Diagnostic Steps - HP ProLiant DL585 User Manual

Diagnostic steps

If the server does not power up or powers up but does not complete POST, answer
the questions in Table H-1 to determine appropriate actions based on the symptoms
observed. The flow of questions reflects the usual flow of events during a power-on
sequence. A flow chart following this table illustrates the recommended diagnostic
steps and decision options.
According to the answers you give, you will be directed to an appropriate secondary
table in this section. The table outlines possible reasons for the problem, options
available to assist in diagnosis, possible solutions, and references to other sources of
information.
Table H-1: Diagnostic steps
Question
Question 1:
Is the system power LED off?
Question 2:
Is the system power LED green?
Question 3:
Is the external health LED green?
Question 4:
Is the internal health LED green?
Question 5:
Is the monitor displaying information?
HP ProLiant DL585 Server User Guide
Action
If no, continue to question 2.
If yes, refer to Table H-2.
If yes, continue to question 3.
If no, refer to Table H-3.
If yes, continue to question 4.
If no, refer to Table H-4.
If yes, continue to question 5.
If no, refer to Table H-5.
If yes, use the POST messages for further
diagnosis. Refer to Table H-6 for details.
If no, refer to Table H-6.
Troubleshooting
H-5