Motorola MC9190-G User Manual page 125

Troubleshooting the MC9190-G (Continued)
Table 6-1
Problem
The MC9190-G does Scanning application
not accept scan input. is not loaded.
Unreadable bar
code.
Distance between
exit window and bar
code is incorrect.
MC9190-G is not
programmed for the
bar code.
MC9190-G is not
programmed to
generate a beep.
Battery is low.
WLAN connection is Microsoft security
lost when the feature prevents
MC9190-G is connection to two
connected to a host separate networks.
computer using
ActiveSync.
MC9190-G cannot find Too far from other
any Bluetooth devices Bluetooth devices.
nearby.
The Bluetooth
device(s) nearby are
not turned on.
The Bluetooth
device(s) are not in
discoverable mode.
MC9190-G keeps The MC9190-G's
powering down to battery is low.
protect memory
contents.
There is a delay during This is the normal
a resume from behavior.
suspend.
Cause
Verify that the unit is loaded with a scanning application. See the
System Administrator.
Ensure the symbol is not defaced.
Ensure MC9190-G is within proper scanning range.
Ensure the MC9190-G is programmed to accept the type of bar
code being scanned.
If a beep on a good decode is expected and a beep is not heard,
check that the application is set to generate a beep on good
decode.
If the scanner stops emitting a laser beam when the trigger is
pressed, check the battery level. When the battery is low, the
scanner shuts off before the MC9190-G low battery condition
notification.
Note: If the scanner is still not reading symbols, contact the
distributor or Motorola.
Disconnect from the WLAN network prior to connecting to a host
computer using ActiveSync.
Move closer to the other Bluetooth device(s), within a range of 10
meters.
Turn on the Bluetooth device(s) you wish to find.
Set the Bluetooth device(s) to discoverable mode. If needed, refer
to the device's user documentation for help.
Recharge the battery.
No solution required.
Maintenance & Troubleshooting
Solution
6 - 7