Ford Villager Owner's Manual page 345

If You Have a Service Concern
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
Service/Maintenance Concerns (U.S. or Canada)
Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at
the dealership. If you still are not satisfied, talk to the owner or
general manager of the dealership. In most cases, you will have
your concern resolved at this level.
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
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