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10–2
Troubleshooting
This chapter details how to resolve paper jams and
printer output quality problems. Status displays are also
explained.
Table 10-1 lists simple resolutions to occasional printer
problems.
CONDITION
Power light is off.
Red Attention light is
on steady and printer
doesn't print
Red Attention light is
on blinking and printer
doesn't print
Yellow paper light is
on steady and printer
doesn't print.
Yellow paper light is
on blinking and printer
doesn't print.
Paper doesn't output to
face-up tray.
Paper doesn't stack
correctly.
Table 10-1 Simple Troubleshooting
SOLUTION
Check that the power cord is plugged into a live power
outlet and the printer power switch is turned on.
Check that upper cover is closed by opening and
closing it.
Check that the Toner Cartridge is installed.
Try powering the printer off and on.
Check that all interface cable connections are tightly
secured.
Check for paper jam or misfeed.
Check that the hopper has paper loaded and click on
Resume.
Check that the paper setting lever is pressed down in
place.
Open the manual feed cover and insert a piece of paper.
Click on Resume.
Check that the face-down door is shut fully.
Check for paper jam or misfeed.
Check that the paper is between 16 and 22 pounds base
weight if using face-up tray.
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