Encryption Troubleshooting - HP STOREEVER LTO 4 User Manual

Table 6 Data cartridge compatibility
LTO tape
drive model
LTO-6
Ultrium 6650
LTO-5
Ultrium 3280
LTO-4
Ultrium 1840
* Capacity assumes 2:1 compression.
** Capacity assumes 2.5:1 compression.
3. Make sure that you have loaded the cartridge with the correct orientation (see
cartridge (page
4. Check for damage to your media and discard it, if it is damaged.
5. Use a new or known, good piece of media and see if it loads. If it does, the original cartridge
is faulty and should be discarded.
6. Check if another LTO Ultrium drive of the same model will accept the cartridge. If it does,
the original drive may be faulty. Before calling customer service, check that the tape drive
is responding. See

Encryption troubleshooting

Ensure that you are using an LTO-6, LTO-5, or LTO-4 tape drive and LTO Ultrium 6.25 TB,
3 TB, or 1.6 TB media, respectively.
Ensure that your software supports hardware encryption. It may be necessary to update the
software. Consult http://www.hpe.com/storage/buracompatibility or your software vendor
for more information.
Ensure that the correct key or pass phrase has been entered.
Ensure that your HBA supports the encryption commands. It may be necessary to update
the firmware. Consult http://www.hpe.com/storage/buracompatibility for more information.
48 Troubleshooting
Ultrium 200 Ultrium 400
GB* data GB* data
cartridge cartridge
not supported not supported
not supported not supported
not supported read only
31)).
Troubleshooting with Library & Tape Tools (page
Ultrium 800 Ultrium 1.6
GB* data TB* data
cartridge cartridge
not supported read only
read only read/write
and write
once/read
many
read/write and read/write
write (C7974A)
once/read and write
many once/read
many
(C7974W)
Ultrium 3 Ultrium 6.25
TB* data TB data
cartridge cartridge
read/write read/write
and write (C7976A) and
once/read write
many once/read
many
(C7976W)
read/write not supported
(C7975A)
and write
once/read
many
(C7975W)
not supported not supported
Inserting a
39).