Encryption Troubleshooting - HP StorageWorks User Manual

5. Use a new or known, good piece of media and see if it loads. If it does, the original cartridge
is faulty and should be discarded.
6. Check if another Ultrium drive of the same model will accept the cartridge. If it does, the original
drive may be faulty. Before calling customer service, please check that the tape drive is responding.
See "Troubleshooting with Library & Tape

Encryption troubleshooting

Ensure that you are using an Ultrium 3000 or Ultrium 1760 tape drive and Ultrium 3 TB or 1.6
TB media, repectively.
Ensure that your software supports hardware encryption. It may be necessary to update the software.
Consult http://www.hp.com/go/connect
Ensure that the correct key or pass phrase has been entered.
Ensure that your HBA supports the encryption commands. It may be necessary to update the firm-
ware. Consult http://www.hp.com/go/connect
Tools" on page 57.
or your software vendor for more information.
for more information.
Ultrium Half-Height SAS Tape Drives 69