IBM BS029ML - WebSphere Portal Server Self Help Manual page 200

Figure A-12 Log collection list
Once the logs are collected, use the login to ESR link to launch the ESR tool to create a
new PMR. During this process, you will be allowed to attach the previous log collection to
the PMR. By doing this task, the logs will be made available to the support team at the
time the PMR is opened.
Attention: Following this approach to attach the logs during PMR submission will greatly
increase the ability for the Level 2 support engineer to immediately begin work on your
PMR. In most cases, following this approach will also result in much quicker problem
resolution.
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IBM WebSphere Portal V6 Self Help Guide