Cable Adapter Module - Motorola MC9190-G User Manual

Troubleshooting the Single Slot Serial/USB Cradle (Continued)
Table 6-3
Symptom
Spare battery is Battery not fully seated
not charging. in charging slot.
Battery inserted
incorrectly.
Battery is faulty.
During data MC9190-G removed
communications, from cradle during
no data was communications.
transmitted, or
Incorrect cable
transmitted data
configuration.
was incomplete.
Communications
software is not installed
or configured properly.

Cable Adapter Module

Troubleshooting The Cable Adapter Module
Table 6-4
Symptom
MC9190-G battery MC9190-G was
is not charging. removed from CAM or
CAM was unplugged
from AC power too
soon.
Battery is faulty.
The MC9190-G is not
fully attached to the
CAM.
Possible Cause
Remove and re-insert the spare battery into the cradle, ensuring it is
firmly seated.
Ensure the contacts are facing down and toward the back of the
cradle.
Verify that other batteries charge properly. If so, replace the faulty
battery.
Replace the MC9190-G in cradle and retransmit.
See the System Administrator.
Perform setup as described in the MC9190-G Integrator Guide.
Ensure that Microsoft ActiveSync 4.5 or greater is installed on the
host computer.
Possible Cause
Ensure CAM is receiving power. Ensure the MC9190-G is attached
correctly. Confirm main battery is charging. If a MC9190-G battery
is fully depleted, it can take up to four hours to fully recharge a
battery (if the MC9190-G is off and longer if the MC9190-G is
operating).
For Windows Mobile 6.5 devices, view battery status by tapping
Start
For Windows CE 6.0 devices, view battery status by tapping
Settings
Verify that other batteries charge properly. If so, replace the faulty
battery.
Detach and re-attach the CAM to the MC9190-G, ensuring it is
firmly connected.
Maintenance & Troubleshooting
Solution
Solution
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