Troubleshooting - Royal Alpha 9180sc Instruction Manual

TROUBLESHOOTING

Please select and follow the procedure which best describes the cash register condition:
1. IN CASE OF AN ERROR TONE:
a. PRESS the [CLEAR] key.
b. Turn the key to the last position (PRG, REG, X or Z) you were in prior to receiving the error. If the last position
you were in was "REG", turn the key to the "REG" position and PRESS the [CLEAR] key, then PRESS the
[AMT TEND/TOTAL], [CHECK], or [CHARGE] key to complete a pending sale or if your last position was "PRG",
turn the key to the "PRG" position and PRESS the [CLEAR] key.
c. Double check and repeat the procedure you are trying to perform.
d. If error still persists, perform a HALF SYSTEM CLEAR procedure (see below).
e. As a last resort, perform a FULL SYSTEM CLEAR procedure (see below).
2. IN CASE SEC CODE ERROR DISPLAYS IN PRG, X OR Z MODES:
a. This prompt means a Manager Password has been programmed. Enter the password number, PRESS [CHECK]
and proceed.
3. IN CASE CLERK ERROR DISPLAYS IN REG 1 OR REG 2 MODES:
a. This prompt means clerk numbers are programmed and the clerk system is activated. Enter the clerk number and
PRESS [CLERK/FS SHIFT] to proceed.
4. IN CASE PE-PRINTER ERROR DISPLAYS:
a. Check if you are out of paper.
b. Check for a paper jam. If so, carefully remove any paper obstructing the printer. CAUTION: Do not manually pull
the paper, always use the paper feed key to remove or advance the paper. IMPORTANT: Do not use sharp or
pointed instruments in the printer area. This may cause serious damage to your printer.
c. Once the paper jam has been successfully removed, if "PE" still displays turn the key to the "OFF" position,
unplug the cash register (pause for 10 seconds), and replug.
d. If an "E" or "ERROR" displays, PRESS the [CLEAR] key.
e. If an "E" or "ERROR" continues to display, turn the key to the last position (PRG, REG, X or Z) you were in prior
to receiving the error. If the last position you were in was "REG", turn the key to the "REG" position and
PRESS the [CLEAR] key, then PRESS the [AMT TEND/TOTAL], [CHECK], or [CHARGE] key to complete a
pending sale or if your last position was "PRG", turn the key to the "PRG" position and PRESS the [CLEAR]
key.
f. As a last resort, follow the directions for a FULL SYSTEM CLEAR procedure (see Page 74).
5. IF THE CASH REGISTER IS MALFUNCTIONING:
a. Be sure the cash register is plugged into a working electrical outlet and no other electrical device is using the same
power source. Another electrical motor on the same circuit could cause interference with register operations.
b. Perform a HALF SYSTEM CLEAR procedure (see Page 74).
c. As a last resort, follow the directions for a FULL SYSTEM CLEAR procedure (see below).
d. If needed, contact the Royal Customer Support hotline at 1-800-272-6229 for additional assistance.
6. OPENING THE DRAWER IN AN EMERGENCY:
Push the drawer opening lever to the left (located at the rear of the bottom of the cash register) to open the drawer in
an emergency in case of a power failure or a cash register malfunction.
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