. PRI – Outgoing or priority incoming calls only. NOT – Not Reserved - default value for all keys. Press the Done key to return to the CA/DN menu. Done Tone Commander 6220T-TSG User Manual...
  • Page 31 If you need to make corrections while entering numbers, select BKSP (backspace) to delete the previous digit. 10=NETWORK FA#59 |BKSP Press the Done key twice to return to the key selection menu Done or the Setup key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...

  • Page 32: Dss Keys

    Using the dial pad, enter the number you would dial to call the monitored station. CLEAR removes all digits, allowing you to start over. Press the Done key three times to return to the key selection Done menu or the Setup key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...

  • Page 33: Speed Dial Keys

    The FA softkey is only available when no digits have been entered. In the example above, the Speed Dial key sends feature code ‘57’ (Call Forward) followed by the directory number ‘987-1234’. F579871234 |BKSP CLEAR PAUSE Tone Commander 6220T-TSG User Manual...

  • Page 34: Terminal Mode

    BASIC – Voice or Basic EKTS. In most cases, your phone service should be configured for CACH EKTS. Press the Done key to return to the Installation Options menu Done or the Setup ey to exit Setup Mode. Tone Commander 6220T-TSG User Manual...

  • Page 35: Installation Password

    “NEW PASSWORD SET” will be displayed to confirm the new password. NEW PASSWORD SET Record your password for future reference. Press the Done key to return to the Installation Options menu Done or the Setup key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...
  • Page 36 Setup key to exit Setup Mode. What to do if you lose your password Ask your system administrator to call Tone Commander technical support at (800) 524-0024 in the event you misplace your password. You will need to report the serial number of your telephone to receive a new password.

  • Page 37: Reset To Factory Default Settings

    RESET ALL SETUP OPTIONS? Select YES to confirm the reset operation. ALL SETTINGS CLEARED Press the Done key to return to Installation Options menu or Done the Setup key to exit Setup Mode. The phone will restart. Tone Commander 6220T-TSG User Manual...

  • Page 38: Administration Options

    Select ADMIN. ADMINISTRATION OPTIONS \ INSPCT VERS TEST DIAG When appears in the top line of the display, you can press More the More 4 key to see additional menu selections. ADMINISTRATION OPTIONS \ RESTART LOG Tone Commander 6220T-TSG User Manual...

  • Page 39: Local Inspect

    Local Inspect menu or the Setup key to exit Setup Mode. Call Appearance/Directory Number Key The display will show for the selected key: • Key number, directory number (if programmed) 01=CA/DN# 555-349-1012 \ Tone Commander 6220T-TSG User Manual...
  • Page 40 • Call appearance reservation ORIGINATING DN? NO RESERVED=NOT RESERVED Feature Activator, Conference, Transfer, or Drop Key The display will show the key number, network feature activator number, and service description for the selected key. 07=NETWORK FA#56 Call Pickup Tone Commander 6220T-TSG User Manual...

  • Page 41: Directory Numbers

    2 is blank after a Parameter Download, this feature has not been provisioned on your line. MESSAGE=NETWORK FI#63 Message Waiting Press the Done key to return to the Local Inspect menu or the Done Setup key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...

  • Page 42: Version

    Select H/W. MODEL: 6220T TSG TOP: -01A PCB: -02B Software Version Select S/W. S/W VERSION: 01.04.01 Press the Done key to return to the Administration Options Done menu or the Setup key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...

  • Page 43: Test

    Select OFF to turn off all indicators, or wait 5 seconds for automatic off. Press the Done key to return to the Test menu or the Setup Done key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...

  • Page 44: Diagnostic Display

    The display will show the states of layers 1, 2, and 3, the Terminal Endpoint Identifier, and the network switch type. L1:OK L2:OK TEI=64 L3:OK SWITCH=5ESS NI-X Press the Done key to return to the Administration Options Done menu or the Setup key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...

  • Page 45: Restart

    Select CLEAR to remove all entries from the error log. Press the Done key to return to the Administration Options Done menu or the Setup key to exit Setup Mode. The Parameter Download log is re-written each time a new download is performed. Tone Commander 6220T-TSG User Manual...

  • Page 46: User Options

    More the More 4 key to see additional menu selections. USER OPTIONS PREF VOICE DISPLY PASSWD Note: The PREF option is only available with National ISDN. Tone Commander 6220T-TSG User Manual...

  • Page 47: Setting The Time And Date

    #, * and "Pause". The keys must be programmed at the terminal; they are not set by a Parameter Download. To add or change DSS keys, use the KEYS option in the Installation Options menu (see page 29). Tone Commander 6220T-TSG User Manual...
  • Page 48 The first pause in a dial string will delay dialing until the call is answered; additional pauses delay dialing for one second. Enter multiple pauses to increase the delay time. Pauses are entered with the PAUSE softkey, and are shown in the display as a P character. Tone Commander 6220T-TSG User Manual...

  • Page 49: Setting Up The Call Directory

    Press the More 4 key to move to the next character. If you need to make corrections while entering the name, select BKSP (backspace) to delete the current character and move back to the previous one. DIRECTORY NAME:Steve |BKSP CLEAR MOVE NUMBER Tone Commander 6220T-TSG User Manual...

  • Page 50: Deleting A Directory Entry

    More 4 key if moving to a different directory page. Deleting a Directory Entry Select CLEAR from the Name screen to delete a directory entry. The entry’s name and number will be deleted immediately. Tone Commander 6220T-TSG User Manual...

  • Page 51: Personal Ringing Options

    The current off-hook ringing setting will be displayed. OFFHOOK RING=SINGLE NORMAL SINGLE Select NORMAL or SINGLE to change the setting. Press the Done key to return to the Personal Ringing menu or Done the Setup key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...
  • Page 52 If you want to change the setting for the selected key, select ALWAYS, NEVER, or WAIT2-WAIT7. Press the Done key to return to the Personal Ringing menu or Done the Setup key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...

  • Page 53: Call Preference Options

    (Setup → USER → More 4 → PREF) CALL PREFERENCE=RINGING RING IDLE NONE Select RING, IDLE, or NONE. Press the Done key to return to the User Options menu or the Done Setup key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...

  • Page 54: Handset Configuration

    (Setup → USER → More 4 → DISPLY) Select ( - ) to lighten the display (less contrast), or (+) to darken the display (more contrast). The display contrast will change, and a bar graph will show the new contrast setting. Tone Commander 6220T-TSG User Manual...
  • Page 55 CONTRAST [{{{{{ Press the Done key to return to the User Options menu or the Done Setup key to exit Setup Mode. Tone Commander 6220T-TSG User Manual...

  • Page 56: Setting A Call Log Password

    Repeat the password when prompted to verify the new entry. Press the Done key. Done “NEW PASSWORD SET” will be displayed to confirm the new password. NEW PASSWORD SET Record your password for future reference. Tone Commander 6220T-TSG User Manual...
  • Page 57 Setup key to exit Setup Mode. What to do if you lose your password Contact your system administrator or call Tone Commander technical support at (800) 524-0024 in the event you misplace your password. You will need to report the serial number of your telephone to receive a new password.

  • Page 58: Troubleshooting

    • Verify all connections between the NT1 and the registered jack interface. • Replace the NT1 device. Layer 2 does not initialize: • Repeat Step 2. Tone Commander 6220T-TSG User Manual...
  • Page 59 Verify operation of the telephone by accomplishing the following: 1. Access an idle line. • Does the line LED indicate active status? • Is dial tone heard? 2. Dial any directory number for a test call. • Did the call go through? Tone Commander 6220T-TSG User Manual...

  • Page 60: Telephone Configuration Troubleshooting

    Ringing calls are not >SETUP >USER >RING answered when going >MORE >PREF off-hook. “SELECT AN IDLE Originating DN and See page 27. LINE” is displayed when Call Appearance going off-hook or Reservation settings pressing the speaker key. Tone Commander 6220T-TSG User Manual...

  • Page 61: Appendix A Ordering Isdn Service

    ISDN service. Contact them for instructions before you create your order. Key Assignments The 6220T-TSG is compatible with all NIUF terminal packages and many other standard line configurations. If Parameter Downloading is available, the phone will automatically assign Feature Activator keys and codes to match almost any line configuration.

  • Page 62: Recommended Button Assignments

    With Parameter Downloading, the phone will automatically remap feature activators (other than Conference, Transfer, Drop, and Message Waiting) in descending order, starting with key 20. For example, network feature key #59 will be assigned to key 20, #58 to key 19, etc. Tone Commander 6220T-TSG User Manual...

  • Page 63: Appendix B Setup Menu Tree

    MODE (Terminal Mode – National ISDN only) ....page 31 CACH (Call Appearance Call Handling EKTS) BASIC (Basic EKTS – National ISDN only) PASSWD (Installation Options Password) ...... page 32 CLEAR RESET (Reset to Default Settings) ......... page 34 Tone Commander 6220T-TSG User Manual...
  • Page 64 DIAG (Diagnostic Display) ..........page 41 RESTART (Restart/Clear Call Log) ........ page 42 LOG (Error & Parameter Download Logs) ...... page 42 ERROR (Error Log) PARAM (Parameter Download Log – Nat. ISDN only) CLEAR (Clear Error Log) Tone Commander 6220T-TSG User Manual...
  • Page 65 NONE (Manual Call Appearance Selection) VOICE (Voice Mode) ............page 51 VOLUME RCV+/- (Handset Receive Volume Up/Down) DISPLY (Display Contrast) ..........page 51 + (Increase Contrast) - (Decrease Contrast) PASSWD (Call Log Password) ........page 53 SET, CLEAR Tone Commander 6220T-TSG User Manual...

  • Page 66: Appendix C Warranty And Service

    Systems, Inc. (Tone Commander) warrants its products to be free from defects in material and workmanship under conditions of normal use and service. Tone Commander shall, at its option, repair or replace any defective product which, in its opinion, has not been misused, damaged, or improperly installed.

  • Page 67: Appendix D Specifications

    8.25” W x 8.5” D x 4.75” H, including handset Weight 2.5 lbs. Environmental Operating temperature: 32° to 104° F (0° to 40° C) Storage temperature: 32° to 122° F (0° to 50° C) Humidity: 5% to 95% non-condensing Tone Commander 6220T-TSG User Manual...

  • Page 68: Factory Default Settings

    Yes, Keys 1-3 Ringer Volume Level 3 Level 3 Ringing Control Always Always Ringing Tone #5 (of 8) #5 (of 8) Terminal Mode CACH Transfer FA/FI=61 Voice Mode Handset Handset * fixed setting for 5ESS Custom ISDN Tone Commander 6220T-TSG User Manual...

  • Page 69: Appendix Eul/Fcc Statements

    13. Never push objects of any kind into this product through any openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on this product. Tone Commander 6220T-TSG User Manual...

  • Page 70: Save These Instructions

    16. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 17. Do not use the telephone to report a gas leak in the vicinity of the leak. SAVE THESE INSTRUCTIONS Tone Commander 6220T-TSG User Manual...

  • Page 71: Fcc Requirements

    FCC Requirements The Tone Commander Model 6220T-TSG complies with Part 68 of the FCC Rules. The label affixed to this equipment contains, among other information, the FCC Registration for this equipment. You must, upon request, provide this information to your telephone company.
  • Page 72 Tone Commander 6220T-TSG User Manual...
  • Page 73 Tone Commander 6220T-TSG User Manual...
  • Page 74 13-102840 Rev. B1 ©2003 11609 49th Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.com...

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