How Do I Obtain, Install, And Access Isa - IBM BS029ML - WebSphere Portal Server Self Help Manual

Do you wish for advanced, easy-to-use tools designed to diagnose errors? Included in ISA is
a new Tool workbench that provides you with the problem determination tools that IBM
Support itself uses to resolve issues. Going forward, the various product teams will make
more and more tools available for ISA's tools framework in order to enable you to perform
problem determination on your desktop just like the support team.
ISA also provides a Service feature with an automated system and symptom based collector.
The system collector gathers general information and logs from your operating system,
registry, and so on. The symptom based collection provides the unique ability to collect
specific information and logs relating to a particular problem that you are having. It can also
provide you with the ability to automatically enable tracing that will be helpful to IBM support
as part of the data gathering process.
Another aspect of the Service feature is the problem submission tool. This allows you to enter
your entitlement information once and have it saved for future sessions. You can then easily
create a problem report (PMR) for IBM and attach the collector file at the same time. It is
simple to do and yet extremely helpful for expediting a solution from IBM.
So whether you need to find information about a software fix, collect key logs, or want to build
your skills on a particular product, the IBM Support Assistant can help you get that done.
For more details about the features of ISA, refer to the developerWorks® article, "The Support
Authority: Getting help from the IBM Support Assistant". This article does a exceptional job of
explaining the features in detail and how they can be used to enable self-help. It can be found
at:
http://www.ibm.com/developerworks/websphere/techjournal/0706_supauth/0706_supauth.
html

How do I obtain, install, and access ISA

The ISA tool can be downloaded from the ISA Support page at:
http://www-306.ibm.com/software/support/isa/
Once on the main ISA Support page, you can download the tool by clicking the download link,
which takes you to this page:
https://www14.software.ibm.com/webapp/iwm/web/preLogin.do?source=isa
At this page, you be required to either sign in using an existing account or register for a new
account. Once signed in, the download page should look something similar to Figure A-1 on
page 172.
Note: As of this writing, the IBM Support Assistant and Electronic Service Agent™
represents the newest ISA code, Version 3.1. A request has been submitted to more
clearly identify the code level on the page.
Appendix A. Using IBM tools to find solutions and promote customer self-help
171