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The Dispute Settlement Board (U.S. Only)
The Dispute Settlement Board is:
an independent, third-party arbitration program for warranty
disputes
available free to owners and lessees of qualifying Ford Motor
Company vehicles
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or discontinue this service
without notice and without incurring obligations.
What kinds of cases does the Board review?
The Board reviews all warranty performance complaints on
Ford, Mercury and Lincoln cars and Ford and Mercury light
trucks under the new vehicle limited warranty that have not
been resolved by either a dealer or Ford Motor Company,
except those involving:
a non-Ford product
a non-Ford dealership
a vehicle sales transaction
request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration
items not covered by the new vehicle limited warranty
items covered by a service contract
alleged liability claims
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