Table of Contents
Advertisement
TROUBLESHOOTING
Please select and follow the procedure which best describes the cash register condition:
1. IN CASE OF AN ERROR TONE OR IF "E" DISPLAYS:
PRESS the [CLEAR] key.
a.
b.
Turn the key to the last position (PRG, REG, X or Z) you were in prior to receiving the error. If the last
position you were in was "REG", turn the key to the "REG" position and PRESS the [CLEAR] key, then
PRESS the [AMT TEND/TOTAL], [CHK], or [CHG] key to complete a pending sale. If your last position was
"PRG", turn the key to the "PRG" position, PRESS the [CLEAR] key, and then PRESS the [#/ST/NS] key.
c. Double check and repeat the procedure you are trying to perform.
d. If error still persists, perform a HALF SYSTEM CLEAR procedure (see below).
e. As a last resort, perform a FULL SYSTEM CLEAR procedure (see below).
2. IF PRINTING PROBLEMS OCCUR:
a. Check if you are out of paper.
b. Check for a paper jam.
manually pull the paper, always use the paper feed key to remove or advance the paper.
c. Once the paper jam has been successfully removed, reinstall a new paper roll if necessary, see Page 10.
Important:
Avoid using any type of sharp or pointed objects
clear a paper jam.
3. IF THE CASH REGISTER IS MALFUNCTIONING:
a. Be sure the cash register is plugged into a working electrical outlet and no other el ectrical device is using the
same power source. Another electrical motor
operations.
b. Perform a HALF SYSTEM CLEAR procedure (see below).
c. As a last resort, follow the directions for a FULL SYSTEM CLEAR procedure (see below).
4. OPENING THE DRAWER IN AN EMERGENCY:
Push the drawer opening lever to the left (located at t
drawer in an emergency in case of a power failure or a cash register malfunction.
HALF SYSTEM CLEAR PROCEDURE:
FULL SYSTEM CLEAR PROCEDURE:
Note: This procedure will erase all transaction totals and
programming.
If a problem still persists, contact a Royal Authorized Service Center. For the loca tion of the one nearest you,
call (888) 261-3888 during East Coast business hours.
If so, carefully remove any paper obstructing the printer. CAUTION: DO
a. Turn the key to the "PRG" position.
b. Unplug the cash register from the power source (pause
for 10 seconds) and replug the cash register.
c. Continue with normal operations.
a. Turn the key to the "PRG" Position.
b. Unplug the cash register from the power source and wait
at least 15 seconds.
c. While holding down the [CLEAR] key, replug the cash
d. Re-program the cash register.
e. Continue with normal operations.
in or around the printer area when attempting
on the same circuit could cause interference with register
he rear of the bottom of the cash register) to open
register.
NOT
to
the
94
Advertisement
Table of Contents
