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HP ProLiant DL585 User Manual

Generation 6
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HP ProLiant DL585 Generation 6 Server

User Guide

Part Number 576361-002
September 2009 (Second Edition)

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  • Page 1: User Guide

    HP ProLiant DL585 Generation 6 Server User Guide Part Number 576361-002 September 2009 (Second Edition)
  • Page 2 © Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
  • Page 3: Table Of Contents

    Contents Component identification ....................... 6 Front panel components ..........................6 Front panel LEDs and buttons ........................7 Processor memory module components ......................8 DIMM slot identification ..........................9 SAS and SATA hard drive LEDs........................9 SAS and SATA hard drive LED combinations ....................10 Rear panel components..........................
  • Page 4 SmartStart software........................56 SmartStart Scripting Toolkit ......................56 HP ROM-Based Setup Utility......................57 HP ProLiant Essentials Rapid Deployment Pack .................... 58 Option ROM Configuration for Arrays ....................... 59 Array Configuration Utility........................59 Re-entering the server serial number and product ID..................59 Management tools...........................
  • Page 5 Grounding methods to prevent electrostatic discharge .................. 88 Specifications ..........................89 Environmental specifications ........................89 Server specifications ..........................89 Technical support........................91 Before you contact HP..........................91 HP contact information ..........................91 Customer Self Repair ..........................91 Acronyms and abbreviations......................99 Index............................103...
  • Page 6: Component Identification

    Component identification Front panel components Item Description Hard drive bay 1 Hard drive bay 2 Hard drive bay 3 Hard drive bay 4 Hard drive bay 5 Hard drive bay 6 Hard drive bay 7 Hard drive bay 8 Video connector USB connectors (two) Media drive blank or optional media drive DVD drive...
  • Page 7: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status UID switch and LED Blue = Activated Flashing blue = Server managed remotely Off = Deactivated Internal system health LED Green = Normal (system on) Flashing amber = System health degraded Flashing red = System health critical Off = Normal (system off) External system health LED Green = Normal (system on)
  • Page 8: Processor Memory Module Components

    Processor memory module components Item Description Processor socket 1 (boot processor) PPM socket 1 Processor socket 3 PPM socket 3 Processor socket 4 PPM socket 4 Processor socket 2 PPM socket 2 See "Processor options (on page 32)" for population guidelines. Component identification 8...
  • Page 9: Dimm Slot Identification

    DIMM slot identification Each memory node consists of eight DIMM slots in four banks. See "Memory options" for DIMM population guidelines. SAS and SATA hard drive LEDs Item Description Status Fault/UID LED Amber = Drive failure Flashing amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity Online/activity LED...
  • Page 10: Sas And Sata Hard Drive Led Combinations

    Item Description Status of an array Off = No drive activity SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or Alternating amber The drive has failed, or a predictive failure alert has been flashing and blue received for this drive;...
  • Page 11: Rear Panel Components

    Rear panel components Item Description Redundant hot-plug power supply (optional) PCI Express and PCI-X non-hot-plug expansion slots Hot-plug power supply (primary) T-15 Torx screwdriver NIC connector 1 NIC connector 2 iLO 2 connector Serial connector USB connectors (two) Keyboard connector Mouse connector Video connector Rear UID button and LED...
  • Page 12: Rear Panel Leds And Buttons

    Rear panel LEDs and buttons Item Description LED color Status UID LED Blue On = Activated Flashing = Server remotely managed Off = Deactivated Activity LED Green On or flashing = Network activity Off = No network activity Link LED Green On = Linked to network Off = Not linked to network...
  • Page 13: Internal Components

    Fail LED 1 Power LED 2 Description (amber) (green) No AC power to any power supply Flashing Power supply failure (over current) No AC power to this power supply Flashing • AC power present • Standby mode Normal Internal components Item Description PCI-X non-hot-plug expansion slot 1, 64-bit/100-MHz...
  • Page 14: System Maintenance Switch (Sw3)

    Item Description length) System battery System maintenance switch (SW3) Power supply backplane Fan 6 connector Fan 5 connector Media board Fan 1 connector Fan 2 connector BBWC battery pack Fan 3 connector Fan 4 connector Power supply backplane System maintenance switch (SW3) The system maintenance switch (SW3) is an eight-position switch that is used for system configuration.
  • Page 15: Media Board Components

    Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur. See the HP ProLiant DL585 Generation 6 Server Maintenance and Service Guide on the Documentation CD for more information. Media board components...
  • Page 16: Boot Device Selector Switch (Sw1)

    The diskette drive in bottom bay is bootable. Systems Insight Display LEDs The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM might report server status differently than the health LEDs because the software tracks more system attributes. The System Insight Display LEDs identify components experiencing an error, event, or failure.
  • Page 17 CPU BD (Interlock Error) System board PPM X Processor power module 1A–32D DIMM slot PROC X Processor FAN X See the HP ProLiant DL585 Generation 6 Server Maintenance and Service Guide on the Documentation CD for more information. Component identification 17...
  • Page 18: Battery Pack Leds

    A fully- charged battery can normally preserve data for at least two days. The battery lifetime also depends on the cache module size. For further information, refer to the controller QuickSpecs on the HP website (http://www.hp.com). —...
  • Page 19: Fan Locations

    LED3 pattern LED4 pattern Interpretation capacity expansion, stripe size migration, and RAID migration) are temporarily unavailable until charging is complete. The recharge process takes between 15 minutes and two hours, depending on the initial capacity of the battery. — Steady glow The battery pack is fully charged, and posted write data is stored in the cache.
  • Page 20: Hot-Plug Fan Leds

    See "Hot-plug fans (on page 29)" for replacement procedures and operation guidelines. Hot-plug fan LEDs Status Green = Operating normally Amber = Failed Off = No power Component identification 20...
  • Page 21: Setup

    (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high- density deployment at the HP website (http://www.hp.com/products/servers/platforms).
  • Page 22: Optimum Environment

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
  • Page 23: Power Requirements

    The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: Do not permit optional equipment to impede airflow around the server or to increase the •...
  • Page 24: Electrical Grounding Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs...
  • Page 25: Identifying Rack Server Shipping Carton Contents

    RBSU. By default, RBSU runs in the English language. NOTE: If an HP array controller has been added or is embedded in the system, the array controller will default to a RAID configuration based on the size and number of hard drives installed.
  • Page 26: Installing The Operating System

    ORCA utility to modify the controller default settings. For more information on the automatic configuration, see the HP ROM-Based Setup Utility User Guide on the Documentation CD. Installing the operating system To operate properly, the server must have a supported operating system. For the latest information on operating system support, see the HP website (http://www.hp.com/go/supportos).
  • Page 27: Operations

    Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.
  • Page 28: Removing The Access Panel

    WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail- release latches and sliding the server into the rack.
  • Page 29: Accessing The Systems Insight Display

    IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs (on page 16), leave the server powered on. The Systems Insight Display LEDs are cleared when the server is powered off. Extend the server from the rack ("Extending the server from the rack" on page 27). If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
  • Page 30: Removing The System Battery

    Do not place tools or metal parts on top of batteries. • To replace a hot-plug fan: Extend the server from the rack ("Extending the server from the rack" on page 27). Remove the access panel ("Removing the access panel" on page 28). Identify the failed fan by locating an amber LED on top of the failed fan ("Hot-plug fan LEDs"...
  • Page 31 Remove the battery. To replace the component, reverse the removal procedure. Run the RBSU to configure the server after replacing the battery. See the HP ROM-Based Setup Utility User Guide on the Documentation CD for more detailed information. Operations 31...
  • Page 32: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 33 Lower the handle, and pull the processor memory module out of the server until the release latches catch. WARNING: Use caution when installing the processor memory module or removing the processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb). Firmly holding the processor memory module, press the release buttons and pull the module out of the server.
  • Page 34: Installing A Processor

    To install a processor: Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM. Power down the server (on page 27).
  • Page 35 Open the heatsink retaining bracket. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. Remove the processor socket protective cover. Retain the cover for future use. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.
  • Page 36 Rotate the latch and open the retaining bracket. IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket.
  • Page 37 Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Hardware options installation 37...
  • Page 38 Close the processor retaining bracket and the processor retaining latch. Remove the heatsink cover. CAUTION: After the cover is removed, do not touch the thermal interface media. Install the heatsink. Hardware options installation 38...
  • Page 39 Close the heatsink retaining bracket. Install the PPM. IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the corresponding PPM is missing. NOTE: The PPM is keyed and the key must be aligned when installed. NOTE: The appearance of compatible PPMs may vary.
  • Page 40: Memory Options

    Close the processor memory module cover. Install the fans. Install the processor memory module into the server. Power up the server (on page 27). Memory options The server contains 32 DIMM slots. You can expand server memory by installing supported PC2-5300 667-MHz or PC2-6400 800-MHz Registered DDR2 DIMMs.
  • Page 41 To add memory to the server, observe the following DIMM installation guidelines: • DIMMs must be installed in pairs. • DIMM installed on the same memory bank must have the same part number. • DIMMs installed in different banks can be of different sizes. •...
  • Page 42: Hard Drive Guidelines

    Hard drive guidelines When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all device numbers. • If only one hard drive is used, install it in the bay with the lowest device number. •...
  • Page 43: Installing Dvd, Cd-Rom, Or Diskette Drives

    Prepare the hard drive. Install the hard drive into the server. Be sure that the hard drive seats firmly into the connector in the back of the drive cage. Close the ejector lever. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations"...
  • Page 44 NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear panel components" on page 11). Install the media drive into the server. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
  • Page 45: Hot-Plug Power Supplies

    Hot-plug power supplies The server supports a second hot-plug power supply to provide redundant power to the system in the event of a failure in the primary power supply. You can install or replace a second hot-plug power supply without powering down the server. WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug.
  • Page 46: Expansion Boards

    Install the power supply, and lock the lever. Connect the power cord to the power supply. Secure the power cords to the retaining clip. Connect the power cord to the power source. Be sure that the power supply LED is green. Be sure that the front panel external health LED is green.
  • Page 47: Installing An Expansion Board

    Slot Description PCI-X non-hot-plug expansion slot, 64-bit/100-MHz (half-length) PCI-X non-hot-plug expansion slot, 64-bit/100-MHz (full- length) PCI Express x4 non-hot-plug expansion slot (full-length) PCI Express x4 non-hot-plug expansion slot (full-length) PCI Express x8 non-hot-plug expansion slot (full-length) PCI Express x4 non-hot-plug expansion slot (full-length) PCI Express x8 non-hot-plug expansion slot (full-length) PCI Express x8 non-hot-plug expansion slot (full-length) PCI Express x4 non-hot-plug expansion slot (half-length)
  • Page 48: Battery-Backed Write Cache

    Slide the server into the rack. Power up the server (on page 27). Battery-backed write cache The HP BBWC protects against hard boot, power, controller, and system board failures. The server supports the following battery-backed options: • 256-MB BBWC option •...
  • Page 49 temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables the battery pack. This process might take up to four hours. During this time, the cache module functions properly, but without the performance advantage of the battery pack.
  • Page 50 Remove the controller. Remove the cache module from the controller. Install the new cache on the controller. Press firmly above each connector to ensure good electrical contact. IMPORTANT: If the cache is not properly connected, the controller will not boot. Replace the controller in the server.
  • Page 51 Plug the battery cable (supplied in the battery pack kit) into the battery pack. Install the battery pack into the server. Hardware options installation 51...
  • Page 52 Route the cable, and connect it to the cache module. NOTE: After installing a battery pack, you might see a POST message during reboot indicating that the array accelerator (cache) is temporarily disabled. This is normal, because the new battery pack is likely to have a low charge. You do not need to take any action, because the recharge process begins automatically when the battery pack is installed.
  • Page 53: Cabling

    Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. BBWC cabling Cabling 53...
  • Page 54: Front Panel Cable Components

    Front panel cable components Item Description Video connector cable assembly USB connector cable assembly Power button cable assembly SAS and SATA hard drive cabling CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
  • Page 55: Graphics Card Power Cabling

    Graphics card power cabling Cabling 55...
  • Page 56: Software And Configuration Utilities

    This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner. For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit).
  • Page 57: Hp Rom-Based Setup Utility

    Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: •...
  • Page 58: Hp Proliant Essentials Rapid Deployment Pack

    RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
  • Page 59: Option Rom Configuration For Arrays

    Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com).
  • Page 60: Management Tools

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.
  • Page 61: Management Agents

    You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).
  • Page 62: Rompaq Utility

    HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.
  • Page 63: Diagnostic Tools

    For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention.
  • Page 64: Remote Support And Analysis Tools

    HP servers, storage, network and SAN environments, plus selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements.
  • Page 65: Proliant Support Packs

    Refer to the operating system support matrix (http://www.hp.com/go/supportos). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn).
  • Page 66: Troubleshooting

    Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem- specific flowcharts to help you navigate complex troubleshooting processes.
  • Page 67: Symbols On Equipment

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
  • Page 68: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 63) and use the survey page to view the current configuration or to compare it to previous configurations. •...
  • Page 69: Prepare The Server For Diagnosis

    To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up-to-date.
  • Page 70: Service Notifications

    Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 70)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis...
  • Page 71: General Diagnosis Flowchart

    "Loose connections (on page 69)" "Service notifications (on page 70)" The most recent version of a particular server or option firmware is available on the HP Support website (http://www.hp.com/support). "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting 71...
  • Page 72 Item Refer to Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
  • Page 73: Server Power-On Problems Flowchart

    Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED ("Systems Insight Display LEDs" on page 16) is off or amber. Troubleshooting 73...
  • Page 74 Faulty internal component Item Refer to "Component identification (on page 6)" "HP Insight Diagnostics (on page 63)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "Loose connections (on page 69)"...
  • Page 75 Troubleshooting 75...
  • Page 76: Post Problems Flowchart

    Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
  • Page 77: Os Boot Problems Flowchart

    Item Refer to OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system Troubleshooting 77...
  • Page 78 Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation "HP Insight Diagnostics (on page 63)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) •...
  • Page 79: Server Fault Indications Flowchart

    Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 61) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 79...
  • Page 80 Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) • "HP contact information (on page 91)" "HP Insight Diagnostics (on page 63)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) •...
  • Page 81: Post Error Messages And Beep Codes

    POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
  • Page 82: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
  • Page 83: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.
  • Page 84: European Union Regulatory Notice

    *Notified body number (used only if applicable—refer to the product label) Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany The official EU CE declaration of conformity for this device can be found on the HP website (http://www.hp.com/go/certificates). Disposal of waste equipment by users in private households in...
  • Page 85: Japanese Notice

    Japanese notice BSMI notice Troubleshooting 85...
  • Page 86: Korean Notice

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. Troubleshooting 86...
  • Page 87: Taiwan Battery Recycling Notice

    For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion.
  • Page 88: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
  • Page 89: Specifications

    Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 10% to 90% Non-operating 5% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
  • Page 90 Specification Value BTUs per hour @100 VAC–3960 BTU @200 VAC–5450 BTU Power supply output Power supply output 910 W (low line) 1300 W (high line) Specifications 90...
  • Page 91: Technical Support

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...
  • Page 92 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 93 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 94 Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP.
  • Page 95 HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 96 HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
  • Page 97 Technical support 97...
  • Page 98 Technical support 98...
  • Page 99: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Array Diagnostics Utility Automatic Server Recovery BBWC battery-backed write cache BIOS Basic Input/Output System CMOS complementary metal-oxide semiconductor Canadian Standards Association Customer Self Repair DIMM dual inline memory module disk operating system electrostatic discharge Acronyms and abbreviations 99...
  • Page 100 International Electrotechnical Commission iLO 2 Integrated Lights-Out 2 Integrated Management Log ISEE Instant Support Enterprise Edition keyboard, video, and mouse NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller NiMH nickel metal hydride NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays operating system...
  • Page 101 POST Power-On Self Test processor power module ProLiant Support Pack RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility Rapid Deployment Pack RILOE II Remote Insight Lights-Out Edition II read-only memory serial attached SCSI SCSI small computer system interface small form-factor Systems Insight Manager SNMP...
  • Page 102 unit identification uninterruptible power system universal serial bus Version Control Agent Acronyms and abbreviations 102...
  • Page 103: Index

    USB 6, 11, 15, 54 BBWC (battery-backed write cache) 13, 18, 48, 53 connector, video 6, 11, 15, 54 beep codes 81 contacting HP 91 BIOS (Basic Input/Output System) 58, 62, 71 creating a disk image 58 BIOS Serial Console 58...
  • Page 104: Hard Drive Bay

    HP ProLiant Essentials Foundation Pack 26, 61 HP ProLiant Essentials Rapid Deployment Pack 58 electrical grounding requirements 24 HP StorageWorks Library and Tape Tools (L&TT) 60 electrostatic discharge 32, 88 HP Systems Insight Manager, overview 61 environmental requirements 22, 89...
  • Page 105 LED, power button 7 POST error messages 81 LEDs, battery pack 18 POST problems flowchart 76 LEDs, front panel 7 power button cable connector 15 LEDs, hard drive 9, 10, 42 power button cabling 15, 54 LEDs, NIC 7, 12 power button LED 7 LEDs, power supply 12, 45 power connectors, external 11...
  • Page 106 remote support and analysis tools 64 support 64, 91 required information 91 support packs 56 requirements, airflow 22 supported operating systems 65 requirements, electrical grounding 24 switch, boot device selector 16, 43 requirements, environmental 22, 89 switch, system maintenance 13, 14 requirements, power 23 symbols on equipment 67 requirements, site 22...