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HP ProLiant DL320e User Manual

Hp smart update manager 5.3 user guide.
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HP Smart Update Manager User Guide
This document describes how to use HP SUM to apply firmware updates to HP ProLiant and HP Integrity servers, and apply
software updates to HP ProLiant servers. This document is intended for individuals who understand the configuration and
operations of Microsoft Windows, Windows Server, Linux, smart components, and the risk of data loss from performing updates.
HP Part Number: 613175-008
Published: October 2012
Edition: 8


Table of Contents

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   Summary of Contents for HP ProLiant DL320e

  • Page 1 HP Smart Update Manager User Guide Abstract This document describes how to use HP SUM to apply firmware updates to HP ProLiant and HP Integrity servers, and apply software updates to HP ProLiant servers. This document is intended for individuals who understand the configuration and operations of Microsoft Windows, Windows Server, Linux, smart components, and the risk of data loss from performing updates.
  • Page 2 © Copyright 2009, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
  • Page 3: Table Of Contents

    Contents 1 Introduction....................6 HP SUM overview........................6 Deploying HP SUM........................7 Running HP SUM.........................7 Deploying firmware for HP ProLiant servers using the HP Service Pack for ProLiant......9 HP SUM supported firmware for HP ProLiant servers.............9 Deploying HP Integrity Smart Update Firmware bundles with HP SUM........10 HP SUM supported firmware for Integrity servers...............10 Deployment modes......................11 Deployment scenarios......................11...
  • Page 4 Generating and viewing reports....................30 Generating a Report......................30 Viewing a report........................30 3 Using scripts to deploy updates..............31 Command-line interface......................31 Command-line syntax......................31 Switch update commands....................31 Command-line arguments....................33 Component configuration for Windows components only............40 Command-line examples.....................40 Return codes........................41 Windows smart-component return codes................42 Linux smart-component return codes..................42 Linux RPM return codes.......................43 Input files..........................43 Input file format and rules....................44...
  • Page 5 Automatic reboot does not occur when using the user-specified reboot message with a Japanese character set on Windows....................69 HP SUM stalls when run in a directory path that contains multi-bye characters......69 Microsoft Windows displays a Found new hardware message..........69 Non-matching systems error reported when building source Linux RPMs or installing Linux RPMs built from source........................69 Linux component version discrepancy for source RPMs............69 No components found in the selected repositories message appears.........70...
  • Page 6: Introduction

    1 Introduction HP SUM overview HP SUM is a technology included in many HP products for installing and updating firmware and software on HP ProLiant servers, and firmware on HP Integrity servers. HP SUM provides a GUI and a command-line scriptable interface for: Deployment of firmware for single or one-to-many HP ProLiant and HP Integrity servers and network-based targets such as iLOs, OAs, and VC Ethernet and Fibre Channel modules.
  • Page 7: Deploying Hp Sum

    NOTE: HP SUM does not support third-party controllers. This includes flashing hard drives behind these controllers. Remote online deployment of IO Card FW on HP ProLiant and HP Integrity targets running HP-UX. Deploying HP SUM The following sections discuss deployment from HP SUM. For more information on planning an update, see the HP ProLiant Firmware Management Best Practices Overview, HP ProLiant Firmware Management Best Practices Planning Guide, or HP BladeSystem ProLiant Firmware Management Best Practices Implementer Guide, available on the HP SUM documentation website at...
  • Page 8 Scenario Description HP SUM command HP deliverable Interactive, graphical Use this scenario when you: Windows: Online: deployment on a local host Are not familiar with hpsum ◦ HP Service Pack for Run HP SUM on the server command line tools ProLiant (SPP) Linux: being updated.
  • Page 9: Deploying Firmware For Hp Proliant Servers Using The Hp Service Pack For Proliant

    Scenario Description HP SUM command HP deliverable User1 -password Need to update all enclosure firmware Need to target VMware host servers Automatic Deployment to Use this scenario when you: The HP SPP takes care of this Online: one or more servers in a HP automatically Do not have an operating None...
  • Page 10: Deploying Hp Integrity Smart Update Firmware Bundles With Hp Sum

    Component Supported SAS and SATA hard drive firmware behind non-Smart Array controllers Emulex, QLogic, and Brocade Fibre Channel HBA firmware Tape Blade firmware OA firmware Yes, online only VC firmware Yes, online only CPLD firmware HP StorageWorks MDS 600 enclosure firmware MSA 2000 firmware (P2x00 firmware) D2600/D2700 firmware Yes, when attached through a Smart Array controller...
  • Page 11: Deployment Modes

    Deployment modes The following key terms are used when using HP SUM to deploy updates: Term Definition Local The installation runs on the physical hardware you are updating. For example, running a utility on a server to update the server's system ROM. Remote The installation runs on one system, but updates other physical targets.
  • Page 12: Choosing Hp Sum Or Hp Sim

    The following table describes when typical HP SUM deployment scenarios are used. Scenario Used when Graphical deployment on a local host You are not familiar with command line tools. You are deploying components on a local, single host. Updates do not require scripting. Scripted deployment on a local host You are familiar with command line tools.
  • Page 13 To enable firmware updates without the need to type in the TPM password on each server, the BitLocker Drive Encryption must be temporarily disabled. Disabling the BitLocker Drive Encryption keeps the hard drive data encrypted. However, BitLocker uses a plain text decryption key that is stored on the hard drive to read the information.
  • Page 14: Using The Hp Sum Gui

    2 Using the HP SUM GUI Keyboard support The HP SUM GUI has accelerator keys that enable you to manage and control common tasks quickly. To ensure proper navigation, the following are a few reminders. Press ALT to see the task corresponding to the underlined letter. The accelerator keys work by pressing ALT + the underlined letter.
  • Page 15: Setting Proxy Server Options

    components are available for selection. The components are not downloaded from to a target until the Install button is clicked unless the component is needed to discover supported devices. If components are needed for discovery, you are prompted to allow this action. The check box is cleared by default.
  • Page 16: Using Multiple Repositories

    Using multiple repositories HP SUM allows you to select one or more repositories when selecting components to be installed. You can have a different filter set for each repository. Be aware of the following items: HP SUM uses the highest version of a bundle or component it finds in any of the selected repositories.
  • Page 17: Editing The Repository

    \repository UNC path: \\myfileserver\repository \\\myrepos Click OK. Editing the repository You can edit a repository to change its name or location, or to filter the repository’s updates. If you want to change the name of a repository, select the line of the repository you want to edit, and then click Edit Repository.
  • Page 18: Downloading Components For Target Discovery

    Follow the instructions when the Item Configuration screen appears. When you finish configuring all the components, click OK to return to the Source Selections screen. NOTE: If more than one repository contains the same component, HP SUM only uses the component located in the repository closest to the top of the Current Repositories table.
  • Page 19: Filtering A Custom Baseline

    Select the check box for the updates you want to use from the Baseline Repositories list . Click Save and Continue to save your baseline. For more information, see “Saving a custom baseline” (page 19). If you want to create more baselines, change the filter settings or select components. Click Save and Continue to save the new baselines.
  • Page 20: Selecting The Targets

    Selecting the targets The Select Targets screen automatically detects the local system running HP SUM and adds it to the targets list. To find new targets, click Find Targets or Add Single Target. For more information, “Finding and discovering targets” (page 21) “Adding a single target”...
  • Page 21: Inter-target Dependency

    Inter-target dependency HP SUM finds potential targets by checking the OA host server list for all targets you add. HP SUM asks you if you want to add the potential targets it found, and does dependency checking for these servers. Dependency checking Dependency checking is an integral function of creating a supported configuration before HP SUM deployment.
  • Page 22: Adding A Single Target

    Select IP Address Range, Port Address, or LDAP Scan for Remote Targets, and then click OK. IP Address–Enables you to search a range of IP addresses in IPv4 or IPv6 format. Enter the required address range information, click Search, select the target, and then click Add to List.
  • Page 23: Editing A Target

    In the Select Targets screen table, the Status field displays progress messages as HP SUM verifies the credentials you entered. NOTE: HP Integrity servers only: If an iLO is part of a domain, HP recommends managing the entire domain, not just the iLO. During the discovery process, if HP SUM detects that an iLO is part of a target domain, HP SUM asks you if you want to manage the entire domain, or if you want to continue to update just the iLO.
  • Page 24: Pending Firmware Updates For Ilo (hp Integrity Servers Only)

    Pending firmware updates for iLO (HP Integrity servers only) If you update a previously updated Integrity server via iLO but did not power down and reboot to activate the system firmware change, HP SUM asks you what to do with the pending update. You can choose to: Leave the system for manual reboot to activate.
  • Page 25: Installing Updates

    This screen appears after HP SUM completes the dependency checks for each target. The status column notifies you whether each target has updates available, is ready to update, or if there are dependencies you need to resolve. On the Select Bundles or Select Components screen, you can select the devices on each target that you want to update.
  • Page 26: Viewing Failed Dependencies

    Viewing failed dependencies If a failed dependency occurs, you must resolve it by ensuring the prerequisite libraries or the appropriate software or firmware components are available before proceeding with the installation. Click Failed Dependencies to see what changes you need to make. Selecting bundles The Bundle Components Selections screen displays the following information for a selected target: Select Devices—Displays all bundled and unbundled updates you can install on the target.
  • Page 27: Selecting Components

    Selecting components Use this screen to install individual smart components that are not contained in a bundle. You can choose the devices to update, and choose whether to activate the updates immediately, or wait until the next scheduled target maintenance. NOTE: If HP SUM shows no devices you can update, you might need to change the types of updates to use on the Edit Repository screen.
  • Page 28: Viewing Firmware Details

    Viewing firmware details You can view the firmware detail screen from these screens: Review/Install Updates Select Bundles Select Components To open the view firmware details, do one of the following: Click Installed Version on the Select Bundles or Select Components screen. HP Integrity servers only: Click Mismatch Found on the Review/Install Updates screen, if displayed.
  • Page 29: Reboot Options

    Do one of the following: Click Downgrade or Rewrite, depending on whether you want to downgrade the firmware version, or overwrite the current firmware version. Force upgrade bundles, firmware, or software. ◦ Bundles—Selects older firmware bundles. ◦ Firmware—Selects older firmware components. ◦...
  • Page 30: Generating And Viewing Reports

    Generating and viewing reports You can generate a report file in HTML, XML, or CSV format that details the repository contents, target firmware, target installable details, failed dependencies, and installed items details. You can view HTML and XML files in a web browser, such as Microsoft Internet Explorer. The reports support JavaScript-enabled web browsers Internet Explorer 6.0 or Mozilla Firefox 3.5 and later.
  • Page 31: Using Scripts To Deploy Updates

    3 Using scripts to deploy updates Command-line interface You can use the HP SUM command-line interface to script custom installations. Command-line syntax The general command-line syntax for HP SUM is as follows: hpsum [/h[elp]] [/?] [/f[orce]] [/f[orce]:bundle] [/f[orce]:rom] [/f[orce]:software] [/f[orce]:all ] [/g (/downgrade)] [/e (/rewrite) [/r[eboot]] [/reboot_message "reboot message"] [/reboot_delay timeout_in_seconds] [/reboot_always] [/s[ilent]] [/c[omponent] <component_to_install>] [/group "group_name"] [/b[undle]...
  • Page 32 The following table shows what updates occur if no switches are currently installed. Command G7 and earlier servers Gen8 servers SNMP no switches /no_mgmt Nothing Nothing /use_ams Nothing SNMP SNMP /use_snmp WBEM WBEM /use_wmi SNMP AMS and SNMP /use_ams /use_snmp WBEM AMS and WBEM /use_ams /use_wmi...
  • Page 33: Command-line Arguments

    The following table shows what updates occur if AMS switches are currently installed. Command G7 and earlier servers Gen8 servers no switches /use_ams AMS and SNMP /use_snmp AMS and WBEM /use_wmi AMS and SNMP /use_ams /use_snmp AMS and WBEM /use_ams /use_wmi AMS, SNMP, and WBEM /use_wmi /use_snmp AMS, SNMP, and WBEM...
  • Page 34 Installation options Description component installation fails, and an error message writes to the log file. Failed dependencies are not reported to the user when you are using the /s[ilent] argument. To check for failed dependencies, remove the /s[ilent] argument and reissue the command line.
  • Page 35 Installation options Description command line. If there are no bundles specified on the command line, and multiple bundles are in the directory, the /use_latest argument allows HP SUM to use the bundle that has the latest version for installation. Specifies a directory or file share that contains the SPP, HP /use_location "file_share"...
  • Page 36 Installation options Description This filter switch allows you to see only the firmware /romonly components needed for installation. When you are using this filter switch, you must exit and restart HP SUM if you want to return to an unfiltered state. Do not use the /romonly argument with the /softwareonly argument.
  • Page 37 Overriding errors Description This command is for HP Integrity servers only. /oa_name and /oa_password Use these arguments if you do not use the /partition_only argument. If you do not enter the selections, then the update will display and error and exit. This command is for HP Integrity servers only.
  • Page 38 Targets Description Connect Ethernet or Fibre Channel Module for c-Class BladeSystem, or BladeSystem OA. When two OAs are in an enclosure, this argument should be the active OA. When specifying the IP address, use either the IPv4 or IPv6 format. Discovery will be triggered for the specified target type, /targettype only.
  • Page 39 Log files Description log<netAddress> and the redirected location is <path>\hp\log\<netAddress>. For Linux components, the default location is /var/hp/ log/<netAddress> and the redirected location is <path>/hp/log/<netAddress>. /v[erbose] or /veryv[erbose] Sets the verbosity level for the HP SUM execution log file, hpsum_execution_log_<date>_<time>.log. It increases the level of detail that is retained in the log file.
  • Page 40: Component Configuration For Windows Components Only

    Superdome 2 server commands Description Example: /update_type PARTITIONS /device_list <device[,device]…> Use this argument when the /update_type argument is PARTITIONS. This argument specifies the subset of partitions or blades to update when you do not want to update all partitions or blades. Valid devices are: npar(number) and blade(enc)/(bay).
  • Page 41: Return Codes

    hpsum /use_latest /allow_non_bundle_components /silent Results: All software components and firmware components from the update bundle, which HP SUM determined must be installed, were installed. Example 2: Either of the following command-line inputs can deploy the previous version of the PSP only and force all the components to be installed: hpsum /f:bundle /softwareonly BP000315.xml hpsum /b BP000315.xml /f:bundle /softwareonly...
  • Page 42: Windows Smart-component Return Codes

    In Linux, the negative return codes are reported. These return codes are determined by subtracting the negative value from 256. Return code Value Linux Windows Text The installation was successful. SUCCESS_NO_REBOOT The installation was successful, but a SUCCESS_REBOOT reboot is required. The component was current or not SUCCESS_NOT_REQUIRED required.
  • Page 43: Linux Rpm Return Codes

    Error level Meaning The installation was not attempted because the version to be installed matches the version already installed. The installation was not attempted because of one of the following: The version to be installed is older than the version already installed.
  • Page 44: Input File Format And Rules

    Input file format and rules The input file is divided into two sections: Configuration The configuration section starts from the beginning of the file and proceeds until the first target section is encountered. This section consists of a number of settings and their values. Each configuration setting must appear on a fresh line in the file, along with its value.
  • Page 45: Input File Parameters

    Input file parameters Parameter Description Possible values This parameter causes the installation SILENT YES, NO to run silently without GUI or console output. All data is written to the log file. Any generated prompts use the default option and continue the installation without user input.
  • Page 46 Parameter Description Possible values versions of the same component that might have shipped with the bundles. Defines the behavior when a remote SKIPTARGET YES, NO target has an existing HP SUM session in progress. Use this parameter to skip the host if an existing HP SUM session already exists.
  • Page 47 Parameter Description Possible values Specifies that components that use USESNMP YES, NO SNMP protocol, are available to be selected for installation. These components are available for selection by default. When the /usesnmp parameter is used, and the /usewmi parameter is not used, the WMI components are optional.
  • Page 48 Parameter Description Possible values The default of OmitHost causes the host to be put in a failure state, and no installation is attempted on it. OmitComponent clears the affected components and proceeds with any updates that do not have dependency failures.
  • Page 49 Parameter Description Possible values management station. You can specify multiple strings separated by a space. (Applies to Linux PSP only.) Specifies the IP address or DNS host IP address, DNS name CMAMGMTSTATIONROIPORDNS name of a system with read-only access to serve as a management station.
  • Page 50 Parameter Description Possible values HPVCAVCRMLOGIN parameter. (Applies to Linux PSP only.) HP Systems Management Homepage YES, NO (default) FORCE-OVERWRITE (hpsmh) uses this parameter to force overwrite the SMH settings of an existing configuration file. HP Systems Management Homepage Up to five Linux groups, separated ADMIN-GROUP (hpsmh) uses this parameter to set up by spaces or semicolons, to enable...
  • Page 51 Parameter Description Possible values This parameter is ignored unless the IP-RESTRICTED-LOGINS parameter is set to yes. HP Systems Management Homepage LOCALACCESS-ENABLED YES (default to include uses this parameter to determine anonymous access) whether to enable local anonymous access to the web services. (Applies to Linux PSP only.) HP Systems Management Homepage LOCALACCESS-TYPE...
  • Page 52 Parameter Description Possible values The hp_qla2x00 QLogic Fibre HPQLA2X00FO SinglePath Channel Driver uses this parameter to SecurePath determine the failover mode to use. (Applies to Linux PSP only.) QLogicFailure NOTE: No default value The hp_qla2x00 QLogic Fibre Y, N (default) HPQLA2X00FORCE Channel Driver uses this parameter to determine whether to skip detection of...
  • Page 53 BUNDLESLIST = bp001234.xml ALLOWUPDATEBUNDLE = YES SKIPTARGET = NO IGNOREERRORS = ServerNotFound, FailedDependencies SOURCEPATH = c:\pkgsource1 USELATEST = YES SILENT = YES OPTIONS = /f:rom [TARGETS] HOST = schinta1 HOST = schinta2 UID = root PWD = root123 HOST = 234.567.765.432 [END] USAGE: hpsum /inputfile <path:\inputfile.txt>...
  • Page 54 PWD=password [END] Example SILENT = YES IGNOREERRORS = ServerNotFound,BadPassword, FailedDepedencies SKIPTARGET = NO SOURCEPATH = C:\ fwcd\firmware-8.70-0\hp\swpackages FORCEALL = YES REBOOTALLOWED = YES REBOOTDELAY = 30 REBOOTMESSAGE = Install complete, server will reboot in 30 seconds” [TARGETS] HOST= UID=Userid PWD=password [END] [TARGETS] HOST=
  • Page 55: Reports

    Reports HP SUM generates three types of reports about the specified system or repository. HP SUM generates these reports by using the command-line arguments. If no additional arguments are specified on the command line, HP SUM uses the local host and default repository locations (the directory where HP SUM was initiated).
  • Page 56 commands. For more information about downloading and installing HP SUM as an RPM, see the document Linux best practices using HP Service Pack for ProLiant (SPP) and Software Delivery Repository (SDR) at c03479393.pdf. Using scripts to deploy updates...
  • Page 57: Advanced Topics

    4 Advanced topics Configuring IPv6 networks You can deploy to remote targets in IPv6-based networks for Windows and Linux target servers. Using HP SUM with IPv6 networks presents challenges for IT administrators. For Windows-based servers, to communicate with remote target servers, HP SUM uses either existing credentials or the user-provided user name and password to connect to the admin$ share.
  • Page 58: Configuring Ipv6 For Windows Server 2008

    IPv6 addresses can be passed to HP SUM in command line arguments or using the HP SUM user interface. In the HP SUM user interface, you can add a remote host on an IPv6 network by either entering the DNS name of the IPv6 target server or by selecting the IPv6 address button and entering the IPv6 address.
  • Page 59: Network Ports Used By Hp Sum

    The only current limitation of HP SUM in a Linux IPv6 environment is that all remote target Linux-based servers must have the iptables-ipv6 RPM file installed. You can find the file on the distribution media for both Red Hat Enterprise Linux and Novell SUSE Linux Enterprise Server operating systems. HP SUM uses this file to open a port in the IPv6 firewall to communicate with the Linux system that runs HP SUM.
  • Page 60 Table 3 HP SUM Linux network ports Ports Description Port 22 Establishes a connection to the remote Linux server via SSH. For Integrity servers, HP SUM uses this port to discover target settings. Port 443 A secure data port used to transfer information. Port 62286 Default for some internal communications.
  • Page 61: Troubleshooting

    5 Troubleshooting Installation issues Components do not appear on the Select Items to Install screen or do not deploy from the silent console mode Solution: Components were not included in the installation set. Check the OpMan.trace file to see which components were not included. For the location and more information about trace files, “Collecting trace directories”...
  • Page 62 NOTE: Exit HP SUM before running the GatherLogs utility. Debug Trace Files Function Contains operations manager trace data of the overall Opman.trace installation process, details of repository/components added/removed and general errors if any. Contains details of the component inventory from the InventoryResults.xml repositories.
  • Page 63: The Update Returned An Error Message Appears

    The Update returned an error message appears When installing any component, if the installation fails, HP SUM displays the Update returned an error message. Solution: To determine the installation failure, review the associated component log. Installation failed when installing Linux RPMs When you install a Linux RPM, the installation fails and you receive the Update returned an error message.
  • Page 64: Hp Sum Stalls During Discovery

    The Symantec Endpoint Protection product blocks HP SUM ability to communicate with remote targets if the Network Threat Analysis feature is enabled. Disable this feature while HP SUM is in use on the workstation. Examine the trace directories for connection problems. For more information, see “Collecting trace directories”...
  • Page 65: Hp Sum Fails On Windows Hosts Due To Mcafee Firewalls

    Click Start Control Panel Administrative Tools Windows Firewall with Advanced Security Inbound Rules Remote Administration (NP-IN). Select Enabled, and then select Allow the connections. For Direct to iLO support, you must enable ping. HP SUM fails on Windows hosts due to McAfee firewalls McAfee firewalls block HP SUM traffic.
  • Page 66: Ipv6 Network Issues

    10. Click OK to ensure new firewall rules have been implemented. 1 1. Restart HP SUM. Performing these steps allows HP SUM to function, although after a period of time (ranging from minutes to hours), McAfee disables HP SUM access. IPv6 network issues If HP SUM cannot connect to the remote server, you might receive a Discovery Failed error.
  • Page 67: Troubleshooting Hp Sum In Ipv6 Windows Server 2003 Environment

    inability to access system resources. For IPv6 networks, host discovery failures can be caused by the incorrect configuration of the IPv6 network. Solution: Follow the steps for your environment to correctly configure the IPv6 network. Troubleshooting HP SUM in IPv6 Windows Server 2003 environment To validate that the IPv6 network is configured correctly for HP SUM support, you must verify the following based on your operating system version.
  • Page 68: Troubleshooting Hp Sum In Ipv6 Red Hat And Novell Suse-based Linux Environments

    Use the DNS hostname instead of IPv6 address to ensure the address is correct. Verify that you can connect to the admin$ share using the credentials within HP SUM by issuing the following command at a console prompt: net use * \\<ipv6-address>\admin$ /user:<username> net use * \\\admin$ /user:administrator You might need to provide the password if you use a user name that is different from the one you used to log in to the local system.
  • Page 69: The User-specified Reboot Message Does Not Appear When Using A Japanese Character Set On A Linux Operating System

    The user-specified reboot message does not appear when using a Japanese character set on a Linux operating system Solution: None. You can specify a message to appear before the system shuts down during a reboot operation. If you are using a Japanese character set and running on a Japanese version of a Linux operating system, the message does not appear properly.
  • Page 70: No Components Found In The Selected Repositories Message Appears

    hp-minx-en- and on the Installation Results screen, it appears as hp-minx-en-kmp-default- Solution: None. No components found in the selected repositories message appears The No components found in the selected repository(ies)error appears when at least one space is in the path name of the repository containing the components to be installed. Solution: Ensure that no spaces are in the path name.
  • Page 71: Support And Other Resources

    6 Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: Active Health System log (HP ProLiant Gen8 servers only) Download and have available an Active Health System log for 3 days before the failure was detected.
  • Page 72: Related Information

    Related information Documents HP Smart Update Manager Release Notes HP Service Pack for ProLiant Release Notes HP Service Pack for ProLiant Server Support Guide HP ProLiant and Integrity Firmware Management Best Practices Overview HP ProLiant and Integrity Firmware Management Best Practices Planning Guide HP ProLiant and Integrity Firmware Management Best Practices Implementer Guide You can find these documents on the SPP documentation page:
  • Page 73: Typographic Conventions

    Typographic conventions Table 4 Document conventions Convention Element Blue text: Table 4 (page 73) Cross-reference links and e-mail addresses Blue, underlined text: Website addresses Bold text Keys that are pressed Text typed into a GUI element, such as a box GUI elements that are clicked or selected, such as menu and list items, buttons, tabs, and check boxes Italic text...
  • Page 74 additional features. For more information on the Insight Remote Support Advanced software, see the HP website at The HP Insight Remote Support software release notes detail the specific prerequisites, supported hardware and associated operating systems. The release notes are available on the HP website at
  • Page 75: Documentation Feedback

    7 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ( Include the document title and part number, version number, or the URL when submitting your feedback.
  • Page 76: Acronyms And Abbreviations

    Acronyms and abbreviations Agentless Management Service CPLD complex programmable logic device domain name system FPGA Field Programmable Gate Array HP SUM HP Smart Update Manager Integrated Lights-Out IPDU intelligent power distribution unit Integrity Support Pack Onboard Administrator POST Power-On Self Test HP ProLiant Support Pack RBSU HP ROM-Based Setup Utility...
  • Page 77: Index

    Index download updates, advanced topics, arguments, editing hosts, errors Discovery failure, baseline Installation of components failed with 'Update returned creating, an error' when installing Linux RPMs, blocked HP SUM, recovering from, Non-matching systems error reported when building bundle filter options source Linux RPMs or installing Linux RPMs built from Add Repository, source,...
  • Page 78 installation options, recovering from a failed system ROM upgrade introduction, Recovering from an installation failure, IPv6 network configurations related documentation, Configuring IPv6 for Windows Server 2008, remote functionality, recovering, Configuring IPv6 networks with HP SUM, reports IPv6, troubleshooting Generate and View Reports, Troubleshooting HP SUM in IPv6 networks, Reports, Troubleshooting HP SUM in IPv6 Red Hat and Novell...
  • Page 79 version discrepancy issue, virtual media access, VMware updates, websites product manuals, Windows smart components, return codes,...

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