Cable Adapter Module - Motorola MC919Z Integrator Manual Supplement

Troubleshooting the Single Slot Serial/USB Cradle (Continued)
Table 6-6
Symptom
During data MC919Z removed from
communications, cradle during
no data was communications.
transmitted, or
Incorrect cable
transmitted data
configuration.
was incomplete.
Communications
software is not installed
or configured properly.

Cable Adapter Module

Troubleshooting The Cable Adapter Module
Table 6-7
Symptom
MC919Z battery MC919Z was removed
is not charging. from CAM or CAM was
unplugged from AC
power too soon.
Battery is faulty.
The MC919Z is not fully
attached to the CAM.
During data MC919Z detached from
communications, CAM during
no data was communications.
transmitted, or
Incorrect cable
transmitted data
configuration.
was incomplete.
Communications
software is not installed
or configured properly.
Possible Cause
Replace MC919Z in cradle and retransmit.
See the System Administrator.
Perform setup as described in the Accessories section of the
MC9190-G Integration Guide.
Ensure that Microsoft ActiveSync 4.5 or greater is installed on the
host computer.
Possible Cause
Ensure CAM is receiving power. Ensure MC919Z is attached
correctly. Confirm that the battery is charging. If a MC919Z battery is
fully depleted, it can take up to four hours to fully recharge a battery
(if the MC919Z is off and longer if the MC919Z is operating).
For Windows Mobile 6.5 devices, view battery status by tapping
Start > Settings > System > Power.
Verify that other batteries charge properly. If so, replace the faulty
battery.
Detach and re-attach the CAM to the MC919Z, ensuring it is firmly
connected.
Re-attach MC919Z to CAM and retransmit.
See the System Administrator.
Perform setup as described in the Accessories section of the
MC9190-G Integration Guide.
Troubleshooting
Action
Action
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